Operations Manager

Job Description

Position Title: Operations ManagerDivision: OperationsReports To: General Manager SUMMARY OF POSITION The Operations Manager for the Simulator Centre based in Mumbai/ other locations will be responsible for ensuring smooth internal operations of the training centre. Role is to provide oversight and adherence to annual budget, maintaining operational excellence, ensuring customer satisfaction & enhancing employee relations. The incumbent will focus on meeting regulatory compliance standards, fostering a high-performing team and managing the facility and administration. Major Role and Responsibilities[Operations Management]Oversee day-to-day operations of the Simulator Centre, ensuring smooth functionality of facilities and equipment.Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.Manage resources effectively to achieve operational and financial targets.Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives.Analyzing data and trends to identify opportunities for process improvement and cost savings.Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.Ensure seamless customer experiences, aiming for a near-perfect Net Promoter Score (NPS). [Regulatory and Compliance Oversight]Ensure adherence to all regulatory requirements related to training and simulator operations.Host and manage inspections or audits conducted by relevant authorities, addressing any observations or recommendations effectively.Uphold Company’s health and safety guidelines and enforce compliance. [Customer Experience Management]Proactively address customer needs and expectations to build long-term relationships.Implement feedback mechanisms to continuously enhance the customer journey. [Team Leadership and Development]Contribute to build a high performing and harmonized team to ensure seamless business execution, reinforce positive morale, and uphold company values.Identify skill gaps and provide training and development opportunities to enhance team capabilities.Foster a culture of collaboration, innovation, and accountability. EDUCATIONAL QUALIFICATIONSBachelor’s degree in aviation management or similar field (Master’s degree preferred)RELEVANT EXPERIENCE10-12 years in an operational and management role preferably in aviation or related field Job Specific CompetenciesLeadership: Exercise team leadership to motivate internal team members for better performanceConflict Management: Able to resolve conflicts between departments or individualsCommunication: Deliver clear communication to internal staff and external vendorsOwnership: Stay calm under unforeseen circumstances and pressureDecision Making: Able to think flexibly, develop alternative solutions, and handle uncommon problemsBusiness acumen: Know the appropriate business tone and manner towards internal and external stakeholders