Job Description

Hiring for US based MNC, pls Apply if following Job Description suits your aspirations Order Management Specialist is responsible for overseeing and managing the end-to-end process of order fulfillment, ensuring that customer orders are processed accurately and efficiently. They work closely with sales teams, inventory management, shipping, and customer service departments to ensure smooth order operations and excellent customer experience. Process incoming orders from customers and ensure they are accurately entered into the order management system. Verify customer information, pricing, inventory availability, and payment details to ensure accurate order fulfillment. Coordinate with the sales team to ensure timely and accurate processing of sales orders. Monitor and track orders from initiation through to delivery, ensuring timely dispatch and receipt by customers. Communicate with internal teams to resolve any issues or delays in order fulfillment. Provide updates to customers on the status of their orders, including shipping times and expected delivery dates. Work closely with the inventory management team to ensure product availability and stock levels align with customer demand. Monitor and update inventory levels in the order management system to avoid discrepancies between actual stock and order information. Address customer inquiries related to order status, product availability, shipping, returns, or order discrepancies. Resolve customer complaints and issues in a professional and timely manner to ensure customer satisfaction. Handle order adjustments, cancellations, and returns according to company policies. Maintain accurate and detailed records of all customer orders, including order status, shipment details, and payment information. Generate and distribute reports on order status, inventory levels, and other related metrics. Assist in analyzing order trends and providing feedback to relevant departments for process improvements. Collaborate with various departments such as sales, finance, shipping, and customer service to ensure smooth order processing. Work closely with the finance team to resolve any payment or billing issues and ensure timely invoicing. Communicate with the shipping team to ensure that orders are shipped accurately and on time. Ensure the order management system is up to date with accurate order data, customer information, and inventory levels. Troubleshoot and resolve any issues related to the order management system. Identify opportunities to streamline order management processes and recommend improvements to enhance efficiency and customer satisfaction. Support the implementation of new technologies or systems to improve the order management process.