Operations Associate

Job Description

Operations Associate: Learn how to run the supply-chain logistics for a company that generates millions in revenue Fresh Prints is a NYC-based custom apparel startup. We find incredible students and give them training, and support to build the business at their schools. The Operations Team handles the most crucial part of the business and is directly responsible for delivering the end product to our customers. We worked on 30,000+ orders last year with a direct impact of over $31 million in revenue. How do you coordinate the logistics of campaigns that generate millions of dollars in revenue involving multiple overseas and domestic vendors? How can we reduce our costs and increase our profit margins for a given order? How can you deliver an order in 5 days which has a standard turnaround time of 10 days? You will report to one of the Operations Managers from the Preorder or Order Teams. You will be working on a set of unique orders every day that will pose logistical challenges that you'll have to work through and be directly responsible for them. You'll have a lot of autonomy and decision-making power. This role has an impact on the following: How to coordinate the logistics of campaigns that generate millions of dollars in revenue that involve overseas & domestic vendorsHow to reduce costs & increase our profit margins for a given orderHow to deliver an order in 5 days if the standard turnaround time is 10 days We're looking for someone who can think on their feet, isn't afraid to take on challenges on a day-to-day basis, and is high on energy. We're on a remarkable growth trajectory and as Fresh Prints grows, you will grow too. For the right person, this role offers unlimited opportunities. You will be given the space and guidance to have a tremendous impact. Responsibilities Order Team: Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets.Act as a back-up for the Order Processing team if OS pool volume is low.Work on Sample Order processingWork on Printer Capacity Management System (PCMS) ratings updationAdhoc Tasks during the slow seasonWork on reporting tasks and projects Pre-Order Team: Responsible for sharing pricing quotes using available resourcesCommunicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints Checking on timelines and licensing-related questions from Campus ManagersOrder checks/Data entry for reporting; Conducting Shopify/Group order checksAssignment of schools if proof comes in from the client directly Uploading proofs to licensing portals for single-use licenses Essential Requirements 1 - 5 years of experience in Operations/Logistics We are also open to freshersStrong analytical and organizational skillsAble to work on complex tasks under tight timelinesAble to make decisions without direct supervisionFluent in EnglishExcellent communication skillsThis role requires someone who is comfortable working night shifts Personal Attributes Strong attention to detailGoal-Driven. You're set on your goals and respect the timelines your goals are bound byProactive. You believe it's always on you to make sure anything you do is a successIn love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zoneCalm under pressure. You have a sense of urgency but can channel it into productively working through any number of issuesOpen to change. You're inspired by the endless ways in which everything we do can always be improved Compensation & Benefits Competitive monthly salary between $400 - $700 (adjusted based on experience)Learning opportunitiesWorking in a great cultureHealth benefits Job Location This is a full remote position Working Hours Working hours are 6:30 PM - 3:30 AM or 5:30 PM to 2:30 AM IST (Monday to Friday) Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.