Operations Manager - Global Services- Paychex

Job Description

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR What we are Looking for Job Description The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objectives. This role requires managing over 100 frontline employees and directly supervising a team of 3 to 4 Direct reports and Process Leads. With a focus on operational excellence, team development, and strategic alignment, the Operations Manager drives initiatives that promote growth, enhance performance, and foster a collaborative, high-performing team culture. What we are Looking for : 12+ Years of experience in Operations Bachelor's Degree - Required Master's Degree Preferred 5+ years of relevant experience in a manager role-Required good people management experience Who can lead Global Services Supervisors, Process Lead, Specialist (FTEs) Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees. Leadership and Team Management: • Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees. • Foster a positive, collaborative, and innovative work environment to encourage high engagement and performance. • Lead recruitment, training, and mentorship efforts to build a high-performing team. • Conduct performance evaluations, provide actionable feedback, and set professional development goals. • Oversee workload management, resource allocation, and team structures to meet demand and prevent burnout. Operational Strategy and Efficiency: • Develop and implement operational strategies that align with the companys vision and goals. • Define performance goals and create actionable plans to enhance efficiency and cost-effectiveness. • Enforce Standard Operating Procedures (SOPs) and continuously optimize workflows for peak performance. • Identify opportunities to streamline processes, reduce waste, and improve productivity. Performance Monitoring and Decision-Making: • Track and analyze Key Performance Indicators (KPIs) and operational metrics to assess performance. • Leverage data analytics to drive informed, strategic decisions and recommendations for improvement. • Provide senior leadership with insights and reports on operational achievements and areas for development. Collaboration and Stakeholder Engagement: • Act as a liaison between departments to foster alignment and operational efficiency. • Build and maintain positive relationships with clients, stakeholders, and senior leadership. • Collaborate with leadership to establish priorities, allocate resources, and align initiatives with broader business objectives. Risk and Change Management: • Identify operational risks and develop mitigation strategies to ensure business continuity. • Lead change management efforts, ensuring smooth transitions through effective communication, training, and support. • Address resistance to change by fostering understanding and collaboration among team members. • Uphold and enforce safety protocols to protect team members and company assets, conducting regular audits to address potential issues proactively Qualifications : Bachelors degree in business administration, Operations Management, or a related field - Required Masters Degree - Preferred 12 + years of experience years of experience in operations management, with proven expertise in leading large teams and supervising multiple leaders-Required 5+ years of relevant experience in a manager role-Required