Job Description

The role includes: Ensure quality individualized service to patients and address all patient concerns in appropriate time frame. Effectively handle end-to-end Facility Management and oversee Front End activity at the Centres in the Zone to help achieve business objectives & quality patient experience throughout Ensure cost optimization and central support for overall activity at the Centres in the Zone Ensure all Centre operations staff is adequate & all stations are manned during operational hours Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis Prepare and present monthly reports, analyse data & generate actionable insights to improve NPS Co-ordinate with Centre staff to develop & implement operational strategies & procedures Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed Adhere to grooming standards and ensure same is followed by all Centre operations staff Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS If interested in the mentioned, mail your latest CV at sakshi.pawar@indiraivf.com or connect on 9001381542