Role & responsibilities • Rigorous outbound calling of leads (verified and unverified) • Review prospective student applications for admission and follow-up on all verified leads on day-to-day basis • Research and verify the accuracy of application information (look for anomalies and inform students to key-in correct information) • Follow-up with students to verify any application issues, including discrepancies or missing information • Contact applicant references to verify information included on resumes, letters of recommendations, and applications • Create profiles for each applicant and work collaborative with other counsellors to review make final approvals • Coordinate applicant approval process with various educational departments as needed with support of manager • Meet with and interview prospective students prior to final application decisions (in certain cases like MBA) • Create and maintain admissions policy and guidelines and ensure smooth onboarding on students • Report to manager on daily basis on daily conversions (successful calls connected and applications generated)

Role & responsibilities HR PMS / Learning & Development (L&D) Manager focuses on improving the overall effectiveness and health of an organization by implementing strategies to enhance employee performance, workplace culture, and organizational structures. This role typically bridges HR functions with business strategy, ensuring that the organization is equipped to adapt to changing environments and future challenges.Core Responsibilities:1. Organizational Development Strategy:Develop and implement OD strategies that align with the organization's goals and objectives.Work with leadership to identify areas for improvement in organizational processes, structure, and workforce capabilities.Foster a positive and engaging workplace culture that supports growth and development.2. Change Management:Lead change management initiatives, including planning, communication, and implementation strategies.Support employees through transitions (e.g., organizational restructuring, culture shifts).Train and coach managers and teams on how to manage change effectively.3. Talent Management:Collaborate with HR teams to develop strategies for talent acquisition, development, and retention.Oversee leadership development programs and succession planning.Implement learning and development programs that enhance employee skills and capabilities.4. Performance Management:Design and manage performance management processes to ensure continuous employee feedback and development.Collaborate with managers to set performance goals and provide guidance on employee evaluations.Monitor and enhance employee productivity and engagement.5. Employee Engagement and Culture:Drive initiatives to boost employee morale, engagement, and satisfaction.Conduct employee engagement surveys and develop action plans to address concerns.Cultivate an inclusive and diverse workplace that promotes collaboration and innovation.6. Leadership Development:Design and facilitate leadership development programs aimed at equipping managers with the skills needed to lead teams effectively.Identify high-potential employees for future leadership roles and develop tailored growth plans for them.7. Process Improvement:Assess and refine organizational processes to increase efficiency and effectiveness.Develop metrics and analytics to track the success of OD initiatives and make data-driven decisions.8. Collaboration with Stakeholders:Work closely with business leaders, department heads, and HR teams to align OD initiatives with business needs.Act as a consultant to different departments regarding team dynamics, organizational issues, and employee development.Skills Required:Change Management: Strong experience in planning and executing change management strategies.Leadership and Coaching: Ability to coach and mentor managers and employees at all levels.Analytical Thinking: Ability to use data and assessments to drive OD initiatives and decisions.Communication: Excellent communication skills for influencing and collaborating with stakeholders across the organization.Project Management: Ability to manage OD projects from inception to implementation, ensuring alignment with organizational goals.HR Expertise: Deep understanding of HR functions, including talent management, performance management, and employee development.

Deputy/Asst. Manager: Experience in CRM/SAP/ERP tool would be preferredFamiliarize with marketing automation and customer account management software and resolve tickets raised by executives Advance level in Spreadsheets/MS-Excel/ Keynote delivery and make reports in alignment with MIS/ ERP module and track day-to-day conversionTrack lead generation from organic and third-party sources, develop and roll out campaigns (Email, WhatsApp and Social media management)Sound knowledge in sales funnel, serves as team lead to fuel lead to applications conversionAttend fairs/ events and involve in both school outreach and roadshow activities (willingness to travel and increase diversity)Ensure application target is achieved on weekly basis and push for enrolmentVerification of marksheets/ eligibility criteria as applicableAbility to counsel students in the event of uncertainty and convert to admissionsRaise tickets/ issues (level 2) to Manager or Deputy Director in case of conflict resolution and unable to resolve at level 1Coordinate with finance team in terms of payments made and update records accordinglyRecovery of fees before the commencement of classes through the executive team and assist them in conversionServe as the first level of Subject matter expert with an updated knowledge of Indian education system (good communication skills with ability to convince and counsel, assist in decision making process and guide students with career options and post study avenuesConnect potential students with academicians regarding curriculum, placement, student life related queries.

Receptionist/ Tele Caller (Female preferred)Handle all inbound calls and forward to the right department/ personnel as requested within the domainServe as the first point of contact for all walk-ins and generate raw data repository and hand it to counsellors/ executive for further follow-upMaintain all entry and exit records of footfall happening at admission officeMaintain decorum in the waiting area and bring issues to the notice of immediate senior available in the premises if anyEnsure hospitable environment (pantry management) and keep eye on inventory and coordinate with store in-charge to provide necessary brochures/ collaterals to the guests waiting to meet the authoritiesMaintain queue system (first come first served basis) and avoid conflicts among parents/ students waitingCheck all documents at the first level and keep them in chronological order when students arrive for counsellingMultilingual proficiency is an added advantage with good presentability

Admissions Executive/ Counsellor:Rigorous outbound calling of leads (verified and unverified)Review prospective student applications for admission and follow-up on all verified leads on day-to-day basisResearch and verify the accuracy of application information (look for anomalies and inform students to key-in correct information)Follow-up with students to verify any application issues, including discrepancies or missing informationContact applicant references to verify information included on resumes, letters of recommendations, and applicationsCreate profiles for each applicant and work collaborative with other counsellors to review make final approvalsCoordinate applicant approval process with various educational departments as needed with support of managerMeet with and interview prospective students prior to final application decisions (in certain cases like MBA)Create and maintain admissions policy and guidelines and ensure smooth onboarding on studentsReport to manager on daily basis on daily conversions (successful calls connected and applications generated)