Responsibilities: Responsible for B2B Sales generation. Forecast sales funnel of the key accounts Sourcing leads and following up on them for conversion Conducting market research to understand customer demands in and initiate planning as per seasonal demands Planning and execution of promotional activities to increase sales revenue Liasoning with finance team and other departments as and when required Providing account management services to customers Anticipating future trends and building category/catalog strategies accordingly Handling sales budgets effectively Desired candidate profile: Experience in B2B sales, Managing channel distributors/ partners. 8-10 years of experience. Should have Start-up mentality and ability to thrive in a fast-paced learning environment. Effective communication, positive approach, constructive and willing to learn Aggressive target achievement approach. Prefer product handling experience in Home Appliance, Electronics, Laptops, mobiles. Experience: 8+ years Qualification: MBA (Marketing) or a relevant degree

Role responsibilities : Conduct Regular Audits (Voice | Chat | Email) Participates in design of call monitoring formats and quality standards Monitoring trends Should have an eye for detail report non-compliance in audit findings Coordinates and facilitates call calibration sessions for call center staff Ensure coaching feedback is done for team members to improve overall customer experience Prepare and analyze quality reports for management review Good command in MS Excel Preferred candidate profile : Proven work experience as a Quality Analyst or similar role. Excellent communication skills, both written and verbal Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels Ability to multitask, adapt and successfully operate in a fast paced environment Meticulous attention to detail Experience: 2+ years Qualification: Any Graduate

Company Overview: Onsitego is India s leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver WOW experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Job Purpose: We are looking to hire a field Audit Technician to manage the Pre-repair and post repair product inspection with extensive technical and product knowledge. Responsibilities: To check proper product details. Product Inspection during pre-repair and post repairs. Finding the actual defect and part requirements. As per defect detected, ensure and check the demand spare parts are proper. After inspecting the product, proper photos upload in google drive. Ensure and check spares warranty (Brand Warranty) To check the plan validity Desired candidate profile: Experience working as a technician Strong technical knowledge and understanding of the appliance and spare parts. Desired candidate profile: Experience working as a technician Strong technical knowledge and understanding of the appliance and spare parts. Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

Key Responsibilities: Implement defined strategic plans at ground level Lead activation efforts across the territory Establish relationships with key personnel at stores in the defined territory Plan local promotional events to establish the brand, increase customer connect and drive revenues Directly manage promoters, local events and local agencies Provide customer feedback on product and service delivery Revenue Generate from EW products and performance against budget On time and effective execution of plans Network expansion and management Local relationship management Compliance with corporate policies and guidelines Desired Candidate Profile: Experience in Modern Trade sales, especially in services segment Local market understanding and experience in on ground activation Negotiation and team handling skills Good communication skills: Local Language Managing and coordinating with External Stakeholders, Internal Stakeholders, Service, Marketing, Promoters Experience: 5+ years Qualification: Graduate / MBA (Marketing) or any relevant degree

Develop and implement sales and marketing plans to achieve company targets and goals Identify potential customers, generate leads and follow up with them to secure new business opportunities Build and maintain relationships with existing customers to maximize retention and identify opportunities for upselling or cross-selling Research and analyze market trends and competitor activity to develop effective marketing strategies Collaborate with cross-functional teams, including product development, operations, and customer service to ensure that customer needs are met Prepare and deliver presentations, proposals, and quotes to potential customers Attend trade shows, conferences, and other events to promote the company's products and services Conduct market research to identify new products, services, and features that could increase sales and profitability Monitor sales performance and provide regular reports on progress towards achieving sales targets Excellent communication and interpersonal skills Strong analytical and networking skills

Responsibilities : The role requires analytical acumen, solution orientation, critical thinking skills and the ability to understand, interpret and present accurate data in a manner to provide insights or highlight key trends. The role is expected to maintain highest level of data accuracy and validation and act independently to make timely and informed Data Management and Analysis : Obtain, document and analyze Onsitego reporting needs and requirements through collaboration with department leaders. Translate ad-hoc reporting needs into dashboards via Excel, Tableau Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible Ability to handle various data sources to automate data report creation where possible. Increased focus on analytics and on providing valuable insights to drive improvement opportunities. Build understanding of business and operational strategies and identify critical metrics required to support those strategies Technical Skills : 3+ years relevant experience working with the following tools - Advanced Excel and Tableau (preferred but not compulsory) Strong qualitative, quantitative analytical skills with proven problem solving abilities Excellent verbal and written communication skills and ability to communicate across all levels of business Individual should be self-motivated, flexible, have a keen eye for detail and display a very high degree of ownership accountability Strong time management skills with the ability to collaborate, multi-task, prioritize and meet timelines Experience : 3+ years Qualification : Graduate

Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers. Responsibilities: Performs end to end coordination with service centers customers Regularly updates CRM platform Prompt in providing updates to customer Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution Handling demanding customers, escalations from management hierarchy. Co-ordinate effectively timely with all concerned departments to ensure proper flow of communication. Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Identify and assess customer needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Build sustainable relationships through open and interactive communication with the assigned service Centers Desired candidate profile: Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry Basic technical knowledge of the mobiles and its spare parts Aptitude for fast and adaptive learning. Willing to learn and apply my knowledge to practical situations. Possess problem-solving techniques and ability to work in groups and independently. Keeps oneself updated with the company product offerings, processes etc. Qualification : Undergraduate / Graduate Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work We have a well-defined leave policy for our people to take care of their personal commitments and exigencies We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

Job Title :Executive / Senior Executive Department :Contact Centre Location :Andheri East, Mumbai Job Purpose: We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails. Responsibilities: Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service Escalate well deserved calls to the Escalations team as per the defined standards and protocol Follow communication procedures, guidelines and policies Desired candidate profile: Excellent written and verbal commutations skills Excellent customer service skills, including maintaining focus on the customer issues BPO/KPO Experience is must Flexible with the working schedule Should be from blended process Should have good experience in Inbound calls/emails/chat process. Experience: 2+ years Qualification: Graduate