Operations Manager, Intercity

Job Description

You would be joining as a Business Operations Manager in Uber, India South Asia region for building and scaling business operations for Uber Intercity. This role requires you to wear an entrepreneur s hat and craft and execute a strategy for exponentially growing Intercity. You need to develop a strong understanding of the outstation travel industry, competitor landscape and consumer needs. You would work with cross-functional teams to acquire riders, improve product experience and strengthen our competitive edge in the market. What the Candidate Will Do Create a coherent vision & strategy to scale Intercity. Develop a deep understanding of the outstation travel industry, competitor landscape and consumer needs; and assess growth opportunities for Intercity. Monitor industry trends and competitor landscape and dynamically respond to market needs. Understand existing gaps in our offering on rider/ driver/ marketplace fronts; collect insights via user research and quantitative data; and collaborate with the Product team to shape Intercity product roadmap. Develop and execute growth hacking and rider acquisition/ engagement initiatives. Analyze rider data, including rider profiling, rider funnel analysis, rider lifecycle management, etc to extract insights that drive growth. Leverage problem-solving skills to identify issues on the marketplace, rider, and driver fronts. Use data analytics and qualitative research to test hypotheses, make sound business judgments, and decide on the next steps. Show agility and execution excellence in addressing these issues in a time-bound manner. Cross-functional collaboration & program management for executing projects identified (eg, Product, Supply, Core Marketplace, S&P, Marketing, CommOps, Policy, Comms, Legal, Ops etc). What the Candidate Will Need 3+ years of relevant experience in management consulting, high-growth startups, investment banking or similar professions with a high focus on strategic thinking, problem-solving and data analytics. Proficiency in data analytics & SQL is a strong plus for deriving business insights and taking data backed decisions. Bachelors degree from top universities in Engineering, Economics, Business, or other disciplines with a quantitative focus. Strategic thinking, structured problem solving and business acumen. Manage and deliver end-to-end projects on time with autonomy in a rapid growth environment; and demonstrated ability to coordinate, plan and prioritize tasks across multiple projects. Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure. The ability to communicate and present information to stakeholders across all levels of the business. Ability to manage a wide spectrum of cross functional stakeholders.