JOB DESCRIPTION Technical Sales Support Skill Set Required :- People's Person, Time Oriented, Great Verbal & Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Handle Customers Relations & Complaints, Crisis Management, Administrative Skills, Attention to Detail, Voice Inbound & Outbound Process, Email Inbound and Outbound Process and Chat Inbound Process Department :- Technical Sales Support Timings :- Shift wise ( Morning & Afternoon Shifts ) Provide Pre-sales technical assistance, services and products education. Work on sales support services and provide technical and commercial back up as required. Support marketing activities by attending trade shows, conferences and other marketing events. Generate and process new sales leads, inquiries and purchase orders as necessary. Answer E-mails, Phone calls and chats from customers and deals with queries as they arise. Follows up with customer to make sure that they are satisfied with a particular product or service. Exerts attention to detail, as customers may have the same problems; reports the problems as necessary. Deal with any customer complaints and resolves the issue as necessary Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management. Solicit cross-selling and up-selling opportunities within the customer care experience. Take the extra mile to engage the customer

Draft, edit, revise and update as necessary all documents associated with the Quality System, Quality Manual and SQF Serve as the Management Representative for the Quality System and Alternate SQF Practitioner Ensure that processes needed for the Quality System are established, implemented and maintained. Maintain and report on the performance of the Quality System and any need for improvement. Ensure the promotion of awareness of customer requirements throughout the organization. Administration of Calibration program. Administration of Corrective Action Request system and Customer Complaints. Control of quality related documents and records as defined in sections 4.2.3 and 4.2.4 of the Quality Manual and the quality procedures. Keeps Management fully apprised of significant occurrences and trends that impact the quality of product or manufacturing operations. Anticipates current and future issues and develops plans and actions to minimize the negative impact. Manage quality details(rejections/reworks) transactions in ERP system. Continuously improve customer satisfaction.

Sourcing Executive Should be Familiar with Process of Electronics Products Manufacturing and must have hands on experience in Electronics components (Transistors, Capacitors, Semiconductors, Cable, connector, IC, register etc.). Identify and prioritize imported materials local substitutes using local / non local vendors. Reduce lead time and transit time by negotiating and arriving suitable terms with vendors Develop best practices for Material Planning /Vendor Management and alternate sources for Electronic component procurement Responsible for Bill Of Material verification, quote collection from vendors, quote comparison and prepare quotes to customers as per defined Commercial / Technical guidelines, vendor developing and buying materials and components in a timely and cost effective way; timely manner while maintaining appropriate quality standards and specifications Suggest alternate parts to customers and provide Technical Support to customers. Experience reading datasheets, drawings, and technical documents. Discuss defective or unacceptable new goods or services with vendors and others to determine the cause of the problem and take corrective and preventive action. Keep tracking Purchase activity and measurements and analyze on a periodic basis in terms of on time delivery, cost quality Maintain Supplier Database and administers vendor performance to evaluate the best suppliers with respect to delivery performance, pricing and quality of materials supplied etc. Responsible/ Resolves delivery problems and complaints, vendor disputes. Maintain records on purchase price information on both open market and contract purchases. Maintain the relationships with existing new vendors Report in daily meetings to keep track of all sourcing activities to Team Leader. Coordinate with accounts Department for payment of Vendors. Fluency in English.