About Us: Were on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us cant build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.Weve been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, were growing fast and excited for new teammates to join us who are the best at what they do. Were passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role: We are seeking a Senior Software Engineer, Full Stack (8-16 years of experience) to work in the AI Connectors team. Notion AI connectors help customers find answers to questions outside of Notion, in applications like Slack and Google Drive. The team is responsible for ingesting data from third-party sources and continuously keeping it in sync to provide relevant information for our customers. We are seeking dynamic, skilled, and experienced engineers who have thrived in fast-paced environments and have a track record of delivering projects frequently. What Youll Achieve: You ll work with a team of engineers and cross-functional partners across product, design, data science, and user research to define a product strategy and drive execution through conception, research, implementation, and maintenance.You ll build and maintain foundational pieces of Notion s building blocks, enabling a wide array of use cases in Notion such as docs, wikis, issue tracking, project management, and more.You ll contribute to the overall performance, reliability, and robustness of the Notion product, ensuring it scales elegantly across many dimensions.You ll partner with engineering leaders to identify and execute against high leverage technical investment that ensure the long-term flexibility and sustainability of our core systems. Skills Youll Need to Bring: Proven track record of execution: You have 4+ years of fullstack engineering experience, including building world-class product experiences alongside a team of engineers. Shipping quality user interfaces: You partner closely with product and deign to craft beautiful user experiences for large audiences, leveraging web technologies like HTML, CSS, JavaScript, and a modern UI framework like React. If youve experienced the technical challenges of rapid growth, thats a plus. Building the team: You enjoy collaborating with both fellow engineers and cross-functional partners. You are a lifelong learner and invest in both your own growth, but also the growth, learning, and development of your teammates. Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think critically about the implications of what youre building and how it will impact real peoples lives. You can navigate ambiguity flawlessly, decompose complex problems into clean solutions, while also balancing the business impact of what you re building. Not ideological about technology: To you, technologies and programming languages are about tradeoffs. You may be opinionated, but youre not ideological and can learn new technologies as you go. Empathetic communication: You communicate nuanced ideas clearly, whether youre explaining technical decisions in writing or brainstorming in real time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed. Nice to Haves: Youre proficient with any part of our technology stack: React, TypeScript, Node.js, and Postgres.You have built or contributed to an internal platform or framework in the past.You have experience driving teams toward shared goals and can balance business priorities with individuals strengths, areas of interest, and career development goals.Youve heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others and understand why were big fans of their work.You have interests outside of technology, such as in art, history, or social sciences.We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you re excited about a role but your past experience doesn t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know.#LI-Onsite

About The Role: As a Billing Support Specialist at Notion, you will support our customers by addressing escalations related to billing and payments, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners. Youll collaborate across teams to deliver top-tier support, enhance operational workflows, and contribute to the product feedback loop. This role offers the opportunity to sharpen both your analytical and communication skills while interacting with a growing client base, including several Fortune 500 companies. As Notion scales, your contributions will be key in optimizing processes and delivering a seamless customer experience. What Youll Achieve: Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack. Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions. Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience. Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems. Maintain and report on KPIs and provide ad hoc reporting as necessary. Develop and update knowledge base documentation to streamline future support requests. Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues. Skills Youll Need to Bring: 2+ years experience in SaaS billing support Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences. Strong organizational skills with the ability to manage multiple priorities in a dynamic environment. Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset. Ability to work independently and collaboratively while adapting to evolving priorities. Nice to Haves: Good knowledge using tools like Stripe and Zendesk. Experience working in a fast-paced start-up environment