Job Description

Job Description : Operational Management : Lead and oversee the day-to-day operations of the CFS, ensuring efficient cargo handling, storage, and transportation. Manage the inbound and outbound logistics for containers, ensuring timely and accurate documentation, delivery, and collection of cargo. Ensure compliance with relevant laws, regulations, and safety standards related to cargo handling, transportation, and storage. Team Leadership : Lead, train, and manage a team of operations staff, supervisors, and warehouse personnel. Foster a culture of high performance, teamwork, and continuous improvement. Conduct regular performance evaluations and implement training programs to improve team skills and productivity. Customer Relationship Management : Act as the primary point of contact for customers and vendors regarding CFS-related services. Build and maintain strong relationships with shipping lines, customs authorities, and other logistics partners. Resolve customer issues and concerns promptly, ensuring satisfaction and long-term relationships. Strategic Planning & Process Improvement : Develop and implement strategies to improve operational efficiency, reduce costs, and enhance service quality. Analyse operational data and trends to identify areas for improvement and implement corrective actions. Work with the management team to align CFS operations with company goals and objectives. Budgeting and Financial Management : Develop and manage the CFS departments budget, ensuring that costs are controlled and financial goals are met. Monitor and report on CFS financial performance, including expenses, revenue, and profitability. Identify opportunities for cost savings through process optimization and resource management. Regulatory Compliance & Documentation : Ensure that all CFS operations comply with local, national, and international regulations, including customs, safety, and environmental standards. Oversee the proper documentation and record-keeping related to cargo handling, customs clearances, and reporting. Stay updated on changes in relevant regulations and ensure the team is informed and compliant. Safety & Risk Management : Develop and enforce safety protocols and procedures for cargo handling and storage. Monitor and manage risks associated with the handling of dangerous goods or hazardous materials. Ensure that the CFS complies with all health, safety, and environmental regulations. Technology and Systems Management : Oversee the implementation and management of CFS-specific software and technology systems to track cargo and optimize operations. Ensure the smooth integration of CFS operations with the broader logistics and freight forwarding network of the company. Reporting and Communication : Prepare regular operational and financial reports for senior management. Maintain open communication with other departments, including Sales, Customs, and IT, to ensure seamless operations.