about the role CONTEXT OF THE SERVICE / PROJECT: Within OBS, CSD Skill center organization defind the technical roadmap and strtegy for the OCB followed by need of Marketing, Pre-sales, platforms and Engineering team Level 3 support incident management support problem management support Change Management support Product industrialization technology watch (study, documentation) technical roadmap of Backup product release management (validation documentation) training of Engineering products to other teams such as implementation, operations, Pre-Sales, and Solution Marketing Design/ build detailed LLD (LLD1) technical support to architects/ offer experts technical handover of LLD1 to offer experts, operation implementation team Presales support technical support on customized solution quotation and workload estimation of integrating new component Techno watch study of new products/version proof of concept regular information on supplier roadmap and competitor vendor technical relations Knowledge management and Patch management Project design, build integration support (TTM or customer project) Customer design, build and support MAIN MISSION: Technical Roadmap Mgmt. Defining the Technology Roadmap for OCB Defining the Priority and Timelines of Roadmap deliverables Communicate the Roadmap within OCB (ENG, OPS, IMP, Marketing, Architects etc.) Release Management Governance Expert management for the Release Management Follow up meetings with experts on RM activities Release management dashboard Status update to the mgmt. Identification of Lab needs with associated budget External resources budget follow-up with management Vendor Technical Relationship Managing technical relationship between the vendors experts Anticipation Techno Watch and training delivery Managing Product Life Cycle Vulnerability Patch Management Ensuring the configuration of vigilance VMT are up to date Assigning the Vulnerabilities to the Experts and ensuring the progress Manage the validation and communication of vulnerabilities and patch mgmt.. Product Catalog and Communication Ensuring the Product Catalog should be upto date for marketing and pre-sales Ensuring the Technical Updates, News, Roadmap, Release Management, What s New information should be communicate regulary on time Quality Management of RM Ensuring the Quality of the Release Management Deliverables Ensuring the Quality of the Technical Handovers between CSE and Operations teams (Build Run) Technology Governance Process Take into account the need for New Technology or New Product Assess the relevance of introducing new techno or product in OCB portfolio Integrate the need in the RM process SkC Community Animation Managing meetings, exchanges on technical subject with technical experts, Architects Managing Plazza community communication with all stakeholders (ENG, OPS, IMP, Marketing, Architects, and Project Managers etc.) PreSales Support: Qualification of new demands or customer specific solutions. Providing technical support on customized solution, planning, schedule, cost and risk assumptions Think Design: Design and industrialization of solutions and components, design validation and technical support to architects/ offer experts of customer platforms Project Management : Project Kick-off Meeting with the VMware delivery team and the Customer project sponsors and stakeholders to set expectations about the purpose of the engagement, the delivery approach and timelines. Deliver solutions and customer projects on shared cloud platforms offerings Delete Description Type About you Description ID About you Visibility Internal and External Transversal Skills: Strong communication skills (English -> Read + Write + Speak) Good interpersonal skills Should be a team player Technical Skills: Overall knowledges on the following technologies NetBackup NetWorker NetApp Storage commvault backup ITIL / PMP about you Transversal Skills: Strong communication skills (English -> Read + Write + Speak) Good interpersonal skills Should be a team player Technical Skills: Overall knowledges on the following technologies VMWare classical suite (vSphere, vCenter) VMWare SDDC portfolio Hypersclaer cloud technologies (AWS, Azure, GCP) x86 Hardware (Dell, Cisco UCS) ITIL / PMP department Global Delivery Operations .

about the role Should prepare technical requirements for project. Should deliver high quality of code, backend developer. Should participate in application evolution by contributing technical enhancement to the applications. Should provide third level support to production issues from assigned application within defined SLA. Should develop business as well as technical knowledge on the applications. Should participate in project review meetings as and when required. To provide support during UAT. Use defect tracking system and follow resolution of defects. about you Knowledge and Abilities Good written and verbal communication skills, fluent English. Customer centric approach. Problem solving and investigation capabilities. Resolution of production anomalies. Education, Qualifications and Certifications B.E., B.Tech., MCA, M.Sc. (Computer Science) or equivalent. Experience Minimum 5 years experience in software development. Technical Competencies Strong technical skills in Java / J2EE, Oracle (PL/SQL), Web Services(REST), Spring / Struts 2.0, Shell script and Java script Strong expertize in framework used for automation. Good experience on JIRA, Jenkins and Scrum methodologies. Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc). Strong experience in the Spring Spring boot Framework. Software Development Life Cycle following Agile Model. Modify code to resolve existing defects in the production system. Assist in technical, functional planning, analysis, development, and testing activities during the development cycle and provide input to tools, standards, templates, code reviews, and methodology. Strong troubleshooting skills and capability to propose new solutions to business problem. Ability to build up good user ergonomics based on new technologies like Web 2.0, DevOps etc. Work as individual contributor and will be end to end responsible for entire rollout (Jenkins, Ansible). Experience in containerization technologies - Docker, kubernetes. .

Job Purpose: Looking for someone who have good experience on Major Public Cloud (AWS, Azure, GCP. OCI), VMWare Solutions, Private Cloud as solution expert with good experience on managing Pre-sales TDA activities. Key Result Area: Design new solutions and communicate with requestor and stakeholders Work closely to get new solution implemented Accountable to produce the technical documentation like High Level Design and ensure consistency of LLD Accountable for all design aspects and solution implementation Leads the technical governance of the solution and advises on emerging technologies Carries out a regulatory watch. Participates in risk management as part of the project. Coordinates with the Project Manager in advancing the overall project schedule Validates the technical requirements and integration of the customer environment into the solution. Recommends the rules and good practices to follow, informs about the regulations in force, guarantees their dissemination and sharing and alert on their non-compliance. Accountable for the correct operation of the solution with regard to customer requirements. Coordinates the contributions of experts and engineering teams to ensure the overall technical coherence and quality of the project. Acts as technical advisor for cost optimization and identification of required skills. about you Educational Qualifications: BS/MS degree in Computer Science, Engineering or a related subject Any Public Cloud Architect level Certification (Preferred) TOGAF Certification (Preferred) ITIL Certification Relevant Experience: Total 12 to 18 years of experience in Design and Build solution for VMWare or Public Cloud or System Implementation Minimum 6 years experience as Architect for any Cloud Solution, preferred Public Cloud Minimum 2 Year experience to work with Pre-sales team or as Cloud SME Desired skills/knowledge: Proven expertise in defining and implementing architectural frameworks for both public and private cloud environments to meet business objectives Good knowledge on leading initiatives for infrastructure transformation, including migration to cloud-native platforms and modernization of legacy systems Hands on experience to create comprehensive cloud architecture designs, integrating public and private cloud solutions tailored to organizational needs Good hands on experience on implementing robust security frameworks across cloud platforms, ensuring compliance with industry standards Good understanding leveraging containerization technologies like Docker and Kubernetes to design scalable, portable applications Good experiencing on defining DR strategies and implement high-availability and failover solutions across multi-cloud environments Experience with designing architectures adhering to compliance and governance policies, including data residency and access controls Experience on creating and maintaining comprehensive architectural documentation, including best practices and standard operating procedures Hands on experience in assisting the preparation of RFPs, RFIs, and proposals by defining the technical scope, architecture, and approach Able to provide cost estimations for cloud solutions, including infrastructure, licensing, and implementation, ensuring alignment with budget constraints Able to work with sales and Pre-sales teams on cloud offerings, technical capabilities, and value propositions to improve client engagement strategies Able to provide thought leadership and guidance to clients on cloud adoption strategies and roadmaps during pre-sales discussions. Able to participate in bid review processes to ensure the technical accuracy and feasibility of proposals

Key Responsibilities Lead the collection, cleaning, and analysis of large datasets from multiple sources. Develop and maintain advanced dashboards and reports to visualize complex data insights. Perform in-depth data validation and ensure the highest level of data integrity. Collaborate with senior management and cross-functional teams to understand business needs and provide strategic data-driven insights. Identify and interpret trends and patterns in data to inform business strategies and decision-making. Drive the development and implementation of data collection systems and other strategies that optimize statistical efficiency and data quality. Conduct advanced ad-hoc analysis and present findings to key stakeholders. Mentor and guide junior data analysts, fostering a culture of continuous learning and improvement when needed. Must be able to work and deliver commitments independently. about you Knowledge and Skills Required Expertise in data analysis tools such as SQL, Excel, and advanced data visualization tools ( preferable Power BI , Qlik would be added advantage). Proficiency in statistical software (e.g., R, Python, Data IKU) and experience with machine learning techniques. Proficiency in working with ELK stack for data management Experience in developing and managing cubes for multidimensional data analysis Strong analytical and problem-solving skills with the ability to interpret complex data sets. Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders. Must have experience working with Agile development methodologies. Lead projects and working independently . Attention to detail and a commitment to data accuracy and quality. Requirements Bachelor's or master s degree in data science, Statistics, Mathematics, Computer Science, or a related field. 5+ years of experience in data analysis or a related role. Knowledge of cloud platforms, such as Azure, Knowledge of big data tools and technologies (e.g., Hadoop, Spark) is advantageous. Knowledge of On Prem Power BI is advantageous. Demonstrated ability to lead data projects and work collaboratively with cross-functional teams.

knowledge and abilities Deep understanding of project management and openness towards technologies. Teamwork, or how to make team working together (code reviews, continuous integration, agile methodologies, mentoring ) Very good experience in SDLC Methodologies, Agile, DevOps and SAFE Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence Very good communication (written, verbal and presentation) and interpersonal skills Versed in French language and able to interact with the stakeholders in French on complex technical subjects. Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results Provide expertise on building Cloud native / mobile applications Strong exposure to devops implementation. Understanding of DevOps principles, tools and the intersection with cloud architecture Vendor management skills is a plus. Understanding of Big Data, IoT, Blockchains and other emergent technologies would be a plus. Understanding of Mobile Payments Ecosystem would be a plus education, qualifications, and certifications B.E., B.Tech., MCA, M.Sc. (Computer Science) or equivalent Experience 3+ years of project management experience, including tracking and planning projects Good experience on gathering requirements from the client / business and documentation Good experience on full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle master the Agile methodology and good understanding of SAFe. job skills and certifications Dynamic, possessing excellent interpersonal skills Master the Agile methodology and good understanding of SAFe. Scrum master and Scaled Agilist certification will be a plus Behavioral skills skill target proficiency level expected

about the role To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target Ensure successful program management through coordinated management of a portfolio of projects / activities Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place. Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director) Provide customer with informed industry benchmarks e.g. Gartner, Telemark; propose service enhancements which continually position Orange Business Services as best in class Proactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needs Help customer upscale existing contracts; help visualize the enhanced value and assist AGM / ECT build the business case / sales presentations Develop innovative proposals e.g. new platforms to maximize the customer business strategy Present monthly high level dashboard of all operations to Customer Operations Director; highlight trends and value generation opportunities Win trusted status as the extended member of customer s service team Prepare, monitor and advise on Customer Performance Scorecard Identify and create Additional Customer Value Continually review efficiency of Orange Business Services processes to ensure delivery of world-class innovative solutions Optimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirements Contribute thought leadership to Orange Business Services Centre of Excellence of customer / industry requirements to ensure Orange Business Services leads the market Change Management Manage in / out of scope requests and agreeing any change / release management (CM) Financial Management Financial management of the Services PL Peer review monthly customer billing; ensure bill accuracy Accountable for resolution of billing issues and assist AGM in escalated case Ensure billing remains consistent with contract and client expectations no surprises about you Customer Service and Service Management Experience 6 to 9 years of experience with at least 3-4 yrs of work experience in customer-facing organizations within the telecom or IT industry Virtual team management experience Good level of practiced technical knowledge of Networks, Voice, Security etc with market understanding Language Skills: English (if not mother tongue, fluent written and verbal), local language Bachelor of Engineering/Diploma in Information Tech will be preferred Technical Skills: good knowledge of Network, IT Services, Security (Palo Alto - Nextgen), Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP Soft Skills: good communication, negotiation, presentation, organization skills Is fully empowered to coordinator of all entities involved in technical performance of our solutions Can work independently, shows initiative and proactivity Can work well under pressure and can handle escalations calmly and competently. Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification. department Global Delivery Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

about the role Job Purpose:Customer dedicated senior leader having overall accountability responsibility for quality of service, customer satisfaction, service level management, service improvements enhancements for all implemented Orange insourced and outsourced services on a major multi-national customer. To position service management product offering in response to Customer needs.Key Tasks and Responsibilities: To have overall accountability for the quality of any insourced or outsourced services provided to multi-national customer measured against service level agreements To ensure full compliance to customized / outsourced Service Management product definition To be the customer s primary senior point of contact within Orange Business Services, for all escalated service operational related issues To lead management of customer service improvement plans in order to increase customer satisfaction. To ensure adequate and timely reports which include measurements against customer SLA s on quality, change and performance of the services provided to the customer. Overall ownership of maintaining customer information is current in the relevant databases and repositories. To lead regular customer service review meetings at corporate executive levels both with the customer internal within Orange Implement and lead a vendor management structure for outsourced Services for assigned customer To assist in additional service management contract negotiation in parallel with Account Director customer team where applicable. To assist in Service Management RFP solutions and provide pre-sales presentations to customer when required To maintain adequate knowledge of Orange products and services. Interface with the customer at senior management level on a regular basis and conduct periodic executive service reviews. To validate and maintain customer service level agreements for assisgned customer where required. To assist SM management team in developing service management revenue opportunities on new business. To lead the post sales extended customer Service team both local and remote Management of service management staff within sub region who are assigned to customer To drive improvement plan to mitigate Orange financial impacts due to SLA failure or Major Customer Service disruption Job Contacts: Internal Service Desks, Sales Marketing, Project Management, Field Services, Global Services, HR Local, Regional, Global teams as required.External Customer, Partners Vendors (Management Levels).Job Dimensions: Incumbent must have in depth knowledge of Orange products and services. Incumbent must be capable of providing consultancy services to account team leads and customer at Management level. Incumbent must be proactive and provide seasoned advice for both short and long term implications on Service Operations related issues. Incumbent must be able to perform high level presentations both internally externally Candidate Profile: Possess a confident and professional image to successfully interface with all aspects of the business. Ability to communicate clearly and effectively both one-on-one and to groups in a variety of business situations. Strong management skills in accumulation, preparation, interpretation and dissemination of customer technical information and the applicability of all related products services to address requirements. Experience in developing and recommending customer services solutions outside of normal product sets and assessing ability to deliver and cost implications. Management Leadership experience of both local remote diverse team members within service management about you Skills / Qualifications: Degree level or equivalent (Business or Science Degree) Service Management Certification (ITIL) Project Management Certification desired Customer Service and Project Program Management Experience 10-15 years of work experience in customer-facing organization within the Communications / IT services industry Vendor management Consultancy experience Budget management and cost controlling experience desired Leadership and virtual team management experience High level of practiced technical knowledge Very strong communication, negotiation, presentation, organisational skills department Global Delivery Operations Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.