Operations Executive

Job Description

Location: Mumbai Marol Employment Type: Full-time Experience: 3-7 years in Agri Supply Chain, B2B Marketplace Operations About Us: Agribazaar is Indias leading marketplace for trading of agricultural commodities. Our mobile app allows buyers and sellers to directly facilitate trades with full transparency, secure payment gateway and zero middlemen interference. Agribazaars mission is to put the power in the farmers hands and help increase their income through fair pricing by providing pre and postharvest solutions, services such as quality assessment, crop advisory, using satellite imagery for crop identification and estimation, remote sensing to provide farmers information on climate-based cultivation patterns, and much more. Key Responsibilities Marketplace Operations Management Oversee the entire private trade process from listing to order fulfillment. Ensure seamless onboarding of farmers, traders, processors, and corporate buyers. Monitor and manage trade creation, bidding, and negotiation processes. Validate contract notes, purchase orders (POs), and dispatch orders (DOs) for accuracy. Coordinate with the Quality Assurance team to ensure inspection & quality control at various checkpoints. Dispute Resolution & Customer Support Act as a primary point of contact for dispute resolution between buyers & sellers. Work with the Relationship Managers (RMs) to handle grievances. Investigate claims related to quality deviations, quantity mismatches, and payment delays.