Job Description

Job Title: WooCommerce Operations Manager Location: Ahmedabad, Gujarat, India (Hybrid/Remote options available) Experience Required: Minimum 2 years in WooCommerce store operations Employment Type: Full-time About the Role We are seeking a detail-oriented and technically proficient WooCommerce Operations Manager to oversee the daily operations of our online store. This role is ideal for individuals with a strong understanding of e-commerce platforms, particularly WooCommerce, and a passion for optimizing online retail processes. Key Responsibilities Product Management: Add, edit, and organize products within the WooCommerce platform. Maintain accurate product descriptions, images, and metadata. Implement and manage product variations, attributes, and categories. Order Fulfillment & Customer Service: Process and manage customer orders efficiently. Handle returns, exchanges, and refunds according to company policies. Address customer inquiries and resolve issues promptly to ensure high satisfaction. Inventory & Stock Management: Monitor and update inventory levels to prevent stockouts or overstock situations. Set up low stock alerts and manage backorders. Coordinate with suppliers to ensure timely restocking. Website Maintenance & Optimization: Regularly update WordPress plugins and themes to ensure site security and functionality. Troubleshoot and resolve technical issues related to the WooCommerce store. Collaborate with the marketing team to implement SEO strategies and improve site visibility. Reporting & Analytics: Generate and analyze sales reports to identify trends and opportunities for growth. Monitor key performance indicators (KPIs) such as conversion rates, average order value, and customer retention. Provide insights and recommendations based on data analysis. Process Improvement: Identify and implement process improvements to enhance operational efficiency. Stay updated with the latest WooCommerce features and e-commerce best practices. Ensure compliance with legal and security standards related to online transactions and customer data protection. Required Qualifications Experience: Minimum of 2 years managing WooCommerce stores or similar e-commerce platforms. Proven track record of handling day-to-day operations of an online store. Technical Skills: Proficiency in WordPress and WooCommerce. Basic knowledge of HTML, CSS, and PHP. Familiarity with SEO best practices and tools. Experience with analytics tools such as Google Analytics. Soft Skills: Strong organizational and multitasking abilities. Excellent communication and customer service skills. Problem-solving mindset with attention to detail. Ability to work independently and as part of a team. Preferred Qualifications: Experience with additional e-commerce platforms like Shopify or Magento. Knowledge of email marketing tools and CRM systems. Familiarity with payment gateways and shipping integrations. Basic graphic design skills for product images and promotional materials. What We Offer: Competitive salary commensurate with experience. Opportunities for professional development and growth. Flexible working hours and remote work options. A collaborative and supportive team environment. To Apply: Please submit your resume along with a cover letter detailing your experience with WooCommerce operations and any relevant technical skills.