Job Description

Role & responsibilities JOB DESCRIPTION: Responsibilities include but are not limited to: Sales order & Claims creation Maintenance of customer portal Customer query handling related to TAT or amendments to orders Disputes / Issue resolution and RCA MIS reporting as needed The ideal candidate will display the following attributes: Responsible for & Understands Order Management Process A very high level of Customer Orientation Should have Analytical skills. Order management Prior Order Booking experience in Oracle Ability to work fact-based with high agility, accuracy and attention to detail Ability to determine and resolve root cause issues An understanding of business processes and controls High energy / drive for results Priority setting / time management Ability to plan and work in an organized way. Able to follow processes and provide Best in Class service and support Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly Ability to manage routine to moderately complex problems or disputes Ability to work as an individual but also with other team members with minimum supervision once training is completed Good working knowledge in MS Office applications: Word, Excel, & PPT Good interpersonal and communication skills both written and oral Perks and benefits As per norms Interested candidates can apply. Regards, HR Manager