Operations Manager

Job Description

About Staffing Global In the ever-evolving global business landscape, where technology transcends geographical boundaries, Staffing Global Network LLP serves as the conduit connecting Indian talent with the world. Recognizing the vast potential of the Indian workforce, we provide opportunities that bridge continents, fostering a global network of collaboration. At Staffing Global, we surpass traditional outsourcing models with our innovative insourcing approach. Seamlessly integrating our talented employees into clients' teams, we cultivate collaboration that transcends borders. Working alongside U.S. counterparts, our team members become integral global resources, valued at par with onshore talent. Company Website: www.staffingglobal.org Job Description: Operations Manager (Letter Transcription & Publication) Position Summary: We are seeking an Operations Manager to oversee the transcription, proofreading, and publication process of handwritten letters for a client. This role involves coordinating between teams, ensuring timely delivery, and maintaining high-quality standards. Key Responsibilities: Coordination & Communication: Manage the receipt and acknowledgment of scanned letters. Liaise with the automation team to ensure timely transcription. Distribute work among freelancers, vendors, and employees, and monitor progress. Quality Control & Proofreading: Oversee the proofreading schedule and ensure deadlines are met. Conduct quality checks on sample letters and implement client corrections. Freelancer and Vendor Management: Build and maintain a network of freelancers. Schedule and confirm freelancer availability weekly. Draft and manage contracts, and ensure compliance and performance standards. Timeline Management: Adhere to strict timelines for each step, from letter receipt to final upload. Ensure the final paginated newspaper is delivered by the Wednesday 5:00 PM EST deadline. Technical Proficiency: Manage Dropbox folder structures and ensure seamless document flow. Utilize automation tools and oversee their integration into the workflow. Requirements: Proven experience in operations or project management. Strong organizational and communication skills. Ability to work across time zones and manage remote teams. Familiarity with cloud storage solutions and automation tools. Problem-solving mindset and the ability to handle multiple priorities effectively.