Job Description

Job Title: Operations Support Specialist Location: Pune Job Summary: We are seeking a detail-oriented and customer-focused Operations Support Specialist to manage billing, operations, and customer support . This role involves ensuring smooth business operations, handling invoicing and payments, and providing excellent customer service. The ideal candidate will have strong problem-solving skills and the ability to work in a fast-paced environment. Key Responsibilities: Billing & Invoicing: Generate and process invoices, ensuring accuracy and timely submission. Track payments and follow-up on outstanding invoices. Coordinate with finance teams to reconcile accounts and resolve billing discrepancies. Maintain billing records and documentation. Assist customers with billing inquiries and provide necessary clarifications. Operations Support: Assist in day-to-day operational activities to ensure business efficiency. Monitor workflows and suggest process improvements. Coordinate between departments to ensure smooth communication and execution of tasks. Maintain databases and generate operational reports. Ensure compliance with company policies and industry regulations. Customer Support: Respond to customer inquiries via email, phone, and chat. Resolve customer complaints in a professional and timely manner. Provide product and service information to customers. Document customer interactions and issues for future reference. Work with internal teams to address recurring customer concerns. Qualifications & Skills: Bachelors degree in Business Administration, Finance, or a related field. 1-3 years in operations, billing, or customer support roles. Proficiency in MS Office (Excel, Word) and billing software (SAP, QuickBooks, or similar). Strong verbal and written communication skills. Ability to analyze issues and find effective solutions. High level of accuracy in data management and documentation. Ability to collaborate across departments and work independently when needed.