Job Title: Medical Billing SpecialistCredit Balance RefundsShift: Night Shift Only (5:30 PM IST to 2:30 AM IST) Roles and Responsibilities Job DescriptionIdentify research and review accounts with credit balances.Transfer credits when appropriate within a patient or guarantor account.Post all unposted and misapplied patient payments.Review and resolve all patient/guarantor address issues.Initiate patient and insurance refunds.Maintain accurate medical billing records and document revenue from patient payments and insurance reimbursements.Post credit balance adjustment for approved refunds.Meet production and quality expectations outlined by management.Balance refund batches according to client guidelines.Required SkillsMinimum of 1 year of medical billing experience.Knowledge of US health insurance plans and government payers.Knowledge of EOBs (Explanation of Benefits).Knowledge of medical terminology is likely to be encountered in medical claims. Familiarity with CPT and ICD-10 Coding. Knowledge and understanding of the patients health information confidentiality guidelines and procedures in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).Experience working with billing software and/or practice management software. Data entry and typing skills.Good written communication skills.Ability to process a high volume of work while keeping attention to detail and accuracy.Good computer skills to work with billing software, practice management systems, and Microsoft Perks and Benefits:InsuranceIncentivesOver time AllowanceRetention Bonus up to 100,000/- (One Lakh) Other DetailsCTC: Good at Industry Mode of Interview: Virtual InterviewOffice Location: Madhapur, HyderabadContact @ 91548 40954 Email CV to jobs@onqindia.com

About OnQ Global, Inc.OnQ Global, Inc. is a globally recognized leader in labor and technology outsourcing solutions, operating across three continents and serving industries including healthcare, finance, e-commerce, and customer service. As an award-winning company, OnQ Global, Inc. is committed to delivering exceptional service and operational excellence while fostering a strong, structured, and high-performing work culture.OnQ Global, Inc. operates in India through its subsidiary, OnQ India Pvt. Ltd., with a growing presence in Hyderabad. The India office plays a vital role in OnQs global operations, supporting a range of essential functions. We are looking for an Office & Compliance Manager to oversee the discipline, compliance, and structured operations of our Hyderabad office.Position OverviewThe Office & Compliance Manager in Hyderabad is responsible for maintaining order, discipline, and compliance while fostering a positive and professional workplace culture. This role will focus on policy enforcement, attendance management, office operations oversight, and compliance with company standards. Reporting to the VP of Operations, the manager will work closely with HR, leadership, and office personnel to ensure a structured, high-performing work environment. Role & responsibilities Key ResponsibilitiesCompliance & Discipline ManagementEnforce attendance, punctuality, and adherence to company policies.Address disciplinary issues, document infractions, and recommend corrective actions to leadership.Ensure strict compliance with workplace policies, security protocols, and regulatory requirements.Office Oversight & StructureMaintain a high-functioning, professional, and organized office environment.Monitor workplace efficiency, adherence to office protocols, and employee conduct.Collaborate with HR to ensure fair and consistent policy enforcement.Employee Engagement & CultureBalance strict enforcement with fostering a strong team culture and employee morale.Act as a neutral mediator for workplace disputes, ensuring fair resolutions.Lead team-building initiatives that align with OnQs core values.HR & Leadership CollaborationPartner with HR to implement and oversee workplace policies.Regularly report office compliance status and recommend necessary improvements.Ensure all employees are aware of company expectations, professional conduct, and compliance standards.Other DutiesPerform additional responsibilities as assigned by the President or Vice President of Operations to support company objectives and office management needs.Preferred candidate profile 5+ years in office management, personnel leadership, compliance oversight, or disciplinary enforcement.Proven experience in policy enforcement, managing large teams, and maintaining workplace discipline.Strong conflict resolution, leadership, and communication skills.Background: In corporate office management, HR operations, call center leadership, logistics, or military experience is preferred.Ability to enforce policies with authority while maintaining positive employee engagement.Perks and benefits.Two-way transportation Food AllowanceHealth InsurancePF, GratuityRetention Bonus LocationThis role is based in Hyderabad, India, at OnQ India Pvt. Ltd., a subsidiary of OnQ Global, Inc.KPIs & Success Metrics (First 90 Days)Attendance & Punctuality: Improved timeliness and adherence to work schedules.Policy Adherence: Decrease in policy violations and disciplinary cases.Office Efficiency: A more structured, well-run office with improved workflow.Employee Engagement: Increased team morale and professional accountability.HR & Compliance Coordination: Effective policy implementation and workplace discipline management.Why Join OnQ?Be a part of a global company with a reputation for excellence.Work in a fast-growing, structured, and professional office environment.Contribute to a high-performance culture focused on accountability and compliance.How to ApplyInterested candidates should submit their CV and cover letter to: Juan Camargo - Senior Executive to the President, OnQ Global, Inc. juan.camargo@onq.global