Job Description

NOMURA CAPITAL (INDIA) PRIVATE LIMITED is looking for OPS-CSG / KYC Professional to join our dynamic team and embark on a rewarding career journey. OPS-CSG (Operations Customer Service Group) : Serve as the primary point of contact for internal and external customer inquiries. Manage and resolve escalations by coordinating across departments. Ensure compliance with operational policies and regulatory requirements. Monitor workflows to ensure timely processing of transactions and service requests. Prepare and analyze operational reports to identify and address performance gaps. Implement process improvements to enhance service delivery and operational efficiency. Provide training and guidance to team members on standard operating procedures and tools. KYC (Know Your Customer) : Conduct customer due diligence, including identity verification and risk assessment. Review and analyze documentation to ensure compliance with anti-money laundering (AML) regulations. Monitor and update customer profiles based on changes in risk or regulatory requirements. Collaborate with compliance teams to address discrepancies and ensure audit readiness. Maintain detailed records of KYC activities for regulatory reporting purposes. Identify and escalate potential red flags or suspicious activities. Support the design and implementation of improved KYC processes and systems.