Operations Associate

Job Description

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies expand their teams internationally. Relay is a truly global company with operations in the US, India, Honduras, Mexico, UK, and Canada (and we’re growing into more countries soon!). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in major areas such as: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning, and Artificial Intelligence. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been delivering high-quality operations in cutting-edge companies throughout their careers. Job Summary: We are currently looking for an Operations Analyst to join our growing team in Ahmedabad. The ideal candidate will be responsible for supporting our operations team with data management, client reporting, and problem resolution. You will work closely with both the client and our internal teams to ensure data accuracy, process efficiency, and smooth operations. This role is perfect for someone with strong analytical skills, a passion for systems and workflows, and the ability to turn complex data into actionable insights. Responsibilities: • Analyze existing systems, workflows, and operational procedures to identify improvements • Understand operational needs and align them with business goals • Gather and compile data from internal teams and external clients • Create and manage databases for efficient data storage and future access • Use statistical methods to interpret data and generate insights • Visualize trends through spreadsheets, graphs, and dashboards • Present findings and recommendations to senior management • Monitor and track key performance indicators to evaluate implemented changes Required Skills and Abilities: • Strong understanding of operational workflows and business processes • Familiarity with data analysis tools and statistical models • Proficient in Excel, Google Sheets, and database management • Excellent communication skills for presenting complex data clearly • Ability to create visuals and reports to support decision-making • Experience in collecting raw data through interviews and surveys • Detail-oriented with a positive, professional attitude and a collaborative mindset Qualifications: • Bachelor’s or master’s degree in a relevant field • 1 to 4 years of hands-on experience in Operations, Data Analysis, or related domains 🌟 Why Join Relay Human Cloud? • Opportunities to work with global clients 🌍 • Dynamic and collaborative work environment 🤝 • Excellent work-life balance: 5-day workweek 🧘‍♀️ • Comprehensive health & accident insurance 🏥 • Generous paid time off and holidays 🌴 • Complimentary lunches / dinners 🍱 • Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways 🏆 • Employee development programs: Communication, Soft Skills, and more 📈 • Vibrant cultural events: Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival Celebrations 🎊 • Excellent Employee Referral Programme 💸 Show more Show less