about the role Manage Escalation process, including coordination of the meetings, review of escalation file content and closure. Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis. Experience with multi-vendor product escalations Co-ordination with internal Support Delivery Managers, Critical Situation Managers Technical Support Engineers. Drive Asset Management Vendor management. Timely basis reporting and cordination. Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification. Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences. Should also possess good communication skills. In addition, they are responsible customer requirement. Ensures timely closure of escalation cases. Cordinated for the RCA and submit the same to the customer. Good Communication skills and ability to coordinate with customer stakeholders. Call Logging with Vendor. Call Monitoring Escalation Contract Monitoring Hardware Software Reports and MIS about you Manage Escalation process, including coordination of the meetings, review of escalation file content and closure. Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis. Experience with multi-vendor product escalations Co-ordination with internal Support Delivery Managers, Critical Situation Managers Technical Support Engineers. Drive Asset Management Vendor management. Timely basis reporting and cordination. Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification. Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences. Should also possess good communication skills. In addition, they are responsible customer requirement. Ensures timely closure of escalation cases. Cordinated for the RCA and submit the same to the customer. Good Communication skills and ability to coordinate with customer stakeholders. Call Logging with Vendor. Call Monitoring Escalation Contract Monitoring Hardware Software Reports and MIS department Orange Business International Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role Maintain and Manage GSDC Network infrastructure and ensure to deliver services as per defined SLA and device availability. about you B. E/B. Tech or Graduate in any discepelent along with CCNP Certification department Orange Business International Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

about the role The Project Manager is responsible for leading, planning, executing, and closing projects to ensure they are delivered on time, within scope, and within budget. In doing so they must set, manage and fulfil customer expectations to ensure the project is a success. The Project Manager role is oriented toward not only successfully managing the project but also ensuring that it contributes to the overall business objectives and delivers measurable benefits. The Project Manager will apply the relevant methodology for the project cycle. In case of Agile or Hydbrid methodologies, the Project manager will endeavour to act as a Scrum Master , driving efficiency, collaboration, empowerment and value creation based on Agile principles. The Project Manager role is also engaeged in pre sales stages to support and contribute to the proposals. The Project Manager will also play a vital role in ensuring seamless service integration of partners into the solution being delivered. key accountabilities key result / decision areas (outcomes) Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and that reasonable commitments are made. Develop and maintain detailed project plans, schedules, and milestones to track progress, adapting plans as required. Organise project tasks and allocate resources, ensuring that projects are delivered on time, within scope, and budget. Implement and maintain the project governance structure, ensuring alignment with organisational policies and standards. Manage changes to the project scope, schedule, and costs using appropriate change control processes and tools. Collect, analyse, and utilise project data to inform decision making and drive project performance. Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives. Implement and monitor quality assurance processes, ensuring project deliverables meet the required quality standards. Identify, manage, and mitigate project risks and resolve issues, maintaining a risk register and issue log. Engage, manage, and communicate effectively with customers and other stakeholders, managing their expectations throughout the project lifecycle. Identify, track, and realise project benefits, ensuring alignment with organisational strategy and customer expectations. Manage project handover, ensuring a smooth transition to operations, including training and support documentation. . Ensures clarity of objectives and stakeholder commitment to the project and solution. Deliverables are achieved within the agreed timelines to meet customer objectives. Readiness of project teams and availability of right resources to achieve the desired outcomes. Ensure compliance to organisaional standards and avoids non conformance risks. Avoid and minimise deviation to scope outside defined change control processes ensuring project success is maintained. Ensures solution delivered is free from any issues and customer achieves the desired level of satisfaction Ties financial management to business objectives, indicating a focus on ensuring that the projects financial aspects align with broader business goals. Commitment to the strategic alignment of the project with organizational goals and delivering tangible benefits. about you knowledge and abilities Strong knowledge of project management methodologies, tools, and techniques. Excellent organisational and time management skills, with the ability to manage multiple tasks concurrently. Proficiency in using project management software and tools, such as Microsoft Project or similar. Solid understanding of budgeting, financial reporting, and resource allocation. Strong problem solving and decision making skills. Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely. Ability to work effectively with cross functional teams, fostering collaboration and teamwork. Strong leadership skills, with the ability to inspire and motivate team members. A sound knowledge and understanding of Orange products and solutions department Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.Design and develop scalable and secure enterprise applicationsCollaborate with cross-functional teams to understand business requirements and translate them into technical solutionsArchitect and implement full stack solutions, including front-end, back-end, and database componentsEvaluate and recommend appropriate technologies and frameworks for application developmentArchirect and implement the applications on Multiple cloud platformEnsure adherence to best practices and standards for software development and architectureProvide technical leadership and mentorship to development teamsConduct code reviews and performance optimizationsStay updated with industry trends and emerging technologies to drive innovation in application architectureKnowledge of Service Oriented Architecture, Enterprise services Bus, API, design and 24x7 operations.Able to perform POC wherever required on prem or on cloud using latest technologies and toolsContinue to expand enterprise architecture artifacts of the application including current state architecture, application roadmap and standardsParticipate in the preparation of the long-range systems plans and assure that they are in alignment with the business objectives and goalsAnalyze the industry and market trends and determine the impact on solution.Should be able to provide the high-level efforts for the solution.Help with designing the architecture and documentation of the applicationMust be an effective communicator, balancing business goals with engineering goals, efficiently manage a communication with the business owner of a project Write elegant, clean, and well-solution documentationExpert knowledge of virtualization, container, and cloud technologiesProven experience as a full stack developer and enterprise application architectProficiency in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (e.g., React, Angular, Vue)Strong expertise in back-end technologies, including server-side languages (e.g., Java, C#, Python) and frameworks (e.g., Spring, .NET, Django)Experience with database design and management (e.g., SQL, NoSQL)Familiarity with cloud platforms and services (e.g., AWS, Azure, GCP)Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)Must have experience in providing solution to multichannel applications (Web, IVR, Mobile, BOTs) on cloud platform.Excellent problem-solving and analytical skillsAbility to complete all phases of software development life cycle (SDLC) including analysis, design, functionality, testing and support.Understanding of security principles and best practices in application developmentEffective communication and collaboration abilitiesShould have working knowledge of using a latest development tools and techniques like TFC, GIT, DevOps, JiraTeam-player with strong communication & collaboration skills.Understanding of modern development methodologies and tools including Agile (XP and Scrum), Rapid Application Development, etc

Job Responsibilities: Provides leadership, support, and guidance to support engineersManage escalations and lead customer facing communicationManage operational maintenance, security, and availability of infrastructurePerform analysis and diagnosis of complex issues, troubleshoot and resolve to restore servicesPerform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disastersPerform Root Cause Analysis (RCA) as part of problem managementAssist in analyzing historical usage for tracking and trendingIdentify performance bottleneck and suggest for the improvementsImplement capacity improvement planDevelop and maintain the Technical Disaster Recovery Plan. Provide technical support during disaster. Execute Technical Disaster Recovery plan during DR and DR drill.Remediate security vulnerabilities identified by IT Security teamPrepare and manage HLD & LLD, process and technical documentation. Qualifications & Work Experience: B.Sc. / BE / Diploma in Electronics/Comp/IT/TelecomEither CCNP, Infoblox/ BlueCat certification, Checkpoint/PaloAlto certification and ITIL certification • Certification on F5 / NetScaler will be added advantage8+ years of experience in technical supportExperience in L3 & above DDI, load balancers, switches, routers, firewalls in hosted on datacenter or cloud environment.Good hands-on experience on installation and configuration of network and security devices and network servicesBasic Knowledge on any Scripting language like PowerShell, Python, Pearl etc.Should have knowledge of ITIL processes. Experience working in ITIL tools like ServiceNow etc.Knowledge of monitoring tools and reporting.Experience working with some or all technologies below:DDI (Infoblox / BlueCat)IPAM/DNS/DHCP/NTPProxy, reverse proxyApplication gatewayNetwork load balancerRouting and switching protocols (EIGRP, OSPF) • ACL • VPN/IPSE

about the role Your mission: Recruitment and Selection: Manage end-to-end recruitment processes, including job postings, candidate screening, interviewing, negotiating offers and releasing the offers. Advise managers on best practices for attracting and retaining top talent, ensuring compliance with employment laws and regulations. HR Consultation: Provide strategic HR guidance and support to managers employees, understanding their unique needs and challenges. Collaborate with key stakeholders to develop customized HR solutions that address business objectives. Employee Relations: Serve as a trusted advisor on employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans. Conduct investigations into employee complaints or grievances, recommending appropriate courses of action. Performance Management: Design and implement performance management programs to drive employee engagement and productivity. Assist clients in setting performance goals, conducting performance evaluations, and providing feedback and coaching to employees. Training and Development: work with PDL team to Identify training needs within t organizations and develop training programs to enhance employee skills and capabilities. HR Policy and Compliance: Develop and review HR policies and procedures to ensure compliance with relevant laws and regulations. Keep abreast of changes in employment legislation and advise clients on implications for their businesses. HR Analytics and Reporting: Utilize HR analytics tools and data to generate insights and recommendations for improving HR processes and practices. Prepare regular reports and presentations for clients, highlighting key HR metrics and trends. HR Connections and Engagement: Develop and implement initiatives to strengthen HR connections and foster employee engagement across departments. Organize HR networking events, forums, and workshops to facilitate knowledge sharing, collaboration, and a sense of community among employees. Focus Group Discussions (FGDs): Plan and conduct focus group discussions with employees to gather feedback, insights, and suggestions on various HR-related matters, such as workplace culture, policies, and benefits. Analyze FGD data to identify trends and areas for improvement, presenting findings and recommendations to HR and senior management. about you Bachelor s degree in human resources, Business Administration, or related field. Masters degree or HR certification is a plus. 3 to 4 years of experience in Recruitment partner, HR consulting or a similar role, with a demonstrated track record of success in delivering HR solutions to clients. Strong knowledge of India Talent market Excellent communication and interpersonal skills, with the ability to build rapport and trust with managers at all levels of the organization. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Analytical mindset with proficiency in HR analytics tools and data-driven decision-making. Experience with HRIS (Human Resources Information Systems) and proficiency in Microsoft Office suite department Human Resources Employee Exp Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Senior Technical Consultant (Onsite Resource) : Ability to handle L2 Data tickets MAC Activity / Trouble Shooting & BAU for Customer.5 to 7 year of Related Experience in Customer Facing organization from the SI DomainKey Responsibilities Provide support for all WAN projects like upgrades & new installation by working with local Telecom companies and carriers like BSNL, MTNL, VSNL, TTML, Tata Indicom, Bharti Airtel etc. Timely testing / termination of WAN links ( MPLS Links, Point to Point Lease line & ISDN Line) & configuration of related equipment (e.g. DLC, MUX, MDFs, etc.) Co-ordinate with vendors regarding Major Incident & Changes. Cisco Data System Configuration and Administration. Minor Incident Trouble Shooting Network review at per site requirement. Coordinate with customer site local contact for reported problem. Monitoring of Devices and report it if there is any issue. Change Management Knowledge management (KEDB) Documentation and Reporting Working in Shift as per Roaster.Hands on experience of configuration and maintenance of Cisco Data Technology solutions Routing and Switching Technologies and good experience in administration & maintenance of Cisco Data solution.* Excellent knowledge of Cisco Router, Switches, Nexus, Wireless Acess Points.* Perform Incident Management Including Serivice Request and Restortion for Major and Critical TicketsHands on experience (Configuration and maintenance) on Cisco Data Products like : Good Understanding of Switching & Routing Technology Hands on experience for Cisco catalyst switching products like Cat 2900/Cat 3500/Cat 3750 Hands on experience for Cisco ISR Routers 1900/2900 Architecture knowledge of Cisco Catalyst Switching Products like Cat 4500/Cat 6500 Cisco Routing protocol BGP, RIP, EIGRP, OSPF Knowledge of Switching STP, VLAN, HSRP,VTP Cisco AP Configuration such addition in controller etc. Monitoring of devices and report if there is any issue. Ability to work at customer site Ready to work in Shift : First and Second Shift

about the role CASE MANAGEMENT FOLLOW UP AND RESOLUTION The L2 Network Engineer: Manage ticketing tool to track, update and process customer cases daily. Acknowledge incidents within agreed SLA. Provide advanced technical support to ensure service delivery or service restoration. Transfer/Relay cases to other support entities for either remote or on-site intervention. Ensure that service level agreements are met for all requests delivery and incident resolution. Contribute in the handling and resolution of customer escalations. INCIDENT MANAGEMENT The L2 Network Engineer: To manage customer issues and or requests relating to the customer infrastructure according to Service Level Agreement and standard incident management processes. These technologies may include but are not exhaustive to Aruba, Cisco and Juniper. TECHNICAL SUPPORT Support Field engineers and customers for service requests, regularly providing updates of status. Ensure configuration/migration on backbone and customer sites remotely for activation of customer services. Verification of router, switches and network nodes configurations and correct where required as per perimeter and engineering rules. Migration and upgrade of equipment. Ensure customer acceptance tests are performed successfully. Ensure Supervision of equipment is activated/deactivated where required. Update CI tools (Configuration Items) after each operation performed. Appropriately categorize, prioritize, and escalate incidents and service requests which resolution is not found. Ensure resolution is performed within the defined SLA levels. TECHNICAL SUPPORT To handle changes and requests on customers network infrastructures technologies with respect to the defined Service Level Agreement. Change may be initiated following customer or internal requests. Participate in daily team meetings to discuss and address concerns related to backlog. about you IT Proficient: Good experience on Network, Security, Firewall environment. Perform Configuration changes / Technical support on new technologies SDWAN/SDLAN and on traditional network (CE / PE routers / Managed LAN devices like switches, WLC s, AP s) Excellent Knowledge on networking concepts like routing protocols (BGP, OSPF, MPLS) and switching services such as (but not limited to) STP, VLAN and LACP/HSRP Ensure changes does not compromise overall customer LAN WAN integrity. Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.) Offer crucial support in troubleshooting problems related to STP, Wireless, Voice and WAN networks. Working knowledge of the operation and maintenance of enterprise-wide networks. Mentor junior NOC team members, offering training and performance feedback. Strong verbal and written communication skills Conversant with MS Office Software Suite: Word, Excel, Outlook etc. Knowledge: A very good knowledge of the following technologies: Cisco, Cisco Viptela, Aruba, VMWare VeloCloud, Wifi-Controller, IOT Virtual Controller, DHCP, IPAM, Telephony (Ring Central/Audio Code), AWS. Process and Standards Support/service Organization Customer Relationship Management Good concept of Incident and Change managementd Abilities: Excellent customer facing skills are required. Excellent troubleshooting and analytical skills. Good time management, and organizational skills. Teamwork uses a team approach to solve problem when appropriate. Ability to build relationships with peers and management levels and customers. Flexibility in terms of working hours. Results driven/orientated, and problem-solving skills. Willingness to learn and expand knowledge. Expert troubleshooting and incident resolution Good Coaching and training Skills department Global Delivery Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

about the role We re searching for a talented and passionate Senior Engineer having experience on Cloud and IT infrastructure management to join our Service Delivery team , which is responsible for Integration, managing, securing, and supporting Cloud IT infrastructure for our customers around the world. You will be responsible for the maintenance and support of cloud-based systems, including server infrastructure, virtual machines, and cloud-based applications. This role requires extensive technical knowledge of cloud platforms and experience with troubleshooting and resolving technical issues. You will work collaboratively with cross-functional teams to ensure the efficient operation of cloud infrastructure. This involves providing technical support and assistance for cloud-based applications and services. The primary responsibilities include monitoring the health and performance of cloud-based systems, troubleshooting technical issues, and providing support to end users. You will be responsible for managing and maintaining the day-to-day operation of a companys cloud-based infrastructure. You will be ensuring the reliability, scalability, and performance of cloud-based services and applications, and involves working with a team of IT professionals to troubleshoot and resolve any issues that may arise. You will also be responsible for resolving incidents and problems related to cloud services and coordinating with L1 and L3 support teams to ensure timely resolution. Overall, you will play a critical role in ensuring the reliability, availability, and performance of cloud-based systems and applications, and they are essential to the success of any organization that relies on cloud-based technologies. You will be required to work in 24x7 environment to ensure service availability to our customers cloud and IT infrastructure. Job Responsibilities: Monitoring: You will be responsible for monitoring the AWS infrastructure and ensuring optimal performance. This will involve using monitoring tools to identify issues and troubleshoot them. You should be proficient in using AWS tools for monitoring and logging, and be able to troubleshoot and diagnose issues quickly. Troubleshooting: You will need to identify and resolve issues that arise with cloud-based systems. This may involve working with other IT professionals to diagnose the root cause of problems and implement solutions. Incident management: You will be responsible for managing incidents that occur within the cloud-based infrastructure. This will involve coordinating with other IT professionals to resolve issues and minimize downtime Performance tuning: You will be responsible for tuning the performance of various cloud-based systems to ensure that they are operating at peak efficiency. Conducting routine maintenance: This involves regularly performing system updates, patches, and upgrades to ensure that the infrastructure remains secure and up-to-date Participating in on-call rotation: You may be required to participate in an on-call rotation to ensure that 24/7 support is available for the cloud infrastructure. Participate in on-call rotations to provide after-hours support for critical issues Automation : You will be expected to automate various tasks within the cloud-based infrastructure to reduce manual effort and improve overall efficiency. Application Management: Managing the deployment and maintenance of applications on the AWS cloud. This includes monitoring application performance, optimizing resource utilization, and troubleshooting issues related to the application. Network security Management: manage AWS network services, Route53, DHCP services. Ensure the security of the AWS infrastructure and applications. This includes implementing security best practices, monitoring security events, and responding to security incidents. Managing and monitoring backups: responsible for managing and monitoring backups of data and applications to ensure that they can be restored in the event of a disaster or other disruption. Collaboration: You would be responsible for collaborating with other members of the operations team, as well as with developers and other stakeholders, to ensure that issues are resolved quickly and effectively. This would involve communicating clearly and effectively, both verbally and in writing, to ensure that everyone is on the same page. Documentation and Knowledge Sharing : You will need to document all processes and procedures related to the cloud-based infrastructure to ensure that other IT professionals can easily understand how to manage it. about you This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and having problem solving mindset. You should be ready to work in customer time zone and during off business hours to manage operations. Work experience: You should have a minimum of 3-5 years of experience in managing and maintaining cloud infrastructure, specifically on AWS Network Security Qualifications: BE/B.Tech/MCA/ B.Sc. (IT/Computer Science) AWS Certified Solutions Architect, AWS Certified DevOps Engineer, AWS Certified SysOps Administrator MCSA / MCSE / RHCE ITIL certification Skill profile: Technical skills: The cloud SME should have strong technical skills and expertise in cloud computing and related technologies Experience on managing large scale environment running on Cloud (AWS) Proficient in configuring and using monitoring tools like CloudWatch, Nagios, Zabbix, Prometheus, Grafana, etc., and logging tools like CloudTrail, ELK, Splunk, etc. You should be able to proactively monitor and analyze cloud infrastructure performance and troubleshoot issues. Experience with one or more infrastructure as code tools (Terraform, Ansible, CloudFormation, etc.) Familiarity with DevOps tools and methodologies like Git, Jenkins, Ansible, and Docker, and experience implementing Continuous Integration and Continuous Deployment (CI/CD) pipelines. Ability to automate routine tasks and create scripts for AWS infrastructure management using tools like AWS CLI, AWS SDK, and AWS CloudFormation Experience with various database technologies like MySQL, PostgreSQL, MongoDB, Redis, DynamoDB, etc. You should be able to design and manage scalable, secure, and highly available database solutions in the cloud strong understanding of AWS security practices, including IAM, Security Groups, Network ACLs, KMS, S3 Bucket Policies, SSL/TLS Certificates, encryption technologies etc. You should be able to design and implement secure cloud solutions and ensure compliance with relevant security standards proficient in designing and implementing disaster recovery solutions like Multi-AZ, Cross-Region Replication, Backup and Restore, etc. You should be able to ensure high availability and recoverability of cloud infrastructure in the event of a disaster Experience in managing windows server, Active Directory, GPO, etc. Experience on supporting middleware Experience working with some or all technologies below: EC2, ELB, ECS, RDS, Lambda, API Gateway, Route53 S3 Windows Server, AD, GPO, Linux AD, LDAP, ADFS, TCP/IP, DNS, DHCP, PKI, etc Communication skills: should have excellent communication skills, including the ability to communicate technical information to non-technical stakeholders Self-Motivation: Ability to work with minimal supervision in a matrix organization with multiple stakeholders Problem solving skills: should have strong problem-solving skills, including the ability to identify and resolve issues in a timely manner. Attention to detail: The candidate should have strong attention to detail and be able to identify issues before they become major problems Analytical skills: should have strong analytical skills, including the ability to analyze data and make data-driven decisions Adaptability: The candidate should be able to adapt to changing situations and requirements and be able to learn new technologies quickly department Orange Business International Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

about the role about you Knowledge and abilities Sound knowledge and understanding of all products and Services offered by Orange Dataiku or similar tool knowledge Quote to order workflows Excellent Communication and leadership skills Good knowledge on Order Quality and Order Booking Rules QTO tools UAT experience Ability to work in a virtual team environment. Excellent knowledge of excel, Access, Power Point Fluent in English Ability to present data to top management and high level view Willing to work in shifts Self Management, Decision -making and customer Oriented Attitude Can Do attitude Education, Qualifications, and Certifications - 2/3 years degree in technical subjects, university diploma, or equivalent relevant experience. Safe Certification Experience minimum 4-6 years experience in telecommunications with solid understanding of business fundamentals throughout the Quote to Bill Experience on driving automations Exposure to Project Management fundamentals Safe/Lean/ knowledge desirable department Orange Business International Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilitiesEnsure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the targetEnsure successful program management through coordinated management of a portfolio of projects / activitiesEnsure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per serviceIdentify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place.Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director)Provide customer with informed industry benchmarks e.g. Gartner, Telemark; propose service enhancements which continually position Orange Business Services as best in classProactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needsHelp customer upscale existing contracts; help visualize the enhanced value and assist AGM / ECT build the business case / sales presentationsDevelop innovative proposals e.g. new platforms to maximize the customer business strategyPresent monthly high level dashboard of all operations to Customer Operations Director; highlight trends and value generation opportunitiesWin trusted status as the extended member of customer s service teamPrepare, monitor and advise on Customer Performance ScorecardIdentify and create Additional Customer ValueContinually review efficiency of Orange Business Services processes to ensure delivery of world-class innovative solutionsOptimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirementsContribute thought leadership to Orange Business Services Centre of Excellence of customer / industry requirements to ensure Orange Business Services leads the market Change Management Manage in / out of scope requests and agreeing any change / release management (CM) Financial Management Financial management of the Services P&LPeer review monthly customer billing; ensure bill accuracyAccountable for resolution of billing issues and assist AGM in escalated caseEnsure billing remains consistent with contract and client expectations no surprises about you Customer Service and Service Management Experience 6 to 9 years of experience with at least 3-4 yrs of work experience in customer-facing organizations within the telecom or IT industry Virtual team management experience Good level of practiced technical knowledge of Networks, Voice, Security etc with market understanding Language Skills: English (if not mother tongue, fluent written and verbal), local language Bachelor of Engineering/Diploma in Information Tech will be preferred Technical Skills: good knowledge of Network, IT Services, Security (Palo Alto - Nextgen), Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP Soft Skills: good communication, negotiation, presentation, organization skills Is fully empowered to coordinator of all entities involved in technical performance of our solutions Can work independently, shows initiative and proactivity Can work well under pressure and can handle escalations calmly and competently. Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification. department Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

about the role SITA Service desk is high visibility desk and Engineer-Integrated Ops would be responsible to provide efficient and effective customer interface with focus on efficient and effective management of incidents lifecycle, knowledgeable engagement, overall customer satisfaction and timely escalation of issues. He/She would be responsible to answer, process and route all inbound calls to the service desk, ensuring efficient and effective provision of service to respective customers meeting the necessary Key Performance Indicators (KPI) and Service Level Agreements (SLA). Expected tasks: - Act as point of entry for all inbound first level support calls - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times. - Manage/process common mail box efficiently and timely convert them into incidents, change etc. - Manage the efficient recording, tracking and escalation of Incidents and complaints. - Ensure Customers are regularly informed on request status or incident progress. - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels. - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures. - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups. - Manage the Request/Incident life-cycle, including closure, verification and customer communication. - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages. - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support. - Ensure incident reporting data integrity is maintained to the highest possible standards. - Undertake any other reasonable task as requested by your manager. - Understand the organization and Products/Services provided to its customers. about you Qualifications: - Graduation Degree from a recognized university. - CCNA, MCP/MCSE & ITIL preferred. Experience: - Minimum 2 year of experience in customer facing role/technical support/incident management roles. - Internet/Desktop troubleshooting skills preferred. - Basic understanding on LAN and WAN devices & connectivity preferred department Global Delivery & Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role Manage LEVEL 2 support for Security Must have HANDS-On experience on Firewall, IPS and Antivirus. Must have Knowledge of Firewall about you Manage LEVEL 2 support for Security Must have HANDS-On experience on Firewall, IPS and Antivirus. Must have Knowledge of Firewall department Orange Business International Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

about the role Prepare projects: participate in the upstream phase of the project, participate in the validation integration strategy, and identify the risks. Strategize and design: evaluate and design the upcoming deliverables and strategize the plan and help devpos engineers in technical as well as design requirements. Implement (install, develop, automate, document) these new delivery environment and tune existing deliverables and industrialize the components Assist the Dev (development) Ops (Operations) teams in the implementation and appropriation of the proposed tools and methods. about you Strong knowledge of the Linux and DevOps, CI/CD Strong working experience of Private Public Cloud Strong Knowledge of integration techniques (System network configuration) and scripting (Shell/Perl/Python) Automation and configuration management tools : Ansible, Terraform and Gitlab CI Good command on containerization using Docker and Kubernetes Good to have working experience on GCP/AWS Optional : GCP certification department Hosted Staff Innovation India .

about the role Architect, develop, and maintain an innovative test automation system for the organization. Work closely with the application architect to develop a solid testing solution, working towards the future state of the application architecture Assist in the training/mentoring of team members, including testers,developers, and business analysts and implements organization wide quality process initiatives to ensure quality of deliverables. Ensure the project deliverables by holding the commitments in terms of quality, costs and deadlines. Participate in the Release planning and identify the risks Define Test Automation scope and criteria and creates a Modular Automation Framework for Backend and Frontend applications. Analysis and Problem solving Ensure no blocking in the Automation activities To understand project and application / product requirements Follow Software Testing Life Cycle (STLC) processes To work on Agile projects in Sprint mode. To use test management tools while managing test runs as per the defined test strategy Create/execute test scripts/cases Prepare and update knowledge capitalization documents. Provide support during User Acceptance Tests (UAT) Implement functional / integration / regression tests on the Project Deliver the Test Execution / Automation tests creation reports to the Team Lead / Project Managers regularly. Implement technical solutions for the defects identified (where ever possible) Analyse quality of service and suggest improvements Manage the documents used by testing team using version control softwares Use defect tracking system and follow resolution of defects Knowledge of web technologies, frameworks and testing tools Analyse quality of service and suggest improvements, wherever possible Working in Agile DevOps mode about you Good skills on Selenium, Cucumber, TestNG, Robot Automation test framework Working knowledge skills on Cypress Good skills on API Automation Karate/Rest Assured Good Test Development experience with Java, Javascript and Python Good understanding on STLC. Good hold on Test and Defect Management tools like Jira Xray Good knowledge on documentation management tool like Confluence Good knowledge on Database technologies SQL, NoSQL, MongoDB and experience in Database Testing. Basic knowledge on DevOps CI/CD, Docker, Git. Good knowledge on Web Services, XML , SOAP UI Intermediate knowledge on Linux and shell scripting Good to have knowledge on Appium Tool. Good User journey and storyboards knowledge. Good Reporting and Communication skills Logs and error code analyzing knowledge (web technologies and java) Domestic devices knowledge ( PC/Mac, Tablets, mobile phone, Game player) department Hosted Staff Innovation India .

about the role Ensure the activities by holding the commitments in terms of quality, costs and deadlines Application development Efficiently working on Agile process DevSecOps Functional and Technical analysis with Problem solving skills Analyse quality of service and suggest improvements, wherever possible about you Must have rich experience on development using Java and Spring/Spring boot Must have experience on creating and consuming web services REST and SOAP Must have experience in Software development management tools : Git, Maven/Gradle, Sonar, Checkmarx/Coverity/OWASP DC, JIRA/Trello, Confluence Good knowledge on SQL databases (MySQL/PostGreSQL/Oracle) or NOSQL databases (MongoDB/Redis/DGraph) Desirable: having experience on Angular or React Optional : Working experience on Python or NodeJS Optional : Good understanding of Cloud, Containers and CI/CD department Hosted Staff Innovation India .

about the role Ensure the activities by holding the commitments in terms of quality, costs and deadlines Application development Efficiently working on Agile process DevSecOps Functional and Technical analysis with Problem solving skills Analyse quality of service and suggest improvements, wherever possible about you Must have rich experience on development using C# and .NET framework Must have experience on creating and consuming web services REST and SOAP Must have experience on Angular (v2 above) Must have experience in Software development management tools : Git, Maven/Gradle, Sonar, Checkmarx/Coverity/OWASP DC, JIRA/Trello, Confluence Good knowledge on SQL databases (MySQL/PostGreSQL/Oracle) or NOSQL databases (MongoDB/Redis/DGraph) Optional : Working experience on Kafka Optional : Good understanding of Cloud, Containers and CI/CD department Hosted Staff Innovation India .

about the role Must have strong and proven experience in Cloud native / Microservices design development Must have good skills of Technical governance Technical leadership Must be proficient in problem solving using Data structures algorithms Experience with SQL NOSQL databases and messaging queues Experience with technical baselining, analysis and problem solving Should be able to perform Code reviews, Technical baselining and create LLD/HLD Should have working experience of Agile, DevSecOps and TDD/BDD Optional: Understanding and knowledge of Cloud, containers and CI/CD Optional : Hands on experience on on a Front end framework will be an added advantage about you Experience in Software development Architecture/design using : Java/Spring boot Must have experience on Cloud native, microservices, monitoring and Application security Must have experience in DevOps tools : Git, Maven/Gradle, Sonar, Checkmarx/Coverity/OWASP DC, JIRA/Trello, Confluence Good knowledge on SQL databases (MySQL/PostGreSQL/Oracle) or NOSQL databases (MongoDB/Redis/DGraph) and messaging queues (ActiveMQ/RabbitMQ/Kafka) Experience on Software / module design, performance tuning and UML Good understanding of Cloud platform(s) and containers, Good to have experience on CI/CD Optional: Good to have knowledge of Application servers, Linux, shell scripts and application deployment Optional : Working experience on Angular or React would be a plus Optional : Knowledge of Bigdata and AI/ML/GenAI will be an added advantage department Hosted Staff Innovation India .

about the role The Project Manager is responsible for leading, planning, executing, and closing projects to ensure they are delivered on time, within scope, and within budget. In doing so they must set, manage and fulfil customer expectations to ensure the project is a success. The Project Manager role is oriented toward not only successfully managing the project but also ensuring that it contributes to the overall business objectives and delivers measurable benefits. The Project Manager will apply the relevant methodology for the project cycle. In case of Agile or Hydbrid methodologies, the Project manager will endeavour to act as a Scrum Master , driving efficiency, collaboration, empowerment and value creation based on Agile principles. The Project Manager role is also engaeged in pre sales stages to support and contribute to the proposals. The Project Manager will also play a vital role in ensuring seamless service integration of partners into the solution being delivered. key accountabilities key result / decision areas (outcomes) Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and that reasonable commitments are made. Develop and maintain detailed project plans, schedules, and milestones to track progress, adapting plans as required. Organise project tasks and allocate resources, ensuring that projects are delivered on time, within scope, and budget. Implement and maintain the project governance structure, ensuring alignment with organisational policies and standards. Manage changes to the project scope, schedule, and costs using appropriate change control processes and tools. Collect, analyse, and utilise project data to inform decision making and drive project performance. Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives. Implement and monitor quality assurance processes, ensuring project deliverables meet the required quality standards. Identify, manage, and mitigate project risks and resolve issues, maintaining a risk register and issue log. Engage, manage, and communicate effectively with customers and other stakeholders, managing their expectations throughout the project lifecycle. Identify, track, and realise project benefits, ensuring alignment with organisational strategy and customer expectations. Manage project handover, ensuring a smooth transition to operations, including training and support documentation. . Ensures clarity of objectives and stakeholder commitment to the project and solution. Deliverables are achieved within the agreed timelines to meet customer objectives. Readiness of project teams and availability of right resources to achieve the desired outcomes. Ensure compliance to organisaional standards and avoids non conformance risks. Avoid and minimise deviation to scope outside defined change control processes ensuring project success is maintained. Ensures solution delivered is free from any issues and customer achieves the desired level of satisfaction Ties financial management to business objectives, indicating a focus on ensuring that the projects financial aspects align with broader business goals. Commitment to the strategic alignment of the project with organizational goals and delivering tangible benefits. about you knowledge and abilities Strong knowledge of project management methodologies, tools, and techniques. Excellent organisational and time management skills, with the ability to manage multiple tasks concurrently. Proficiency in using project management software and tools, such as Microsoft Project or similar. Solid understanding of budgeting, financial reporting, and resource allocation. Strong problem solving and decision making skills. Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely. Ability to work effectively with cross functional teams, fostering collaboration and teamwork. Strong leadership skills, with the ability to inspire and motivate team members. A sound knowledge and understanding of Orange products and solutions department Orange Business International

about the role Good hands on Experience in administration troubleshooting of VMware vsphere, VMware VRA/VRO, Advanced Load balancer, NSX-T,VSAN. Good Experience on Dell and HP blade chassis , Rack servers. Preferred Knowledge on Networking, Storage, Backup and Security. Experience in performance tuning of VMWare servers and resources Good Understanding of VMWare virtualization technology Resolve Day-to-Day issue arises with respect to Hardware / OS /VMware Cloud Infrastructure Good Experience on Linux and Windows OS troubleshooting and patching Ability to quickly take ownership of new technologies in your technical domain. Should have good communication skills to clearly define issue and communicate to business. Creation of KEDB, RACI matrix and RCA for P1/P2 incidents. Ready to take 24/ 7 on-call support. about you department Global Delivery Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role about the role Good network support knowledge and experience . Service oriented, customer focused with good customer service skills . Good networking/communications background . Experience in one or more of the following: Network, Firewall s / Security / Checkpoint or Web Hosting Network, LAN/WAN topologies and protocols, Server protocols, Desktop products. Cisco/Nortel Technologies, IP Telephony, Satellite, Systems/Network Management. Good interpersonal skills . Good time management, organizational and communication skills . Ability to work under pressure . Ability to deal with multiple tasks . Proactive, self-motivated and determined attitude . Problem solving skills . Able to cover Flexible working hours/shift patterns as and when required (24*7). about you about you Any Degree or Diploma in Electronics/Computers or science required. CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry. 2 year of relevant technical experience. department Global Delivery Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role We are seeking a skilled Data Collection Technical Expert to manage and validate data collection tools, develop automation scripts, and oversee lab environments. The ideal candidate will possess a comprehensive technical background and strong problem-solving abilities. about you 1. Data Collection Tools Management and Validation Installation: Install and configure data collection and standard admin tools (password safe management, backup/restore, anti-virus, monitoring, CMDB registering, user directory management). Application Upgrade: Manage upgrades ensuring minimal disruption and compatibility. Network Flow Requests: Coordinate with network teams for flow and port management. Procedure Creation: Develop and document procedures for L2 teams. Coordination with Architects: Collaborate with IT architects for technical solutions. 2. Development Script Management Shell Scripting: Create and maintain shell scripts for automation. Python: Develop scripts for data processing and integration. PowerShell: Write scripts for managing Windows environments. BMC Discovery Pattern: Manage patterns for accurate asset discovery. 3. Lab and Cloud Technology Cloud Technologie: Concept for administering VMWare environnements (vSphere, vCenter, ESXi), MS Hyper-V environnements and KVM Linux environnements. Lab Management: Set up and manage lab environments for testing. Technical Skills and Qualifications Operating Systems: Strong knowledge of Windows and Linux administration. Security and Automation: Understanding of application security and automation tasks. Ticketing and Project Management: Experience with JIRA or similar tools. Certifications (Advantageous): ITIL, SAFE, AWS/Azure/GCP certifications. CMDB Tools: Experience with Configuration Management Databases (CMDB). department Global Delivery Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role The Cloud Architect is a key player in enabling the successful transformation of customers IT infrastructure through cloud technologies. This role is focused on working closely with the Professional Services (PS) team to design and deliver comprehensive Public Cloud transformation solutions. The Cloud Architect helps guide the overall strategy for implementing cloud-based services, ensuring that the solutions meet both technical and business requirements for customer. Additionally, they assist in providing valuable product and service insights, including commercial overviews, to facilitate the delivery of the Digital Cloud Experts solution offerings. A successful Cloud Architect must have a strong combination of technical expertise and consultative skills. Cloud Architect should possess deep knowledge of cloud solutions and related technologies, which allows them to create tailored, cutting-edge solutions that address customer challenges. This role also requires the ability to effectively communicate complex technical concepts in a clear and concise manner to customer, whether through face-to-face meetings, conference calls, or other remote collaboration platforms. The Cloud Architect plays an integral role in shaping the solutions offered to customers, particularly in pre-sales and proposal stages. Cloud Architect works hand-in-hand with the pre-sales and solutions teams to develop detailed solution designs and technical descriptions for RFI (Request for Information) and RFP (Request for Proposal) responses. In this capacity, he/she assists in drafting Level of Effort, ensuring that the proposed solutions are both technically and commercially viable. By providing these essential inputs, the Cloud Architect plays a crucial role in helping to close deals, ensuring that the proposed solutions align with customer objectives and budget expectations. This position requires a high level of collaboration, both within the company and with clients, to ensure the smooth delivery of projects. A successful candidate will demonstrate a strong understanding of cloud technologies (such as AWS, Azure, and/or Google Cloud), excellent problem-solving skills, and the ability to navigate complex customer needs, ultimately driving the successful adoption and implementation of cloud solutions. about you Key responsibilities are as follows: Design and implement scalable, secure, and cost-effective cloud solutions that meet business requirements, performance goals, and security standards, ensuring alignment with both current and future client needs while optimizing the use of cloud resources. Collaborate closely with the Asia Pacific presales teams to qualify opportunities, deliver impactful cloud demonstrations, and provide cloud consulting expertise. Support the development of proposals and solution positioning to create strong market differentiation. Lead the preparation of responses to proposals, RFQs, RFPs, and RFIs, ensuring that all technical requirements are met and the proposed solutions align with business objectives. Develop high-quality technical documentation such as High-Level Designs (HLDs), Low-Level Designs (LLDs), technical proposals, and Bills of Materials (BoMs). Estimate and prepare accurate cost estimates for cloud infrastructure, network, and security solutions, ensuring budget alignment and financial viability. Identify, assess, and address integration, scalability, and drift issues to ensure smooth and seamless cloud transitions. Conduct solution demos and pilots, working with the onshore solution team to validate solution approaches and capabilities with customers. Participate in cross-functional architecture discussions, guiding the transformation of applications, middleware, databases, and infrastructure to the cloud. Develop comprehensive modernization roadmaps, taking into account both customer needs and technology trends. Architect solutions to support business goals, ensuring the technical feasibility of new projects and successful deployments. Demonstrate expertise in DevOps technologies and processes, such as App Services, containers, serverless computing, microservices, and cloud-native applications. Leverage these technologies to optimize cloud transformation efforts and drive efficiency in cloud environments. Work collaboratively with nearshore and offshore teams to stay updated on the latest cloud advancements and trends. Share knowledge on Managed Cloud operating models and help refine the value proposition by integrating these insights into solution designs. Lead and participate in Proof of Concept (POC) engagements with customers, demonstrating the practical application and success of proposed cloud solutions. Work with customers to validate solutions in real-world scenarios, leveraging successful POCs to build confidence and close deals. Regularly engage with key stakeholders, including business leaders and technical teams, to align cloud strategies with overall business objectives. Maintain strong relationships and provide ongoing technical guidance and support throughout the customer journey. Contribute to the continuous improvement of cloud strategies and solutions, incorporating industry best practices, new technologies, and customer feedback. Innovate by exploring new cloud architectures, services, and platforms that offer enhanced value to customers. Participate in ongoing training to maintain expertise in emerging areas such as cloud security, serverless architectures, microservices, and governance frameworks. Stay current with the latest cloud technologies to enhance solution delivery. Provide technical leadership and support during the implementation phase, ensuring smooth execution of cloud transformations. Work closely with implementation teams to address technical challenges and ensure solutions are delivered according to design specifications and client expectations. Collaborate with project management teams to ensure cloud solutions are delivered on time, within budget, and with minimal risk. Provide technical oversight throughout the project lifecycle, ensuring adherence to scope, milestones, and deadlines. Act as a mentor and technical resource for junior consultants and other team members. Share best practices, lessons learned, and insights from project experiences to strengthen the overall capabilities of the cloud team. Serve as a trusted advisor to customer throughout their cloud journey, assisting with post-implementation support, optimizations, and upgrades. Offer strategic insights to help customer to maximize their cloud investments and stay ahead of industry trends. Experience Required 8-10 years of /implementation/consulting experience with a proven track record in Cloud solutions including VMWare vSphere, Data Centre concepts, knowledge of Enterprise Storage (NetApp, EMC) and Server Technologies (HP, Dell,) Minimum 3-4 years of design and implementation experience with enterprise architecture and distributed applications with demonstrable experience of large-scale cloud Deployments within the last 1 year for production workload 2-3 years of Public Cloud Experience with AWS, Azure or Google Cloud Platform with a sound understanding of public cloud pricing model (AWS, Azure, GCP) and its impact on solution architecture Experience in designing or implementing on-premise to public cloud transformation roadmap for customers including lift shift, re-hosting, re-factoring and re-platforming of applications Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Strong understanding of Cloud Architecture in both IaaS and PaaS environments including serverless technologies, functions, containers, Kubernetes. \\ Experience in migrating to or architecting micro-services cloud solutions and/or containers or has building such green field cloud native applications Reasonable understanding of Enterprise Integration and Messaging Patterns, SOA ESB, EAI, ETL environments and Governance practices. Reasonable Knowledge of DevOps methods and CI/CD automation practices Experience in writing proposals and scopes, responding to tenders/RFQ/RFP/RFI Ability to work with minimal supervision in a matrix organization with multiple stakeholders department Orange Business International Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role Job Summary:Solution Architect responsible for the network security of multi-domain technology solutions for enterprise customers of Orange. We are seeking a skilled and experienced network security expert to join our dynamic team. His/Her main mission is to design, develop, and implement robust, scalable, and secure network architectures that align with business objectives. As an network security expert, you will be responsible for designing, implementing, and maintaining our security solutions and processes. Responsibilities: Translate customer network security business requirements to technical solutions. Review validate managed security architecture and deploy in production network. Implementation of different security solutions (firewalls, SDWAN, proxies, antivirus gateways, content filtering, intrusion detection and prevention, unified threat management, SIEM). Responsibilities include all technical and administrative activities related to the build, configuration, integration, testing and handover of managed security services. Provide technical guidance and support to the team, ensuring the successful design and delivery of customer network security solutions. Coaching and mentoring other team members when needed. Assume Technical Implementation Ownership within transition projects; liaise with other project team members as a point of contact for security management to ensure the final delivery of security solutions. To develop and to maintain security solution to manage customer s requirements within contract scope; including identification of customer s security objectives, assessment of existing controls, performing gap analysis, developing necessary measures to cover any gaps, and to continually improve the customer security posture. Ownership of security services lifecycle (define, assess, review, and improve ) to meet customers security objectives. Provide technical guidance and support to delivery teams throughout all phases of a project including Project Launch Workshops, Kickoff calls, lessons learned, etc. as needed.Support presales to design customized solutions. about you Technical Skills: Solid understanding of network security concepts solutions. Rich Hands-on experience of Network Security. Very good understanding of networking concepts and protocols (TCP/IP, routing, switching, MPLS) Good understanding of SDWAN concepts (Palo Alto Prisma SDWAN, Fortinet SDWAN, Cisco SDWAN etc.) Strong knowledge and hand-on experience in design, build, configuration, integration and operations troubleshooting support of following: Palo Alto Strata Cloud Managed Prisma Access (SASE) including Global Protect Firewalls and Web Application Firewall (WAF) - Palo Alto, Fortinet, CheckPoint, Cisco Zscaler IPsec/SSL VPN DNS proxy and DNS security Antivirus and Antimalware. IDS IPS Load-Balancer URL Content filtering Security Compliance Cloud network security (Azure, AWS, GCP) Basic knowledge Ansible/Python Scripting, Linux will be preferred. Soft Skills: Fluency in English and ability to communicate clearly, verbally, and in writing at all levels. Excellent teamwork and collaboration skills. Excellent analytical and problem-solving abilities. Strong customer focus, able to respond quickly and effectively to customers requests, and able to adapt to a changing customer landscape and challenges. department Global Delivery Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

about the role The Solution Expert Team Lead is responsible to analyze forecast any complexity and challenges involved in operational activities where Platform Incubation is involved. SEL is accountable and responsible for ensuring the compliance , quality, and timely communication to various stake holders. about you The SETL is accountable for managing escalation and communication with all functions acting in the Incubation chain.: Key tasks and responsibilities: Fostering a collaborative and high-performance work environment quipped with skilled Experts. Provide guidance on technical matters, security best practices, and project management to team members. Handle escalations on different levels and act as escalation point in the escalation matrix. Lead new assigned topics to the team and follow up on the performance quality. Weekly major operational (BUILD/RUN) and operational reports. Onboard new joiners and ensure to fill all their needs to start productivity ASAP. Manage the interlock between the team and other teams. Follow up on the shift plan and make sure enough resources to handle daily activities. Technical responsibilities: Troubleshooting and resolving high complexity customer faults. Provide next level technical support for Platform/SDWAN and other technology as a service. Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools. Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard. Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them. Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes. Perform SIPs actions managed by Experts and update the action plan of the SIP. Perform escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion. SETL should have a good technical understanding of the industry their customer belongs too, as well as a broad understanding of the capabilities provided by Orange Business offered services. department Global Delivery Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role Design, pilot, Implement, and support standard operations for Cisco and Aruba W/LAN technologies. Handling customer incidents related to day-to-day faults through the incident management process. To contribute to Network performance and customer satisfaction business objectives by providing high-quality third-level technical support on all SDLAN Customer services in Orange Business Services Evaluate and report on new communications technologies to enhance network capabilities. Providing advanced-level SDLAN training to other L2/L3 teams and demo to customers To identify network backbone issues, firewall, and load balancer and work with other teams faster and quality solutions. Timely resolution with proper justification. Ensure good quality of solution provided. about you 6-8 years experience with an IP Service Provider Knowledge in enterprise networks mainly focuses on Cisco and Aruba LAN Administration (wired and wireless), LAN management tools like Cisco DNAC and Aruba Central, Network Access Control like ISE and ClearPass, and Cisco Software Defined Access LAN technology. Experience with CISCO, Juniper routers, and switches. Hands-on Cisco DNAC, ISE, SDA, Wireless Hands-on Aruba Central, ClearPass, Wireless Knowledge of Juniper Mist will be an extra advantage. API, Scripting Good interpersonal and communication skills Good time management and organizational skills Customer Oriented Attitude Ability to work under pressure and multitasking. Team Spirit Proactive and self-motivated Problem-Solving Skill department Global Delivery & Operations .

about the role Job Purpose: Looking for someone who have good experience on Major Public Cloud (AWS, Azure, GCP. OCI), VMWare Solutions, Private Cloud as Lead Solution Expert with good experience on managing Pre-sales TDA activities, team mentorship, leading Architects. Key Result Area: Design new solutions and communicate with requestor and stakeholders Lead the project assignment for other architects as per skills and requirement Manage TDA activity for presales deals and present or discuss it with customer Follow progress and share update with management and customer Work closely to get new solution implemented Accountable to produce the technical documentation like High Level Design and ensure consistency of LLD Accountable for all design aspects and solution implementation Leads the technical governance of the solution and advises on emerging technologies Carries out a regulatory watch. Participates in risk management as part of the project. Coordinates with the Project Manager in advancing the overall project schedule Validates the technical requirements and integration of the customer environment into the solution. Recommends the rules and good practices to follow, informs about the regulations in force, guarantees their dissemination and sharing and alert on their non-compliance. Accountable for the correct operation of the solution with regard to customer requirements. Coordinates the contributions of experts and engineering teams to ensure the overall technical coherence and quality of the project. Acts as technical advisor for cost optimization and identification of required skills. about you Educational Qualifications: BS/MS degree in Computer Science, Engineering or a related subject Any Public Cloud Architect level Certification TOGAF Certification ITIL Certification Relevant Experience: Total 19 to 24 years of experience in Design and Build solution for VMWare or Public Cloud or System Implementation Minimum 10 years experience as Architect for any Cloud Solution (Private or Public Cloud) Minimum 5 Year experience to work with Pre-sales team or as Cloud SME Desired skills/knowledge: Proven expertise in defining and implementing architectural frameworks for both public and private cloud environments to meet business objectives Good knowledge on leading initiatives for infrastructure transformation, including migration to cloud-native platforms and modernization of legacy systems Hands on experience to create comprehensive cloud architecture designs, integrating public and private cloud solutions tailored to organizational needs Good hands on experience on implementing robust security frameworks across cloud platforms, ensuring compliance with industry standards Good understanding leveraging containerization technologies like Docker and Kubernetes to design scalable, portable applications Good experiencing on defining DR strategies and implement high-availability and failover solutions across multi-cloud environments Experience with designing architectures adhering to compliance and governance policies, including data residency and access controls Experience on creating and maintaining comprehensive architectural documentation, including best practices and standard operating procedures Hands on experience in assisting the preparation of RFPs, RFIs, and proposals by defining the technical scope, architecture, and approach Able to provide cost estimations for cloud solutions, including infrastructure, licensing, and implementation, ensuring alignment with budget constraints Able to work with sales and Pre-sales teams on cloud offerings, technical capabilities, and value propositions to improve client engagement strategies Able to provide thought leadership and guidance to clients on cloud adoption strategies and roadmaps during pre-sales discussions. Able to participate in bid review processes to ensure the technical accuracy and feasibility of proposals department Global Delivery & Operations .

about the role Building Technical, Infrastructure and Cloud Architecture from scratch Technical Architecture documentation and Flow engineering Able to implement Observability stack and SRE practices Architecting an appropriate technical solution to meet the business objectives End-to-end Solution design and delivery planning Platform / System designing for deploying complex microservices along with required technical tools/services Ensure the design and development activities by holding the commitments in terms of quality, costs and deadlines with defined Agile/DevSecOps processes, technical documentation, security and proposals of innovative ideas Study and implement new tools, and complex solutions, whenever necessary Define and execute on the strategy by engaging with technical teams To collaborate with development, infrastructure, system integration teams to define Continuous Integration and Continuous Delivery processes with best practices Builds strong professional relationship with key stakeholders about you Experience in one or more Cloud platforms such as AWS, Azure, GCP etc. for wide range of services Experience with service platform architectures and technologies (Cloud, PaaS and XaaS technologies) Good understanding of Cloud Computing, PaaS, IaaS Strong experience in DevOps and CI/CD pipelines Experience in designing, developing, and deploying solutions in Cloud platform, on-premise, and Hybrid environments Must have experience on Cloud native, microservices, Observability stack and Application security Experience with Docker and related management systems such as Kubernetes/ OpenShift along with CRD Operator Must have experience in DevSecOps tools : Git, Maven/Gradle, Sonar, Checkmarx, Gitleaks, Defect Dojo, SBOM, To be continuous templates Knowledge about Automation and configuration management tools Should have good knowledge on application scaling performance knowledge on cloud environment Strong knowledge of integration techniques (System network configuration) Knowledge of scripting (shell, perl, python etc.) Well verse with defining and implementing SRE practices (SLA, SLO and Error Budget) Good to have: Understanding of Microservices deployment via Helm Good to have: Understanding of Telco IT systems/Infrastructure and TMForum ODA would be a plus Good to have: Experience in using one or more relational databases and NoSQL databases Good to have: Experience of implementing managed services around any PaaS solution Optional: Experience in implementing API Gateway would be a plus Optional: Good understanding of Serverless Architecture would be a plus department Hosted Staff- Innovation India Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

We're searching for a talented and passionate Subject Matter Expert having expertise on LB, DNS, DHCP, IPAM , network, and security technologies to join our CoE Managed IT Services, which is responsible for remotely managing, securing and supporting Cloud & IT infrastructure for our customers around the world. You will provide design, engineering, configuration, administration, maintenance and support of LB, DNS, DHCP, IPAM (DDI), network, & firewall infrastructure deployed in the customer environment. You will be required to handle multiple assignments concurrently, leveraging experience skills in handling complex environments and coordinating task among teams. You will be required to work in 24x7 shift rotations to ensure service availability to our customers.Role & responsibilitiesManage Load Balancer, DNS, DHCP, IPMA (DDI), network, firewalls in the customer environmentManage operational maintenance, security, and availability of infrastructurePerform analysis and diagnosis of complex issues, troubleshoot and resolve to restore servicesPerform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disastersPerform Root Cause Analysis (RCA) as part of problem managementAssist in analyzing historical usage for tracking and trendingIdentify performance bottleneck and suggest for the improvementsImplement capacity improvement planDevelop and maintain the Technical Disaster Recovery Plan. Provide technical support during disaster. Execute Technical Disaster Recovery plan during DR and DR drill.Remediate security vulnerabilities identified by IT Security teamPrepare and manage HLD & LLD , process and technical documentation Preferred candidate profileBE/B.Tech/MCA/ B.Sc. (IT/Computer Science)CCNP/CCIE, Palo Alto/Checkpoint certification, ITIL certificationF5/Citrix NetScaler certificationExperience on managing large scale DDI implementation and network environmentIn-depth knowledge of IPv4, IPv6, DNS/DHCP, IP Address ManagementGood hands-on experience on installation and configuration of network (switches, routers) and security devices (firewalls) and network services (like NTP, RADIUS etc.)Basic Knowledge on any Scripting language like PowerShell, Python, Pearl etc

Role & responsibilities Maintain equipment based on SOP's and ensure immediate escalation to competent authority in order to ensure uptime. Technical Operational Role: Maintain Standard (OEMs Fortigate, Checkpoint, Cisco) based on SOPs and ensure immediate escalation to competent authority in order to ensure uptime.Technical Consultancy Role : Ability to handle Technical Consultant role for Global large scale projects on the above said OEM Security products and technology. Preferred candidate profile Rich Hands-on experience of implementing of respective solutions OEM such as Fortigate, Checkpoint, Cisco, Juniper Good understanding of various firewalls, VPNs and security devices Experience in syslogs monitoring & analysis.Understanding of Routing Protocols Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in designing POA for complex Change/Project. Good knowledge in preparing RFO, RCAs, documentation, Knowledge Bank.BE/ Diploma with required experince in Telecom Fortigate NSE-3 certified, CCSA5-6 plus years of experience in NOC support services( relevant exp atleast 4 years)Perks and benefits

about the role Your mission: Recruitment and Selection: Manage end-to-end recruitment processes, including job postings, candidate screening, interviewing, negotiating offers and releasing the offers. Advise managers on best practices for attracting and retaining top talent, ensuring compliance with employment laws and regulations. HR Consultation: Provide strategic HR guidance and support to managers employees, understanding their unique needs and challenges. Collaborate with key stakeholders to develop customized HR solutions that address business objectives. Employee Relations: Serve as a trusted advisor on employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans. Conduct investigations into employee complaints or grievances, recommending appropriate courses of action. Performance Management: Design and implement performance management programs to drive employee engagement and productivity. Assist clients in setting performance goals, conducting performance evaluations, and providing feedback and coaching to employees. Training and Development: work with PDL team to Identify training needs within t organizations and develop training programs to enhance employee skills and capabilities. HR Policy and Compliance: Develop and review HR policies and procedures to ensure compliance with relevant laws and regulations. Keep abreast of changes in employment legislation and advise clients on implications for their businesses. HR Analytics and Reporting: Utilize HR analytics tools and data to generate insights and recommendations for improving HR processes and practices. Prepare regular reports and presentations for clients, highlighting key HR metrics and trends. HR Connections and Engagement: Develop and implement initiatives to strengthen HR connections and foster employee engagement across departments. Organize HR networking events, forums, and workshops to facilitate knowledge sharing, collaboration, and a sense of community among employees. Focus Group Discussions (FGDs): Plan and conduct focus group discussions with employees to gather feedback, insights, and suggestions on various HR-related matters, such as workplace culture, policies, and benefits. Analyze FGD data to identify trends and areas for improvement, presenting findings and recommendations to HR and senior management. about you Bachelor s degree in human resources, Business Administration, or related field. Masters degree or HR certification is a plus. 3 to 4 years of experience in Recruitment partner, HR consulting or a similar role, with a demonstrated track record of success in delivering HR solutions to clients. Strong knowledge of India Talent market Excellent communication and interpersonal skills, with the ability to build rapport and trust with managers at all levels of the organization. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively. Analytical mindset with proficiency in HR analytics tools and data-driven decision-making. Experience with HRIS (Human Resources Information Systems) and proficiency in Microsoft Office suite department Human Resources Employee Exp Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role Vendor Manager-In partnership with Business Units, Sourcing and the Partnership Office, establish and contribute to Vendor Governance. Typical contributions include costs incurred from this vendor, product and customer evolution, performance reviews, certifications. A set of procedures, templates and checklists to ensure that approach to vendor management is structured, objective, measurable and re-usable. This facilitates best practices from initial vendor selection through governance, performance evaluation and continuous improvement. It covers: - vendor assessment during the RFP stage - Service Descriptions and SLAs - Operational Interlocks, Escalation matrices and procedures - Performance Reporting and Root Cause Analyses Constant liaison with operational teams to ensure that: - issues are addressed in a timely manner, - trends are identified - product evolution and developments are shared - training and certification issues are addressed Host vendor performance reviews: - compare vendor performance with commitments - represent OBS s interests in vendor s service improvement initiatives - review costs including performance rebates/penalties about you Negotiation skills (at senior management level), business acumen, presentation/communication skills. Basic understanding of Orange Business cost structures, use of product codes, budget allocation. Ability to produce clear, structured business documentation (e.g. Service Description). Analytical skills. Project Management techniques. Proficient with a Service Management methodology (preferably ITIL). First degree in business, technology or science. Fluent in English; a command of French is an advantage ITIL certification is an advantage Project Management certification is an advantage

Linux Administration: Manage, configure, and troubleshoot Linux server (RedHat, Ubuntu, CentOS, etc.) both on-premises and in the cloud. Perform system updates, patches, and regular maintenance for optimal performance and security. Implement automation scripts (Bash, Python, etc.) for system management and deployments. AWS Infrastructure Management: manage AWS infrastructure and services (EC2, S3, RDS, VPC, IAM, etc.). Optimize cloud costs, monitor performance, and ensure high availability of AWS resources. Implement security best practices in AWS environments (encryption, IAM policies, VPC security). Appliance Management: Configure, monitor, and troubleshoot Linux based physical and virtual appliances. Collaborate with network teams to ensure smooth connectivity and security across the network infrastructure. Automation: Developing and maintaining automation scripts and tools to optimize and streamline operations. You will be responsible for automating processes related to IT infrastructure management, deployment, and monitoring. This includes developing scripts, templates, and tools to automate manual processes and ensure consistency. Application Management: Managing the deployment and maintenance of applications on the Linux servers. This includes monitoring application performance, optimizing resource utilization, and troubleshooting issues related to the application.Backup and Recovery: Developing and implementing backup and recovery procedures to ensure business continuity in case of disaster or system failure.Collaborate with stakeholders: You will collaborate with stakeholders from across the organization to ensure that the IT environment is meeting their needs. This may involve working with customer teams to understand their requirements, providing recommendations on Linux and open-source solutions, and ensuring that any changes to the IT infrastructure environment are communicated effectively.Stay up to date with industry trends: You will stay up to date with the latest trends and developments in cloud technology, ensuring that the organization is leveraging the latest advancements to improve its cloud infrastructure.Preferred candidate profile: This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and a get-the-job done attitude. Ideally you should have 3-5 years relevant experience in large scale deployment of Linux and open source infrastructure, having minimum 8 years of industry experience. You should be ready to work in customer time zone and during off business hours to carryout changes.BE/B.Tech/MCA/B.Sc. (IT/Computer Science)Linux certification, AWS, ITIL certification AWS Certified SysOps Administrator Associate, Red Hat Certified Engineer (RHCE)Experience on managing large scale environment running on server virtualization.Experience in managing Linux Server, KVM/VMware, open source etc.In-depth knowledge of LDAP, DNS/DHCP/NTP/SFTP, Web server, database server etc.Experience on middleware e.g. Apache, Tomcat etc.Solid understanding of standard client-server, Networking, and Internet conceptsProven experience on virtualization and virtual desktop infrastructure (VDI)Working experience in cloud environment (AWS, Azure, GCP) Strong scripting knowledge for systems automation (shell/python/Perl etc.)Strong knowledge and experience on server rack/blade servers, HCI (Cisco UCS, VxRail, Nutanix etc.)Experience working with some or all technologies below:RedHat / SuSE KVM/VMwareOpenStack/CloudStackPuppet / Chef / Ansible Bash/perl/python scripts Core Infrastructure services and functions (LDAP, TCP/IP, DNS, DHCP, PKI, LDAP, etc.) P1Log management solutions such as LogRhythmUtilize cloud platforms for device management, storage, and analytics, and implement data pipelines for real-time and batch processing with tools like Kafka, Spark, and Flink. Please share your resume along with basic details on jyotsna.bisht@orange.com

Role & responsibilities Responsible for designing, documenting (HLD, LLD) network designs for key transformation projects. Guide partner/project members during implementation phase of approved solution designs Implement the network configurations as per design. Drive transformation projects in Network tower. Work closely with BAU teams and Project Managers to ensure deliverables are identified and actions completed. Manage technical changes throughout the project phase Work on change management to transition the projects to BAU teams. Manage external/internal stakeholders during project phase and BAU transition. Jointly work with technology teams to drive continuous improvement and productivity benefits. Responsible for working with multiple vendors, and mixed delivery models. Build and justify business cases that pertain to Network projects within the India business. Profile on L3 lead network engineer part of implementation, supporting BAU and interface with project team for project transformation/tech refresh.. Engineer working hours is 9 AM to 6 PM 8X5 support unless otherwise critical migration or implementation support on weekends.Strong Knowledge on DNA/SDA and SDWAN.... Good knowledge on WIRELESS profile or Security (Cisco ASA/Firepower).Preferred candidate profile 8-10 years' experience in designing, managing and deploying large scale network transformation solutions. CCNA/CCNP/CCIE in Routing/Switching or Data Center. Optional : Security & Wireless. Understanding and Hands on experience of LAN/WAN, Wireless and Firewall technologies. Knowledge on Cisco WLC and Cisco ISE. Engineer in Electronics/ Any degree CCNA, CCNP, CCIE certification- Mandatory Certified ITILv3 Foundation PreferredPerks and benefits

We are searching for a talented and passionate Subject Matter Expert having expertise on datacenter & cloud network and security technologies to join our Service Delivery, which is responsible for remotely managing, securing and supporting Cloud & IT infrastructure for our customers around the world.Your will provide design, engineering, configuration, administration, maintenance and support of network and security infrastructure deployed in the customer environment which include physical or virtual routers, switches, firewalls, load balancers etc. You will be required to handle multiple assignments concurrently, leveraging experience skills in handling complex environments and coordinating task among teams. You will be required to work in 24x7 shift rotations to ensure service availability to our customers.Job Responsibilities:Manage network, load balancers, firewalls in the customer environmentManage operational maintenance, security, and availability of infrastructurePerform analysis and diagnosis of complex issues, troubleshoot and resolve to restore servicesPerform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disastersPerform Root Cause Analysis (RCA) as part of problem managementAssist in analyzing historical usage for tracking and trendingIdentify performance bottlenecks and suggest for the improvementsImplement a capacity improvement planDevelop and maintain the Technical Disaster Recovery Plan. Provide technical support during a disaster. Execute Technical Disaster Recovery plan during DR and DR drill.Remediate security vulnerabilities identified by IT Security teamPrepare and manage HLD & LLD, process and technical documentation This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and a get-the-job-done attitude. Ideally, you should have 5-8 years of relevant experience in large-scale deployment having a minimum 10 years of industry experience. You should be ready to work in customer time zone and during off-business hours to carry out changes.Qualifications & Work Experience:BE/B.Tech/MCA/ B.Sc. (IT/Computer Science)CCIE ( R&S / datacenter / security) , firewall certificationInfoblox / BlueCat certification, F5/Citrix NetScaler certification, Palo Alto/Checkpoint certificationExperience on designing, implementing and managing large scale DC environmentIn-depth knowledge of IPv4, IPv6 , DNS/DHCP, IP Address ManagementExperience in managing LAN/WAN/WLANExperience in managing load balancers (F5, NetScalar), IPAM (Infoblox), internet gatewaysGood hands-on experience on installation and configuration of network (switches, routers) and security devices (firewalls) and network services (like NTP, RADIUS/TACACS/AAA etc.)Good experience in managing/integrating cloud networking ( Azure/AWS/GCP), having hand-on experience on configuration of cloud network and security configurationsBasic Knowledge on any Scripting language like PowerShell, Python, etc.Should have knowledge of ITIL processes. Experience working in ITIL tools like Service Now etc.Experience working with some or all technologies below:Cisco Nexus / ACIDell /HPE/Huawei network switchesPalo Alto/ Fortigate / Checkpoint firewallsInfoblox /BlueCatF5 / Citrix NetScaler / A10 /AVICisco switches / routersAzure/AWS/GCPSkill Set:Excellent communication skillsAbility to handle multiple projects simultaneouslyKnowledge of information security standards and complianceKnowledge of vulnerability remediationAbility to lead troubleshooting for issues both known and unknown across domainProven ability to provide technical recommendations to solve short- and long-term issuesProven ability to create technical design documentation using MS VisioStrong analytical skills for solving technical issues, isolation of application / network performance / server / storage issuesUnderstanding and experience in working within an ITIL framework operational environment.

about the role We are looking for Senior Integration tealder to lead overall IT technical solution with Service Now. The main responsibility of the Senior Integration leader is : Identify key business objectives and provide solution recommendations while performing business proves and management consulting analysis. Strong hands-on experience with ServiceNow Integration Hub, REST/SOAP APIs, Web Services, and custom API development. Expertise in scripting languages such as JavaScript (specific to ServiceNow) and Python (if needed for external scripting). Proficient in data mapping, data transformation, and leveraging tools like Import Sets and Transform Maps. Knowledge of ETL processes and data migration strategies. Manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets. Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks. Ensure project consultants are delivering to configuration, development, and methodology standards. Identify potential sales opportunities for the sales team. Support the Sales team in gathering requirements to develop a solution fit with a strong value proposition. Ensure delivery processes are efficient and cost effective. about you 9+ years experience in business analysis with minimum 5 years experience in ServiceNow implementation specially focusing on customer migration to CSM module.Good level of practiced technical knowledge.Completion of at least one of the following: Certified System Administrator, Certified Implementation Specialist CSM, Certified Implementation Specialist - Software Asset ManagementAgile methodology or SAFe is must (Scrum implementation) ServiceNow ITSM & CSM certification required & ITIL certification prefarable.Telecom background with interaction of customer over self-service portal. Strong troubleshooting skills on ServiceNow platform and capability to propose new solutions to business problem. Ability to build up good intimacy and partnership with the business department Chief Technology Info Office Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings. The mission of Senior Business Analyst is to:- Requirement Elicitation and Analysis:o Collaborate with stakeholders to gather and analyze business requirementso Elicit, document, and analyze business requirements, processes, and workflows.o Translate business requirements into clear and concise functional specifications for technical teams.- ServiceNow Configuration and Customization:o Utilize your knowledge in ServiceNow to suggest configuration and customization of the platform to meet the business requirements.o Coordinate with Business stakeholders and ServiceNow dev team to deliver solutions for incident management, change management, service request fulfillment, and other IT service management processes.- Co-manage the backlog with the Product Ownero Breakown epic into detailed features and user storieso Document and prioritize backlog- Solution Design:o Collaborate with System Architect to design solutions that meet business needs.o Propose innovative and practical solutions to address business challenges.o Ensure that proposed solutions align with the organizations strategic goals and technological capabilities.- Stakeholder Communication:o Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and issues.o Manage stakeholder expectations and ensure alignment between business requirements and ServiceNow solutions.o Communicate complex technical concepts to non-technical stakeholders.o Present findings, recommendations, and project updates to various audiences.- Documentation:o Create detailed documentation including business requirements, process flows, use cases, and user stories.o Maintain accurate and up-to-date project documentation throughout the project lifecycle.- Testing:o Participate in system testing, user acceptance testing, and validation of implemented solutions.o Ensure that delivered solutions meet the specified requirements and are of high quality.- Process Improvement & Support:o Identify areas for process optimization and efficiency enhancement.o Recommend process improvements and assist in their implementation.o Support Business on bug and anomalies fixing about you 9+ years experience in business analysis with minimum 5 years experience in ServiceNow implementation specially focusing on customer migration to CSM module.Good level of practiced technical knowledge.Completion of at least one of the following: Certified System Administrator, Certified Implementation Specialist CSM, Certified Implementation Specialist - Software Asset ManagementAgile methodology or SAFe is must (Scrum implementation) ServiceNow ITSM & CSM certification required & ITIL certification prefarable.Telecom background with interaction of customer over self-service portal. Strong troubleshooting skills on ServiceNow platform and capability to propose new solutions to business problem. Ability to build up good intimacy and partnership with the business department Chief Technology Info Office Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

The project manager leads the team through the project life cycle by establishing a plan that maximises value to the stakeholders, ensuring the execution of that plan and tracking the teams performance against it. The project manager ensures that the project is optimised to prioritise value within balanced constraints and manages expectations through changing environments.Primary Responsibilities: Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and that reasonable commitments are made. Develop and maintain detailed project plans, schedules, and milestones to track progress, adapting plans as required. Organise project tasks and allocate resources, ensuring that projects are delivered on-time, within scope, and budget. Implement and maintain the project governance structure, ensuring alignment with organisational policies and standards. Manage changes to the project scope, schedule, and costs using appropriate change control processes and tools. Collect, analyse, and utilise project data to inform decision-making and drive project performance. Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives. Implement and monitor quality assurance processes, ensuring project deliverables meet the required quality standards. Identify, manage, and mitigate project risks and resolve issues, maintaining a risk register and issue log. Engage, manage, and communicate effectively with customers and other stakeholders, managing their expectations throughout the project lifecycle. Identify, track, and realise project benefits, ensuring alignment with organisational strategy and customer expectations. Manage project handover, ensuring a smooth transition to operations, including training and support documentation.Preferred candidate profile Strong knowledge of project management methodologies, tools, and techniques. Excellent organisational and time management skills, with the ability to manage multiple tasks concurrently. Proficiency in using project management software and tools, such as Microsoft Project or similar. Solid understanding of budgeting, financial reporting, and resource allocation. Strong problem-solving and decision-making skills. Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely. Ability to work effectively with cross-functional teams, fostering collaboration and teamwork. Strong leadership skills, with the ability to inspire and motivate team members.Education, Qualifications and Certifications Bachelor's degree in a related field, such as business, management or engineering. Professional Project Management and Agile certification (e.g. PMP, PMI-ACP, Scrum Master) 4 years+ experience working as a project manager Demonstrable experience in managing projects from initiation to completion. Language skills Fluent English required, both spoken and written

about the role Ensure the Software Qualification and Automation activities by holding the commitments in terms of quality, costs and deadlines with defined Agile/DevSecOps processes, technical documentation and proposals of innovative ideas. Develop, and maintain an innovative test automation system for the organization. Test Management and reporting - Create , Execute , Review and manage manual automation test cases in JIRA or relative tool. Implement functional / integration / regression test plan with respective project teams and communication of results with formal qualification reports with project stakeholders. Prepare and update testing documents using version control tools ( Feature documentation , User Manuals , Root Cause Analysis ) Provide support during User Acceptance Tests (UAT) and Production deployments Analyse quality of service and suggest improvements Ensure that the project is always well organized on the documentation tool with respect to Quality Audits. about you Good skills on Selenium, Cucumber, TestNG, Robot Automation test framework Working knowledge skills on Cypress Good skills on API Automation - Karate/Rest-Assured Good Test Development experience with Java, Javascript and Python Good understanding on STLC. Good hold on Test and Defect Management tools like Jira-Xray Good knowledge on documentation management tool like Confluence Good knowledge on Web Services, XML , SOAP UI Good User journey and storyboards knowledge. Good Reporting and Communication skills Domestic devices knowledge ( PC/Mac, Tablets, mobile phone, Game player) Good to have: Knowledge experience on Database testing - SQL, NoSQL, MongoDB Good to have: Understanding of DevOps - CI/CD, Docker, Git. Good to have: Knowledge on Linux and shell scripting Good to have: Working experience on Appium Tool. department Hosted Staff- Innovation India

about the role Prepare projects: participate in the upstream phase of the project, participate in the validation integration strategy, and identify the risks. Strategize and design: evaluate and design the upcoming deliverables and strategize the plan and help DevOps engineers in technical as well as design requirements. Implement (install, develop, automate, document) these new delivery environment and tune existing deliverables and industrialize the components Assist the Dev (development) Ops (Operations) teams in the implementation and appropriation of the proposed tools and methods. about you Strong knowledge of the Linux and DevOps, CI/CD Strong working experience of Private Public Cloud Strong Knowledge of integration techniques (System network configuration) and scripting (Shell/Perl/Python) Automation and configuration management tools : Ansible, Terraform and Gitlab CI Good command on containerization using Docker and Kubernetes Good to have working experience on GCP/AWS Optional : Knowledge BigQuery and Vertex AI would be a plus Optional : GCP certification department Hosted Staff- Innovation India .