Operations Executive

Job Description

Job Summary: We are seeking a proactive and customer-focused IT Help Desk Technician to provide first-level support to internal teams. This role involves handling technical queries, responding to emails, assisting in resolving hardware/software issues, and coordinating with global teams. Key Responsibilities: Respond to and resolve technical queries from employees via email, phone, or ticketing system. Log, track, and document help desk interactions using standard procedures. Provide basic troubleshooting support for hardware, software, and network issues. Maintain documentation for common technical issues and resolutions. Coordinate with global teams in Europe and the USA for issue resolution and updates. Assist with onboarding/offboarding IT setup tasks. Support in maintaining IT inventory records. Prepare and share basic IT usage and issue reports when required. Ensure timely resolution of support requests in line with internal SLAs. Required Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Strong written and verbal communication skills in English. Ability to compose and respond to detailed technical emails. Organized and able to manage multiple support requests efficiently. Basic understanding of IT systems, hardware, and software environments. Preferred Skills: Ability to troubleshoot and resolve technical issues independently. Prior experience in technical support/helpdesk role is an advantage. Experience coordinating with international teams across different time zones. Familiarity with IT service desk tools or ticketing systems. Experience: Minimum 2-4 years of relevant work experience in an IT support/help desk role. Qualification: Graduate in Computer Applications or any relevant IT field.