Job Description

Job Title : Online Support Group Moderator for a therapist discovery App Job Location : Office Job Type : Full time Job Summary : We are seeking a compassionate, detail-oriented Online Support Group Moderator to manage and facilitate online communities. The moderator will ensure that the environment remains safe, respectful, and engaging while supporting members' needs. This role requires excellent communication skills, an understanding of group dynamics, and the ability to handle sensitive topics with care and professionalism. Key Responsibilities : Facilitate Discussions : Guide and foster meaningful, supportive conversations within the group. Ensure that members feel comfortable and valued in the community. Monitor Activity : Regularly check the online support group to ensure all members adhere to community guidelines. Address any inappropriate behavior or content promptly. Provide Support : Offer encouragement and guidance when necessary, and refer members to appropriate resources if required. Be available to answer questions or concerns raised by members. Conflict Resolution : Address any disputes or conflicts within the group in a calm, respectful manner, ensuring all members are heard. Manage Group Policies : Enforce community guidelines and policies, ensuring all members understand the rules of engagement and adhere to them. Engage with Members : Actively engage with members by posting updates, creating discussions, and promoting positive participation. Report and Document Issues : Document any major issues, concerns, or incidents that arise within the group and escalate them to the appropriate team or personnel if needed. Content Creation : Occasionally create posts, resources, and updates to encourage engagement and provide valuable information to group members. Provide Feedback : Collect feedback from group members to understand their needs and improve the groups activities, resources, and general experience. Qualifications : Strong interpersonal and communication skills, with an empathetic and supportive demeanor. Experience in moderating online communities or groups, particularly in support-focused environments. Ability to remain calm and professional when dealing with sensitive issues or conflicts. Good organizational and time-management skills with the ability to handle multiple tasks simultaneously. A deep understanding of online safety and privacy concerns, especially in a support context. Ability to maintain confidentiality and handle sensitive information appropriately. Familiarity with the specific community or support topic (e.g., mental health, chronic illness, addiction, etc.) Technical proficiency with online platforms and tools used for moderation (e.g., forum software, social media platforms, etc.). Some form of education in Psychology or a similar field such as Life Coaching is preferred Social work experience will also be considered Desired Skills : Crisis management experience, especially in online or virtual environments. Basic knowledge of counseling techniques. Knowledge of group facilitation techniques and conflict resolution strategies. Experience in creating content (written or multimedia) for online communities.