Job Description

We are seeking a compassionate and organized Patient Care Coordinator to join our dynamic team at Manipal Hospitals. The ideal candidate will be responsible for facilitating patient care processes, ensuring seamless communication between patients, families, and healthcare providers. This role is crucial in enhancing the patient experience and ensuring that patients receive the care they need in a timely and efficient manner. Roles and Responsibilities Roles and Responsibilities: 1. Patient Liaison : Serve as the primary point of contact for patients, guiding them through their healthcare journey at Manipal Hospitals. 2. Appointment Scheduling: Coordinate patient appointments, ensuring efficient use of healthcare professionals’ time and minimizing wait times for patients. 3. Healthcare Navigation: Assist patients in navigating the healthcare system, providing information on services, insurance options, and referrals to specialists when necessary. 4. Patient Education: Educate patients and their families about treatment options, procedures, and aftercare instructions, ensuring understanding and compliance. 5. **Data Management**: Maintain accurate and up-to-date patient records in the hospital’s information system, ensuring confidentiality and compliance with regulatory standards. 6. **Communication**: Facilitate clear communication between patients, healthcare providers, and administrative staff, addressing any concerns or questions promptly. 7. **Billing and Insurance Assistance**: Help patients understand their bills, insurance coverage, and payment options, including financial assistance programs available at Manipal Hospitals. 8. **Quality Improvement**: Collaborate with healthcare teams to identify opportunities for improving patient care and satisfaction, participating in quality assurance initiatives. 9. **Follow-Up Care**: Monitor patient follow-up schedules, ensuring that patients attend necessary appointments and receive appropriate ongoing care. 10. **Conflict Resolution**: Address and resolve patient complaints and concerns in a professional and empathetic manner, escalating issues to management when necessary. 11. **Team Collaboration**: Work closely with nurses, physicians, and other healthcare personnel to ensure cohesive patient care and effective team dynamics. 12. **Training and Mentorship**: Support the onboarding and training of new staff members in patient care protocols and hospital procedures. 13. **Community Outreach**: Participate in community health initiatives and outreach programs to promote health awareness and services offered by Manipal Hospitals. By fulfilling these roles and responsibilities, a Patient Care Coordinator at Manipal Hospitals contributes to a positive patient experience and the overall effectiveness of the healthcare team.