OPERATIONS MANAGER

Job Description

Responsible for all operational aspects of the company Responsible for Total Customer Satisfaction as indicated by the service oriented KPI s Leading, mentoring, and developing team members within the Operations Team Also responsible for the infrastructure and maintenance of the building and contents, I T , Safety, and Export Who can apply? Functional Target Ensure high quality financial reporting and analysis Able to support development of the company Operations Management Manage all aspects of the supply chain, identifying areas for improvement, and implement necessary actions to realize improvement and meet and exceed the targets Ensure that customer inquiries are responded to within the mutually agreed timeframe Ensure that all necessary purchase orders are raised to meet the customer requirements and maintain appropriate stock levels Ensure that all information relating to the delivery against purchase orders which affects our ability to deliver to customers on time is notified to the customers Ensure that all customer problems are handled effectively and efficiently and closed to customer satisfaction Ensure that all goods are handled according to the processes and that the warehouse is stored accordingly to manufacturers requirements, in an organized way so that stock may be located and found easily Manage the export program as ECO to ensure legal handling of export deliveries and to prevent violations of the law Ensure the precise and efficient functioning of the manufacturing process according to proven techniques and methodologies Management Team and Leadership Prepare reports and provide data for the BSC for the nominated Operations indicators in time for the monthly Group reporting Manage the Operations Team members, ensuring good morale and motivation to achieve the necessary results Management of the company quality requirements in line with our company certifications Support and plan training of staff to be able to fulfil their roles to meet the required service level To be an active member of the EUS Management Team providing input to meetings as required Act as an authorized signatory of the company, operating within the levels of the Authorization Table Run the quarterly Management Review reporting and meetings compiling the required context, stakeholder, performance, risk, and opportunity results Building and Infrastructure Responsible for the building maintenance (and project management for assigned infrastructure projects) Local IT lead, responsible for implementation, functioning, and maintenance of corporate approved hardware Manage the safety program as Safety Committee Chairman in accord with state and federal laws and regulations Suppliers To support the enhancement and development of a close and productive working relationship (partnership) with the Suppliers Sales & Business Development Support the Sales and Business development processes Proactive management of the sales order book reporting and review to maximize the company s performance objective to meet and exceed the sales budget Experience Required 3 years + in Operations, Customer Service, Supply Chain, Purchasing, Quality, I T , Export, and Manufacturing Management demonstrating strong customer orientation with detailed commercial and logistical understanding