Operations Program Analyst

Job Description

Program Management and Execution End-to-end Project Planning, program management, and coordination (Activities and Resources). Responsible for overall project processes and deliverables . Project onboarding, daily tracking of performance, proactive communication, and escalation management . CSAT : Drive the highest level of customer satisfaction and be a customer reference-able account. Zero Escalation : Issue Identification, Resolution, and Stakeholder Management. Finance Management : Invoicing, Collection, Account Growth. Experience in automation of projects . Dashboards & Reporting Project kick-off, Weekly governance, Documentation, Reports, and dashboards . Stakeholder Management Partnership with Customers and Stakeholders with a customer-focused mindset. Process and Service Improvements & Identification of New Business Process Consultancy and Improvement . Project Initiation, Project Planning, and Project Execution . Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service. Handling Change requests in Project Management. Maintain project documentation and course folders, SLAs, and PMS. Proactively report to senior management on all technical issues relevant to their area of responsibility. Skills Required Should possess an outstanding working experience of 3+ years with a bachelor's or master's degree in computer science/IT or other affiliated courses. Should have sufficient organizational skills and the ability to carry out multiple and intricate tasks.