Operations Manager (Escalation Management)

10 - 18 years

7.0 - 13.0 Lacs P.A.

Navi Mumbai, Mumbai, Mumbai (All Areas)

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Escalation ManagementescalationOperationsOutboundISMSQMSchatBack Office OperationsORMInboundVoiceemail

Work Mode

Work from Office

Job Type

Full Time

Job Description

Minimum 10 year of work experience in a Domestic/International Premium segment Voice/Email/Chat/ORM Program, with minimum of 2+ year as an Operation Manager Experience required with inbound/outbound contacts and back office preferred Required Candidate profile Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Responsible for complying with all QMS and ISMS Policies and procedures.

Business Consulting and Services
Kalyan Maharashtra

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