Operations Analyst

Job Description

Description About Liferay Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins. But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! About You And This Role Liferay is seeking a detail-oriented and results-driven Operations Analyst to join our consulting team in Bangalore, India. As an Ops Analyst, you will play a critical role in optimizing operational processes, analyzing data, and providing actionable insights to support organizational goals and department objectives. You will work closely with the India, Japan and EMEA teams on data analysis and reporting, while also monitoring and driving established operational best practices. This position requires a proactive individual with strong analytical skills, a strategic mindset, and the ability to thrive in a fast-paced consulting environment. Key Objectives Design, create, and revise reports based on business needs Keep management current on the state of department (and business) based on report analysis Escalate any anomalies or trends that require attention to managers Create, maintain, and review standard operating procedures Analyze current operations to look for improvement opportunities Recommend areas of improvement to manager Drive improvements to completion with proper documentation and communication Troubleshoot operational issues to identify root causes, and provide recommendations after completing analysis Enforce SOP and assist administrators with audit Collaborate with other departments and/or vendors to accomplish operational goals Mentor Operations Administrators Fill in temporarily for other staff in Operations Required Qualifications Bachelor’s Degree or equivalent from an accredited college or university Experience with creating and analyzing reports Experience in administration Extremely detail oriented Strong communication and organizational skills Proficient in Microsoft Office or equivalent Able to work independently and effectively as part of a team, while handling multiple tasks and responsibilities What We Offer Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility, grow professionally, and Stay Nerdy A positive and collaborative work culture Check out what employees say about us on Glassdoor Working at a leading open-source company Equal Opportunities Employer - Statement Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community. Show more Show less