Job Description

Designation: Patient Calling Executive Department: Revenue Cycle Patient Calling Reporting To: Team Lead – Patient Calling Location: Pune, Work from Office Job Type: Full Time, Permanent Shift: US Shift / India Night Shift Role Overview: The role of a Patient Calling Executive typically involves several key responsibilities aimed at managing and optimizing the financial aspect of patient interactions within a healthcare organization. Job Responsibilities: Taking inbound patient calls and help them in making payments for their medical bill and resolve other billing queries. Job Requirements: Minimum 2 years’ patient calling experience Knowledge of basic revenue cycle management processes Maintains confidentiality; understands HIPAA regulations. Attention to detailing, logical thinking and problem-solving skills Proficiency in using billing software, patient management systems, and Microsoft Office Suite (Word, Excel, Outlook). Excellent communication skills, both verbal and written, with the ability to explain complex financial information clearly and concisely. Ability to work independently, prioritize tasks, and handle multiple responsibilities in a fast-paced environment. Commitment to delivering exceptional customer service and maintaining patient satisfaction. Education & Certification Requirements Undergraduate, Graduate and/or Postgraduate degree