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Posted:3 weeks ago| Platform: 
Work from Office
Full Time
Play a key role in monitoring & managing brand’s online presence, handling customer grievances across social media platforms by contributing to a positive brand perception Track, log, categorize customer complaints, queries & feedback in real-time Required Candidate profile 1-3 yrs of exp in ORM, customer service/ social media monitoring Familiarity with social listening tools Strong written & verbal English comm skills Ability to remain calm in high-pressure situations Perks and benefits Health Insurance+bonus
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