Job Description

About the Role We are looking for an experienced and motivated Oracle Cloud HCM Helpdesk Consultant to join our team. This role is ideal for someone who enjoys leading implementation projects from start to finish and is passionate about delivering seamless user support experiences through Oracle Cloud HCM. You will work closely with clients to understand their HR service delivery needs and configure the Oracle HCM Helpdesk module to support efficient case resolution, routing, and knowledge management. Key Responsibilities Lead full-cycle implementations of the Oracle Cloud HCM Helpdesk module. Collaborate with clients to gather and analyze business requirements and perform gap assessments. Design and configure Service Request workflows , queues , routing rules , and knowledge bases within the Helpdesk module. Conduct system testing and support UAT (User Acceptance Testing). Deliver end-user training , support go-live activities, and provide post-implementation assistance. Maintain detailed documentation including functional specs, configuration guides, and training materials. Required Qualifications Proven hands-on experience with end-to-end implementation of the Oracle Cloud HCM Helpdesk module. Strong understanding of HCM business processes and best practices for case management and employee service delivery. In-depth knowledge of Helpdesk configurations, including queues, assignment rules, service categories, and knowledge articles. Excellent problem-solving, communication, and stakeholder engagement skills. Ability to work independently and collaboratively with cross-functional teams. Preferred Skills Oracle Cloud HCM certification (especially in Helpdesk or Core HR). Familiarity with other Oracle HCM modules (e.g., Core HR, Absence, Payroll). Experience working in Agile project environments. Strong documentation and training skills. Why Join Us Remote work flexibility and a collaborative team environment. Work on meaningful HCM transformation projects with global clients. Continuous learning and growth opportunities. Supportive culture where your voice matters and your work makes an impact. Who Will Thrive in This Role This opportunity is ideal for someone who: Enjoys translating business needs into scalable technical solutions. Is proactive and comfortable leading client-facing sessions. Pays attention to the details without losing sight of the bigger picture. Values clear communication, documentation, and team collaboration.