Patient Calling Specialist

Job Description

Title: Patient Caller – Collections/Resolution About the Role: We are seeking a highly motivated and experienced Patient Calling Specialist to join our US Healthcare Revenue Cycle Management team. In this role, the agent will be responsible for post-billing communication with patients to collect outstanding balances and resolve aged accounts receivable (AR) issues related to insurance coverage concerns . Key Responsibilities: Make outbound calls to patients to discuss outstanding invoices and secure timely payments. Educate patients on their billing statements, insurance coverage, and payment options. Investigate and resolve accounts that are delayed due to coverage issues (e.g., coordination of benefits, eligibility denials). Collaborate with internal teams (billing, coding, AR follow-up) to ensure accurate resolution of patient accounts. Document all interactions and follow-up actions in the patient management system. Maintain HIPAA compliance and handle all patient data with strict confidentiality. Required Skills & Qualifications: 2 to 5 years of experience in US Healthcare RCM , specifically in patient collections and AR follow-up . Strong understanding of insurance terminology and common coverage-related denials. Excellent communication and negotiation skills with a patient-centric approach. Experience with EMR/EHR and billing systems (e.g., Epic, Athena, NextGen, etc.) is a plus. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and problem-solving skills. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Food provided Schedule: Night shift US shift Experience: Patient service: 1 year (Preferred) Location: Chandigarh, Chandigarh (Preferred) Work Location: In person