Co-ordinate regularly with Project Architect Department to obtain area certificates, plans and with Leasing team for LOIs signed and then update the weekly legal tracker from time to time. Support the Legal Head in ensuring that the registration of the final agreement document is carried out as per statutory guidelines and verify all the supporting documentsMaintain the custody of all original copies of contracts/ legal documentation concerned with all stakeholders at the Centre (including Leave & License Agreements, Service Agreements, Notices, and Replies etc.)Prepare drafts of various notices to retailers (from prescribed templates) / replies to notices for finalization by the Legal Head.Support the Centers legal team in the legacy litigation cases by maintaining records of dates/appearances etc.Submit/file relevant documents and returns to external stakeholders / regulatory authorities on time, under guidance from the Legal Head.Prepare the regular/monthly MIS reports on renewals, relocations, litigations, etc to be submitted to Corporate – Legal from time to time

* Job Title Sr. Executive Operations (Luxury Concierge) Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Luxury Retail Brands Retailers: Store Managers Outsourced Agencies Facility Managers, Supervisors Local municipal authorities/ government and other regulatory bodies Vendors Security Services Minimum Qualification (i.e education, training etc.) Bachelors in Hospitality Minimum Experience Minimum of 2-4 years of experience in luxury concierge services or related roles, preferably in retail, hospitality, or malls. Special Skills/Attributes (required for performing the job effectively) Strong interpersonal skills and the ability to engage with high-net-worth clients. Excellent organizational skills with attention to detail. Proficient in Microsoft Office, customer service software, and related tools. Ability to work in a fast-paced environment and multitask. A professional, polished appearance and demeanor. Overall Purpose/Objective Of the job This profile will assist in providing exceptional, personalized concierge services to the malls luxury clientele. The role involves interacting with VIP customers, fulfilling their requests, and supporting the Senior Manager in creating a luxury experience that meets the highest standards of service. This position is crucial in ensuring the delivery of efficient, discreet, and bespoke services that align with the malls luxury positioning. Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Concierge Services Delivery: Assist in providing tailored concierge services, including travel bookings, restaurant reservations, and personalized shopping requests for high-net-worth individuals (HNWIs). Client Interaction: Interact with VIP customers to understand and fulfill their needs and preferences, ensuring a personalized, memorable experience. Event Support: Support the organization of luxury events, product launches, and private shopping experiences, ensuring smooth execution. Team Assistance: Assist the Senior Manager and team in daily concierge operations, ensuring services meet the highest standards of luxury and professionalism. Vendor Coordination: Liaise with service providers, retailers, and other stakeholders to coordinate bespoke services and fulfill customer requests. Customer Feedback: Collect and document feedback from customers, ensuring any concerns or issues are addressed promptly to maintain high levels of satisfaction. Administrative Support: Manage concierge documentation, reports, and records, ensuring all client requests are tracked and followed up in a timely manner. Brand Representation: Maintain the mall s luxury image by ensuring all interactions reflect professionalism, attention to detail, and exclusivity. * Minimum Qualification (i.e education, training etc.) Bachelors in Hospitality

Overall Purpose/Objective Of the job Execute all events & promotional activities conducted within / outside the mall & responsible for generating the buzz & footfalls into the Centre to achieve budgeted revenues. Requirement: Candidate must have minimum 3-5 years of experience in handling entertainment events like - live concerts, F&B related events etc.Key ResponsibilitiesExecute events & promotions and update with necessary feedbacks Coordinate with retailers during events and promotions Ensure adherence to mall SOPs while executing the events Execute CSR events to bring goodwillEnsure all events and promotions conducted are within the legal frame work.Ensures that customers experiences high standard of quality of eventShall co-ordinate with the Liaison department for all license related documents / activities for the eventShall co-ordinate with Finance department for billing and payments Shall co-ordinate with Operations department for event related activities

Job Title: Senior Manager ServicesKey Responsibilities:Formulate a planned preventive maintenance schedule (PPM) for all electrical equipments/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment ManualEnsure that all the necessary log-books/ daily checklists are filled in on time and record the snags for all key electrical/systems equipments Undertake breakdown maintenance after determining the causes for breakdown and resolve the same in minimum timeUndertake daily inspection of the escalator and elevator equipment/ systems across the property to check its physical condition and functioningSupervise the checks of equipment/ systems carried out by the outsourced staff and review the checklists obtained from themManage the deployment of outsourced staff, in coordination with Chief Engineer, in order to ensure that all the critical equipment/ areas are adequately mannedProvide necessary support to the clients in timely and effectively resolving their issues pertaining to engineering/ technical such as power supply, lighting, sound systems etc Identify the agencies for the purpose of Annual Maintenance Contract (AMC) and define scope of work for them based on the areas to be covered and services to be providedCheck and verify bills raised for any maintenance work undertaken within the property through job orders/ contractorsLiaise with government/ regulatory bodies (such as Power Company, Fire department) and/ or their representatives such as lift supervisor, electrical inspector etc. to obtain the necessary licenses/permissions, etc

HR/FM/JD/01 Position TitleAGM Property Management Department:Commercial Office Division Business Unit:Facilities Management Location:Grade / Level Operational ReportingFunctional reporting Detailed Responsibilities Responsibilities To hold Site leadership role and part of the core team of company, take strategic, contingency, and important decisions.The position has the responsibility to handle complete gamut of Property Facility Management for Commercial Office Spaces in the complex & committed towards the Office Clients’ all round satisfaction.Monitoring, designing & establishment of process for the Commercial Offices PM-FM Operations Will be responsible for service delivery to all the clients ensuring smooth running in the premises. Responsible for all Facility Management related activities such as upkeep and maintenance of buildings and infrastructure in co-ordination with outsourced teams. Synching with City / Complex / HO PML SME for any kind of guidance, troubleshooting & clarity on governance checks Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness.Responsible for operation of all deliverables to the tenants/clients, including - M&E Services (Power, Water, AC, Lifts, FPS, STP), cleaning & hygiene mgmt, Waste Management, Pest control, Gardening, Physical Security, Traffic & parking management, Food Court Management, AMC managementShall be responsible for attending & addressing to all emergency breakdowns in his buildings, as per contingency plans.Will be responsible for all safety and security compliance in the building. Maintenance of Fire Fighting systems, DG Sets, HVAC, Pumps and electrical systems like cables & transformers. Ensuring uptime for all major equipmentProvide technical assistance and advice on building operations systems including HVAC, electrical, energy management, plumbing, roofs, fire safety, environmental issues, security, and controlsKeep track of completion of all helpdesk service requests from clients; all complaints to be closed with corrective actions to prevent recurrence of the client complaint.Responsible for the physical management of the property, including regular maintenance and emergency repairs. To include/engage contractors to get the job done.Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service.Shall be responsible for planning end of life replacement of equipment’s in consultation with Technical SME.Ensure to keep thorough records regarding the property. This should include all expenses per budgets; list of all inspections, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs.Vendor Management and AMC negotiations. Responsible for the purchase and contracts. Liaison with local and Government bodies, authorities. To prepare, monitor & regular updates on checklist of regulatory compliance. Coach and develop the team at property level- directly and indirectly reporting at the property. Impart training to Core Roles in Facility & Work closely with other PML Teams & SME's for the same. Provide advice on health, safety and well being issues. Ensure Safety standards are maintained as per the organizational safety policy. Responsible for the enforcement of health and safety legislation. To impart to all employees the understanding that the violation of standard safe working practices is as serious as the violation of any other company rule and shall take corrective action when safety rules are ignored and set a good safety example himself. To make it possible for each employee under control to take part in the safety programme by personal contact and group discussions. To discuss on the results of accident investigation and suggestions for preventing recurrence. Assisting in the investigation of accidents. Provide a workplace that is free from serious safety and health hazards • Providing leadership in developing measures and practices that prevent accidents and ensure compliance with Safety standards. Monitor the workplace to ensure employees follow safety in work. Ensure that the workplace is monitored and is fully in compliance with all applicable Safety standards, rules and regulations in order to maintain safety in facilities.Ensure that Safety Standard Operating Procedures (SOPs) are maintained, and communicated to all concerned and all levels of employees. Participating in workplace safety and health planning meetings. Identifying hazardous situations that are associated with the accident. Ensuring implementation & monitoring of Quality Management Systems’ requirements into the organization’s processes. Take review of Quality and OHS Management system objectives and its progress Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls.To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities.Shall lead the response to any emergency in co-ordination with the outsourced team as per the Emergency Response Plan, during normal duty hours.Shall ensure risk assessment is conducted of all activities in consultation with on ground staff and adequate control measures are planned and implemented on site.Getting internal audit done through the vendor audit team.Responsible for Annual Expense Budget Vs Actual analysis. Preparation of Annual CAM Budget and manage as per the approved. Efficient governance of assigned operational budget & keeping the expenses under tolerance Monthly review of the budget, ensuring MIS preparation and timely submissionSupporting in CAM and Rent collection. Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS & MMR are scheduled as per defined frequency Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standards Create work practices and systems at complex level for high client satisfaction – conscious about Lease Agreements & Renewals. Demonstrate High Level of Client Engagement & Establish excellent working relationship with Clients Implementation of defined process, scheduling meeting, keeping a track of action points & closure of the same Handling Move in and Move Outs- responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any. Educational Qualification Requirements Essential(The Basic Qualification required for this position to perform effectively) Qualification & Specialization (if any)Basic qualification Degree or BE in - Electrical, Mechanical, Electronics, or any other relevant Engineering or Degree in Administration with essential experience. Persons with additional qualification in safety, fire, ISO certifications, finance. BBA/MBA will be preferred.Having PG or Masters qualification will be an advantage.Good verbal and written communication skills with fluency in English, Hindi & local vernacular languages are MUST. He/She must be smart & have passion for Client Handling, interacting with multiple stakeholders and managing large teams.Good Presentation skills.Experience in budgeting. Work Experience Requirements Essential(The Minimum and Maximum Experience required for this position to perform effectively)Additional(Any special work experience - in a particular position / department / industry - required for this position to perform effectively) Experience (in years)14 to 17 years of experience in Facilities / Property Management. Prefer to have 4-5 years’ experience with hospitality industry, with experience of handling, soft service, technical and security.Preferably worked in :IndustriesFacilities / Property Management, hospitality industry, with experience of handling, soft service, technical and security. Experience of working in a campus operations and/or handling multi building/location operations will be an added advantage Organizational Interfaces Internal Interface (Departments / Designations, this position needs to interface within the organization to accomplish its task effectively)External Interface (Public Departments / External Agencies, this position needs to interface outside the organization to accomplish its task effectively) 1.Employees, Internal Auditor, HODs1.Client, different Govt. Depts., External Auditor, Certification Agencies, Vendor Knowledge & Skills Required (Functional / Technical &Behavioural )(Functional / technical / behavioral competencies which are required for this role to be effective) Sl.No.Functional / Technical Skills required for this positionSl.No.Behavioural Skills required for this position 1.Client Management Skills, Preventive maintenance skills, Good Communication Skills, Manpower Handling Skills,Knowledge of Safety Standard & Compliance.1.Adaptability, Accountability, Initiative, Customer Focus, CommunicationLeading and Managing Change, Professional Entrepreneurs, Strategic ThinkingDeveloping Subordinates, Problem Solving, Driving Excellence

Key Responsibilities:Participate in the kick-off meeting, led the DGM - ENGG.- ENGG. MEP, with all the MEP/ Services contractors (HVAC, electrical, plumbing, fire fighting, IBMS etc.) to understand all the project details including the responsibility allotment, drawings schedule, material/delivery schedule, timelines for work completion etc.Manage provision of utilities like electricity and water to the contractors and install meters to monitor the consumption.Understand the schedule for MEP/ Service work in the overall project execution schedule and develop a detailed weekly and monthly plan/ schedule for all MEP activities highlighting the contractors and projects teams’ responsibilities Monitor the adherence to specified timelines/ schedules for the completion of various phases of MEP/ Services work through daily inspectionsEnsure that the certifications are available/ procured for all equipment in coordination with the Liaison team so that the same can be shown during inspections by regulatory authoritiesMonitor the costs/ budget at every stage of the project execution and escalate budget over-flows in a timely manner to the DGM – Engg / AGM - ProjectsDrive approved CEP projects so that property will start getting long term benefits in terms of reduction in R&M cost as well as utilities consumption.Initiate ROI (Return On Investment) Projects so as to reduce the overall engineering cost.Drive Energy Conservation Program throughout the property within Engineering Department as well as Cross Function departments.

Overall purpose/Objective of the Job: This profile will assist in providing exceptional, personalized concierge services to the mall's luxury clientele. The role involves interacting with VIP customers, fulfilling their requests, and supporting the Senior Manager in creating a luxury experience that meets the highest standards of service. This position is crucial in ensuring the delivery of efficient, discreet, and bespoke services that align with the mall's luxury positioning. Key Responsibilities: Concierge Services Delivery: Assist in providing tailored concierge services, including travel bookings, restaurant reservations, and personalized shopping requests for high-net-worth individuals (HNWIs).Client Interaction: Interact with VIP customers to understand and fulfill their needs and preferences, ensuring a personalized, memorable experience.Event Support: Support the organization of luxury events, product launches, and private shopping experiences, ensuring smooth execution.Team Assistance: Assist the Senior Manager and team in daily concierge operations, ensuring services meet the highest standards of luxury and professionalism.Vendor Coordination: Liaise with service providers, retailers, and other stakeholders to coordinate bespoke services and fulfill customer requests.Customer Feedback: Collect and document feedback from customers, ensuring any concerns or issues are addressed promptly to maintain high levels of satisfaction.Administrative Support: Manage concierge documentation, reports, and records, ensuring all client requests are tracked and followed up in a timely manner.Brand Representation: Maintain the malls luxury image by ensuring all interactions reflect professionalism, attention to detail, and exclusivity.

Key Responsibilities:Understanding the leasing brief in terms of mall positioning, zoning, brand mix, etc. and also the distinct requirements of various product categories.Review the brand/retailer brief from the Leasing team and conduct detailed research on brands in terms of its operating model, product offerings by visiting the brand stores/outlets at other malls.Prepare a fit-out checklist starting from design submittal stage up to trading day and get it approved by the retailer.Monitor the fit-out process on regular basis and ensure that the host architect adheres to the timelines and reports the reasons for delays/ non-adherence.Assist the Manager / AVP RET in final fit-out inspection along with the AVP RET and ensuring compliance with all fit-out provisions before issuing a fit-out completion certificate to the Director-RET for approval.Assist the Manager/ AVP RET in developing a hand-over document for the Operations team containing the final as constructed’ design, MEP and other details, for every store / outlet. Undertake and facilitate redesign, renovation/internal modification with common areas of the mall, and also manage the implementation of External Graphic Display (EGD) signage.

Design/ modify (when required) the mall management strategy and implement policies and processes related to parking, housekeeping, horticulture, pest control and faade cleaning across all the malls and common areaSupport the development of the mall management strategy to ensure customer delight and increase footfalls / consumption, and drive its implementationEnsure adherence to the budget assigned for the various activities/ areas of operations (such as Parking, Housekeeping etc.) Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues.Monitor the completion of leasing administration process by the retailer, provide with Occupants Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc.Ensuring efficiency of mall operations through monitoring the opening and closing time of the mall, supervising the activities performed by the housekeeping, parking and horticulture, etc on a daily basis.Monitoring the functioning of food court operations in terms of food and service quality, hygiene, general sanitation, etc. and provide the necessary support of required facilities during the events to the Events team.Identify potential agencies for Housekeeping, Parking, Horticulture, fulfilling the pre-defined criteria and conduct the empanelment of the same.Identify training needs and organize requisite training programs for permanent employees and outsourced staff in areas of housekeeping, parking etc.Ensure adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centers.Defining the Service Standards for the housekeeping agency in line with corporate standards and also develop the deployment plan of housekeeping staff across centers. Define Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space and improving the overall service levels.Monitor the development of a comprehensive schedule for horticulture, pest control and faade cleaning across the property.Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager Liaison and ensure that all permissions/ licenses are in place.Ensure timely goal setting, monitoring, review of performance parameters and feedback to team members. Oversee the reward and recognition schemes for engaging / motivating outsourced staff within Housekeeping, Parking, Security and Engineering.

Minimum Experience Minimum 4 years of experience in Procurement, Should have experience with procurement for operational requirements (and not only project related procurement)Experience in developing a strong vendor baseOverall Purpose/ObjectiveOf the job Ensure timely and cost effective purchase of all materials and services required by the various departments in the Center through efficient procurement processes and effective vendor development and relationship management.Key Responsibilities(List major responsibilities, that you have, to achieve the key objectives)Formulating the Centres procurement strategy and procedures (defining processes to be followed, formats to be used for raising indents, etc.)Develop the Annual Procurement Plan for the center based on the projected requirements of materials and services sent by the various departmentsManage Vendor Relationship Management by identifying the vendors/suppliers, negotiating with them for various departments and thus ensuring best financial terms and agreement for the CentreIdentify suppliers / vendors who can meet requirements for frequently required materials and services and meet pre-defined evaluation parameters on cost, supply reliability and qualityEnsure adherence to defined processes in case of procurement of goods & services (preparation of comparative quotation analysis statement, necessary approvals as per the authority matrix, documentation, etc.)Ensure timely preparation of Purchase Order/Work Order containing technical specifications, price, applicable quality standards, quantity, delivery schedule and other necessary terms & conditionsEnsure modification / re-negotiation of the contractual terms and conditions in the event of major problems in delivery / work execution working closely with Legal and in coordination with the concerned department Monitor the delivery process ensuring that the delivery schedule is being executed as planned and adopting corrective measures if found necessaryDevelop and implement risk mitigation / back-up plans in the event of delivery disruption Ensure verification of bills raised by various service providers to ensure all supporting and statutory documents are in place before approving the same for paymentEnsure the preparation of daily indent status for review by GM Finance & AccountsSupport the preparation of the monthly MIS report as per defined timeline and ensure proper documentation across all stages of the purchase operations.Support in providing inputs on controlling the centers cost in the form of detailed procurement expenditure analysisEnsure leveraging of information technology for timely and accurate reporting of MIS and other functional operations

Role & responsibilities Understanding the leasing brief in terms of mall positioning, zoning, brand mix, etc and also the distinct requirements of various product categoriesReview the brand/retailer brief from the Leasing team and conduct a detailed research on brands in terms of its operating model, product offerings by visiting the brand stores/outlets at other mallsPrepare a fit-out check-list starting from design submittal stage upto trading day and get it approved by the retailerMonitor the fit-out process on regular basis and ensure that the host architect adheres to the timelines and reports the reasons for delays/ non-adherenceAssist the Manager / GM RET in final fit-out inspection alongwith the GM RET and ensuring compliance with all fit-out provisions before issuing a fit-out completion certificate to the Director-RET for approvalAssist the Manager/GM RET in developing a hand-over document for the Operations team containing the final ‘as constructed’ design, MEP and other details, for every store/ outlet Undertake and facilitate redesign, renovation/internal modification with common areas of the mall, and also manage the implementation of External Graphic Display(EGD) signage

Job TitleSenior Manager Channel Sales Department / DivisionResidential Position reports toAVP – Channel Sales External Interface(Enlist external agencies/authorities that you are required to deal with while discharging your duty)Channel Partners (Property Consultants and Brokers)Clients (Indian and Multinational Companies)HNI’s & NRI’s Minimum Qualification(i.e education, training etc.)Graduate, MBA ( Preferred) Minimum Experience12-15 yrs. Should have an experience in Sales in real estate industry / IPC Special Skills/Attributes (required for performing the job effectively)Should have an understanding of the current industry trends and must possess good negotiation skillsShould have the ability to develop and maintain good relationships with Property Consultants, channel partners and brokers Overall Purpose/ObjectiveOf the job Responsible for sales of residential property by tapping Sales through Institutional, Corporate, Direct, IPCs, local brokers, HNI’s & NRI’s. Key Responsibilities(List major responsibilities, that you have, to achieve the key objectives)Understand the finalized quantum of residential space, the architectural drawings, the pricing strategy and expected rates for the residential project and then prepare sales brief in detailFormulate a list of potential clients through available market dataIdentify various channel partners to be empanelled across locations and thus develop the strategy to be adopted with each categoryCoordinate with Marketing team for launch events by inviting channel partners Ensures effective sales pitch made to the clients by him/her and his/her team members and the site inspections/ visits arranged and all the queries are promptly handledManage effective negotiations and finalization/ closing of deals in a timely and effective mannerEnsure that all the required amounts as per the payment schedule/ specific timelines are collected from the clients Timely submission of MIS report to the top managementPutting in place standard operating procedures for taking over from project department and subsequent handover of flats to clientsEnsuring a smooth process of handover to individual clientsPeopleManage and drive the Sales team to achieve the targets.Continuous training of the team.Play an active role in the recruitment of direct reports within the function as well as ensure retention of critical employeesEnsure timely goal setting, monitoring, review of performance parameters and feedback to team membersOversee capability building for the team; mentor and groom high-potential subordinatesProvide direction, guidance and support to team members to help them discharge their duties effectivelyFoster an environment of learning, excellence and innovation within the teamEnsure timely goal setting, monitoring, review of performance parameters and feedback to team members.

Role & responsibilities Manages execution of all MEP activities at the project site including HVAC, electrical, plumbing, fire-fighting and Fire Alarm, , FTTH in coordination with the various contractors, consultants and internal teams; through effective monitoring of the quality of work completed by MEP contractors and ensuring adherence to the specified timelines and allocated budgets .

Responsible for all operations pertaining to Accounts Payable function including processing of vendor/ agency invoices and payments on time. Ensure compliance to various tax processes for the Center (Service Tax, TDS, etc.) as well as maintain proper record. Comprehensive knowledge of Accounts Payable processUnderstanding of the Service Tax/ TDS and other Tax Management guidelines Knowledge of Statutory/ Regulatory Compliance Management

Job Title : Graphic Designer Department / DivisionMarketing External Interface(Enlist external agencies/authorities that you are required to deal with while discharging your duty)Liaison with Creative AgencyLiaison Digital AgencyLiaison with Event Agency Minimum Qualification(i.e education, training etc.)UI/UX Design and DevelopmentMulti-Media TrainingBA in Design Minimum Experience6-10 years of similar or relevant industry experience in Advertising Agency/ Developer/ IPC(Brokerage firm) Special Skills/Attributes (required for performing the job effectively)Corel DrawAdobe PhotoshopAdobe illustratorAdobe Premiere ProAdobe after effectsIn-designHTML & CSSCreation of .gif / video filesSocial media templates Collaborative & Interpersonal Skills Overall Purpose/ObjectiveOf the job To support the marketing team to achieve its creative deliverables within the deadline Key Responsibilities(List major responsibilities, that you have, to achieve the key objectives)Key Result Areas for timely execution in:PRINTBrochures & NewslettersLogos & Business CardsPosters & Post CardsStationeryPHOTOGRAPHYRetouchingPhotograph RestorationEnhancement of photographsWEB & MultimediaVideo EditingSocial MediaDigital Creatives (Mailers. WhatsApp)

* Job Title Senior Manager Operations Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Retailers Business Development/ Sales Head, Store Managers Outsourced Agencies Local municipal authorities/ government and other regulatory bodies Minimum Qualification (i.e education, training etc.) Graduate, MBA Minimum Experience 7 to 8 years of retail industry experience in Operations Special Skills/Attributes (required for performing the job effectively) Sound Knowledge of Mall Management practices Principles of building and maintaining retailer / customer relationship Knowledge of business planning and budgeting Should possess good decision making and leadership skills Overall Purpose/Objective Of the job Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Develop and deploy the mall management strategy and implement policies and processes related to parking, house-keeping, horticulture, pest control and fa ade cleaning across all the malls and common area in coordination with GM Operations Prepare an overall budget for the Operations department incorporating operations, security and engineering expenses after reviewing the annual/quarterly Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering,Parking, House-keeping etc.) Develop and maintain good working relationships with all retailers by interacting with them on a regular basis and resolve their issues Monitor the completion of leasing administration process by the retailer, provide with Occupant s Manual and monitor adherence to all policies/procedures related to store display, logistics, garbage, mall timings etc. Identify potential agencies for House-keeping, Parking, Horticulture, fulfilling the pre-defined criteria and conduct the empanelment of the same. Ensure adherence to the defined/ desired timelines for resolution of retailer complaints through Smile Centres Defining the Service Standards for the Engineering, housekeeping, security agency in line with corporate standards and also develop the deployment plan with the teams. Define Parking Guidelines / Rules for the Parking operations and ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels Drives the development and implementation of the maintenance strategy with the Chief Engineer across all the equipment / systems within the property; covering aspects of preventive and break-down maintenance, in order to provide a comfortable and secure environment for customers. Liaise with local municipal authorities/ government and other regulatory bodies along with the Manager Liaison and ensure that all permissions/ licenses are in place Maintain the Retailer Satisfaction, Retailer relationship, Agency Relationship Customer satisfaction FLS, Security and Parking Zero tolerance for FLS and ensuring all equipment installations are always in healthy working condition. Appropriate security measures without offending the customers and ensuring smooth ingress egress of cars with minimum time and maximizing the parking revenue Engineering and Projects Best practices to be followed. Strong planning , least inconvenience to customers/retailers and sticking to timelines with no compromise on the quality Training Trainings on different modules to refresh the technical/soft skills of work force and keeping a tab in ensuring that regular trainings are imparted to entire workforce Revenue Maximization and Collection Additional revenue streams to be explored like storage space, optimum utilization of parking space, concierge desk, other value add services to enhance the experience and revenue. etc Events Execution - Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality Cost Control - More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets * Minimum Qualification (i.e education, training etc.) Graduate, MBA

The person needs to manage the site on a day-to-day basis. Currently, project is at land stage. Therefore, his duties shall be as under:ensure that the security guards deployed are working properlyensure safety and management of assets procured by us such as Porta Cabins, DG sets and CCTV camerasmanage site visits of any contractor/consultant/other Govt officialsreport any issues at the site to us promptlyOnce the construction work starts (expected in 10-12 months), then the person will manage entire site office from Admin perspective.Ideal requirement is someone with Armed Forces/Police background

Key Responsibilities(List major responsibilities, that you have, to achieve the key objectives)OperationalUnderstand the finalized quantum of residential space, the architectural drawings, the pricing strategy and expected rates for the various residential projects Understand the sales brief of residential project as provided by the Vice President Sales & Marketing and analyze the demographics, chargeable area, rentals charged by competition etc. Draw a list of potential clients for the residential projects/ locations through available market data, known/ prior clients, clients whose lock-in period for sales is almost over, etc.Establish/ maintain relationships with channel partners and obtain detailed information about the micro-location from them Discuss the unique/ distinguishing features of the residential projects and the estimated rates for sales with the channel partnersHighlight / distinguish the clients who are likely to buy the property and the clients who would sell the same Assist in launch events/ marketing summits for residential properties by inviting channel partners and potential clients, making presentations Understand the client requirements and expectations in terms of budgets, physical infrastructure requirements, technical requirements etc. Make an effective sales pitch to clients highlighting the unique features of the project/s and the suitability of the project for addressing their requirementsDiscuss and resolve the clients queries or concerns by showing them the floor plans, and/ or models of the particular projectProvide residential/ rate estimates to the client/ channel partner and undertake discussions/ negotiations with themEnsure adherence to the pricing matrix and explain the rationale behind the rates to the client in terms of features of the space such as the floor, facing a particular direction etc.Ensure that the discounts provided to clients are within the approved limits; for further discounts escalate the issue to the Vice President Sales & Marketing Manage negotiations and finalization/ closing of the deal/s in a timely and effective mannerMonitor the completion and signing of the agreement Ensure that all the supporting documents are obtained from all clients Clarify the terms/ clauses provided in the agreement Oversee the timely completion of the process of registration; in coordination with the Legal teamMaintain a separate file for each client in order to track their history, payment records, email exchanges etc.MIS ReportingEstablish and maintain an effective reporting systemProduce and dispense periodical MIS reports

* Job Title Executive/Sr. Executive -Marketing Department / Division Marketing External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Agencies Event Management Government/ regulatory bodies Retailers Sponsors Minimum Qualification (i.e education, training etc.) Graduate, MBA (Marketing) Minimum Experience 2-4 years of experience in retail industry; marketing experience is preferred Special Skills/Attributes (required for performing the job effectively) Knowledge of Advertising and PR concepts Knowledge of brand building Knowledge of pricing / budgeting Overall Purpose/Objective Of the job Responsible for creating a brand imagery and communication guideline including creatives, logo, brand positioning etc Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Assist in planning the PR and advertising operations to enhance the image of the Centre(Mall) by ensuring regular advertising using all possible media as well as good coverage of various events/ occasions/ initiatives, etc Manage events planning by giving ideas for events to be conducted, evaluate the ideas with the Manager on various parameters of budget required, PR mileage, terms of sponsorship and execution Identifying the event execution/ management, creative agency, online advertising agency etc. and support the Managers in empanelment of the same Monitor all the activities of the agency on a regular basis to track their activities and adherence to the timelines Effective use of various social networking sites (Facebook, Twitter, Instagram, YouTube etc.) maintaining a connect with select target audience and for promotion of various initiatives of the Centre Support the marketing branding efforts for specified number of retailers and also support the smooth execution of the retailer events * Minimum Qualification (i.e education, training etc.) Graduate, MBA (Marketing)

Lead the Legal function for a project/center by identifying, anticipating and mitigating legal risk; providing legal support to the senior management from the project concept stage to operations

* Job Title Senior Manager -Finance & Accounts Department / Division Finance & Accounts External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) Auditors Statutory/ Regulatory agencies Retailers Vendors/ Agencies Minimum Qualification (i.e education, training etc.) Chartered Accountant/MBA/ICWA Minimum Experience 10 - 12 years of industry experience in the finance function with a knowledge of retail operations & corporate taxation Special Skills/Attributes (required for performing the job effectively) Knowledge of Regulatory Framework Knowledge of Accounting Standards and Systems Knowledge of Financial Analysis & Control Frameworks and techniques Understanding of Financial Risk Management framework Budgetary Control & Cost Optimization techniques (including Funds & Cash Flow Management) Principles of Tax Management Statutory/ Regulatory Compliance Management Overall Purpose/Objective Of the job Drive the financial planning and support the formulation of the short term and medium term business plan for the Center. Provide support to the Corporate accounts team by ensuring all books of accounts are maintained as per internal and statutory compliance requirements Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Develop the financial strategy, goals and targets for the Centre in line with corporate philosophy and strategy Monitor compliance with set accounting and reporting standards as well as internal control systems defined by the Corporate to ensure timeliness and accuracy of accounting for the Center Monitor adherence to statutory compliances and ensuring proper documentation of all books of accounts, reports, lease and revenue contracts Monitoring the collation, compilation and preparation of Center annual budget requirement (both Capital and Operational expenditure) of various departments at the Center for the coming year and review the same Monitor the budget spending of each department at the Center on a regular basis by analyzing the planned Vs. actual spend and escalating any significant variance to the GM-Finance & Accounts & GM-Mall Monitor periodic auditing of Center s accounts, to ensure accuracy and compliance with internal and external accounting standards and ensuring compliance with all findings/ recommendations Monitor adherence to the Corporate insurance guidelines and provide coordination to ensure that the Center is adequately and cost effectively insured against risks Monitor compliance with tax authority regulations and laws (pertaining to service tax) to ensure that the Centers finances are accurately and timely reported Responsible for collection of receivables from the retailers in case of significant delays/ disputes/ non-reconciliation of balances, etc. Manage Retailer Relationships by ensuring retailer set-up is done as per defined processes and review all necessary information for the retailer (commercial terms and agreement, etc.) Develop and leverage relationships with Banks, Financial Institutions, as well as liaise with legislative/ statutory bodies ( service tax, excise, customs duty etc.) for all compliance requirements and to create and maintain cordial relations Monitor verification of the bills raised by various service providers/ agencies to ensure all supporting & statutory documents are in place before approving the same for payment. Should be well versed with the concept of financial statements preparation & presentation, like what is grouped in the various heads of balance sheet or Profit & Loss A/c. Should have Knowledge of Tax Audit and Auditor s Report He should be well versed how the computation of Income for companies is done with applicability of relevant sections of Income Tax Act 1961. Should have proper knowledge of Income Tax regarding assessment & appeal procedure. How to extract data from Income Tax e-filing website, Traces website, MCA website Should have good experience of handling income tax cases related to Real Estate Business & Leasing of Property. He should be able to co-ordinate for all audits internal / stat / any consultants that come for audit & also take ownership of data compilation Basic working knowledge of labour related Stat compliances * Minimum Qualification (i.e education, training etc.) Chartered Accountant/MBA/ICWA

Job TitleSenior Manager Channel Sales Department / DivisionResidential Position reports toAVP – Channel Sales External Interface(Enlist external agencies/authorities that you are required to deal with while discharging your duty)Channel Partners (Property Consultants and Brokers)Clients (Indian and Multinational Companies)HNI’s & NRI’s Minimum Qualification(i.e education, training etc.)Graduate, MBA ( Preferred) Minimum Experience12-15 yrs. Should have an experience in Sales in real estate industry / IPC Special Skills/Attributes (required for performing the job effectively)Should have an understanding of the current industry trends and must possess good negotiation skillsShould have the ability to develop and maintain good relationships with Property Consultants, channel partners and brokers Overall Purpose/ObjectiveOf the job Responsible for sales of residential property by tapping Sales through Institutional, Corporate, Direct, IPCs, local brokers, HNI’s & NRI’s. Key Responsibilities(List major responsibilities, that you have, to achieve the key objectives)Understand the finalized quantum of residential space, the architectural drawings, the pricing strategy and expected rates for the residential project and then prepare sales brief in detailFormulate a list of potential clients through available market dataIdentify various channel partners to be empanelled across locations and thus develop the strategy to be adopted with each categoryCoordinate with Marketing team for launch events by inviting channel partners Ensures effective sales pitch made to the clients by him/her and his/her team members and the site inspections/ visits arranged and all the queries are promptly handledManage effective negotiations and finalization/ closing of deals in a timely and effective mannerEnsure that all the required amounts as per the payment schedule/ specific timelines are collected from the clients Timely submission of MIS report to the top managementPutting in place standard operating procedures for taking over from project department and subsequent handover of flats to clientsEnsuring a smooth process of handover to individual clientsPeopleManage and drive the Sales team to achieve the targets.Continuous training of the team.Play an active role in the recruitment of direct reports within the function as well as ensure retention of critical employeesEnsure timely goal setting, monitoring, review of performance parameters and feedback to team membersOversee capability building for the team; mentor and groom high-potential subordinatesProvide direction, guidance and support to team members to help them discharge their duties effectivelyFoster an environment of learning, excellence and innovation within the teamEnsure timely goal setting, monitoring, review of performance parameters and feedback to team members.

Job TitleSr. Manager Expense AccountingDepartment / Division Finance & AccountsExternal Interface(Enlist external agencies/authorities that you are required to deal with while discharging your duty)Auditors Financial institutions/ Banks/ Tax AdvisorsStatutory/ Regulatory agencies (e.g. Service Tax Dept. etc.)RetailersMinimum Qualification(i.e education, training etc.)CA and/or CFA/ ICWA/ MBA (Finance) Minimum Experience 8-10 years of industry experience in the finance function Special Skills/Attributes (required for performing the job effectively)Comprehensive knowledge of Accounts Payable processUnderstanding of the Service Tax/ TDS and other Tax Management guidelinesKnowledge of Statutory/ Regulatory Compliance ManagementOverall Purpose/ObjectiveOf the job Responsible for all operations pertaining to Accounts Payable function including processing of vendor/ agency invoices and payments on time. Ensure compliance to various tax processes for the Center (Service Tax, TDS, etc.) as well as maintain proper record.Key Responsibilities(List major responsibilities, that you have, to achieve the key objectives)Responsible for verification of the account code for all bills received by purchase before forwarding the same for expense accountingEnsure payments for all vendor/ agency bills within defined timelines considering the credit period unless otherwise directed by the Center DirectorEnsure Service Tax calculation being done by the external agency staff is received as per defined timelines and also ensures the filing of the same Monitor the budget spending of each department at the Center on a regular basis and highlight excess cash/ liquidity requirement against budget for any department to the Unit Finance Controller and Center DirectorResponsible for coordinating with external CA firms for regular audits of operations (expense accounting/ provisioning, etc) and also for coordinating with various departments on audit queriesResponsible for the smooth transition of accounting policies and practices form IGAAP to IFRS (International Financial Reporting Standards) as per defined timelines (FY2012)Ensure proper documentation for all operations (TDS calculation, Service Tax filings, audit replies from various departments, etc.) and provide updates/ reports as and when requested by the Senior ManagementBudgetary Control & Cost Optimization techniques (including Funds & Cash Flow Management)Ensure compliance with set accounting and reporting standards as well as governance norms defined by the CFO to ensure transparency, timeliness and accuracy of accounting for respective projects/ SPVs.Ensure adherence to statutory compliances as well as proper and up-to-date documentation of all books of accounts, reports, lease and revenue contracts, etc. for respective projects.Responsible for finalization of accounts for respective projects by ensuring all necessary procedures are completed.Prepare the books of accounts for each SPV/ project including Trial Balance, Profit & Loss statement, Balance Sheet, Annexure to the Balance Sheet and Notes to Accounts and forward the same to GM F&A for review.Responsible for timely processing of vendor/ contractor/ supplier/ architect bills for respective projects ensuring all functional procedures are adhered.Ensure all bills received from QS department for payment are complete and correct (in terms of code, approvals, all necessary documents are duly attached.Ensure adherence to the defined Audit Plan (for internal and external audits) for respective projects/ SPVs.Ensure that all audit findings are communicated to the Senior Management in line with the defined reporting norms .

Job TitleManager HR Department / DivisionHR & Admin External Interface(Enlist external agencies/authorities that you are required to deal with while discharging your duty)Government/ Regulatory authorities/ statutoryRecruitment Consultants Minimum Qualification(i.e education, training etc.)Graduate / MBA in HR Minimum Experience5-9 years+ of experience in HR Domain. Prefer HR generalist experienced Special Skills/Attributes (required for performing the job effectively)In-depth understanding of reginal HR function in Retail/ real estate sector based organizationsIn-depth understanding of regulatory framework ( state statutory laws) impacting project/ operationsKnowledge of HR / Administration Systems and PoliciesKnowledge of labor laws and statutory compliances Overall Purpose/ObjectiveOf the job Responsible for all HR activities, including adherence to all statutory compliances, implementation of all policies/ procedures as per guidelines, managing employee relations and internal/ external stakeholder management for respective projects/ center Key Responsibilities(List major responsibilities, that you have, to achieve the key objectives)Play the role of an HR Relationship Partner for the Projects team or the team at the Centre and consult and advise the line managers at respective Projects/ Centers on all HR related issues for the siteEnsure implementation of corporate HR Policies & Processes with adherence to defined guidelines Support the Corporate HR team in implementation of various HR processes at the respective Centre;Timely execution of various activities of the performance management system cycle such as review discussions, annual appraisals, etc., Driving the recruitment process in terms of identifying potential candidates for different positions, conducting interviews for all the level positions, documentation, etc.,The Induction process and on boarding for new joiners, coordinating for various technical/ behavioral trainings at Centre, etc.)Handle employee engagement, communication and employee programs for the respective Centre. Ensure proper documentation and file management for all functional operations including maintaining the personal files of all employees, probation/ confirmation letters, etc., and prepare functional MISManage the grievance handling process for the respective project/ site employees and taking necessary actions including escalating to the corporate HR teamOperations for respective Projects/ Centers Ensure smooth administration of the attendance and leave processTimely forwarding of all information related to monthly compensation for all employees at respective sites/ projects to the Corporate payroll department for timely disbursal of employee salary viz., Undertake periodic staff welfare activities such as get-togethers, picnics, etc., and ensure coordination of all related activities (tea, snacks/meals, travel, etc.)Responsible for processing of bills, invoices and renewal of contracts for various external consultants for HR operationsCoordinate with the IT Operations department for creation, modification and deletion of IDs of employeesRole & responsibilities Preferred candidate profile Perks and benefits

Key Responsibilities:Operations/Property Management: Responsible to take active leadership in managing and upholding the Fire and Life Safety (FLS) in the Mall.Responsible for overseeing and managing Mall FLS functions as follows:-Fire Prevention PlanFire Hazards EliminationFLS Systems inspection, testing and maintenanceFire Emergency PlanEnsure that the mall FLS systems comply with local fire safety codes and regulations and corresponding Government permits & certificates are secured.Ensure that mall FLS performance complies with the required Corporate Policy, standards and procedures.Plan and implement FLS systems inspection, testing and maintenance..Establish Fire Prevention and Emergency Response & evacuation procedure.Ensuring that Fire and Life Safety training and drills are effectively implemented.Fire Safety ManagementPlan, organize, lead and control FLS program and initiativesSecure all the corresponding permits and certification from local Authorities.Complete and submit the required FLS report.Ensure smooth coordination and operation of all activities.Ensure that FLS activities are in compliance to Corporate Policy and FLS Manual or FLS standard.Fire Prevention Plan To establish and implement fire prevention plan to maintain high level of fire safety awareness in the mall.To establish Fire Safety training program for staff.To ensure that required safety training is implemented. Fire Hazards Elimination To establish fire safety inspection programs to eliminate, minimize and control potential sources of fire or fire hazards.To keep and update Fire Hazard Assessment Records.To monitor fire escape routes for any obstruction and shall report any violations in writing. FLS Systems inspection, testing and maintenance. Conduct the FLS System inspection, testing and maintenance (ITM) program that comply with the requirements of FLS Manual, conform to equipment manufacturers instruction, and the requirements of local Fire Authority.Ensure that complete inventory and documentation of FLS System and components are available and updated.To establish and update the Master ITM Plan outlining the over-all ITM activities, frequency and schedule. Implement them accordingly.Ensure that FLS system impairment procedures are executed effectively.Fire Emergency Plan To establish plan for response and communication in the event of fire emergency.To establish training plan for Emergency Response Team (ERT) to fight incipient fires.Establish Emergency evacuation procedures and set program to conduct fire drills.Establish procedure to account for all staff in the Assembly Area after emergency evacuation has been completed.Arrange for the Fire Authority to participate in training and fire drills.Maintaining records of all training, fire drill tests and recommendations for improvements. Hiring and management of outsourced agencyShortlisting and selection of outsourced agency by defining the scope of work, evaluating the technical capabilities of various agencies, plan for the overlap of agencies, etc.Provide inputs to the Chief Security Officer on the performance of the outsourced agency and propose action plans to address any issue/ concern, improve performance etc.Ensure timely goal setting, monitoring, review of performance parameters and feedback to team members including outsourced agency staff.Conduct regular discussions with the agency manager/ supervisor of the outsourced agencies to discuss the agencies performance, identify areas of improvement and prepare an action plan for the same.Daily briefing and reporting:Ensure timely preparation of various reports (incident/ observation report, daily, weekly, monthly, quarterly, half yearly and annual reports including checklists, etc.) for the functional operations.Receive daily reports from outsourced agency staff on last days operations (daily report, incident reports, kiosks report, key highlights, issues, etc.,) and discuss the same with the Chief Security Officer in case of any requirement.Supervise the operations of the fire team - sending of mass SMS, collation of various reports.Conduct surprise checks and audits of premises retailers to ensure the presence of fire safety and spreads the fire awareness by providing training to all the internal and outsourced staff.Ensure maintenance of all documents pertaining to functional operations in proper order (records, various reports, audit results, etc.)Trainings/ DrillsPrepare training schedule for the various training programs at the Center and ensure delivery adherence (by ensuring timely communication, plan logistics, coordinating with outsourced agencies for delivery, if required, etc.).Conduct various Fire & safety drills (evacuation, fire, etc.) for the various special teams formed (Emergency Response Team, Fire Team, etc.) to enhance the preparedness of the center towards any exigency.Conduct special trainings for retailers, employees, outsourced staff, etc., to educate on basic fire safety aspects and awareness of safety procedures in case of any emergency.Inspection and AuditProvide assistance to the scheduled internal and external audits by preparing schedules, ensuring all documentation is in place and liaison with the internal and external auditors.Assist the General Manager Operations in reviewing the audit reports on the functional operations to identify areas of non-compliance and prepare action steps to address the same.Financial ResponsibilitiesSupport the Chief Security Officer in preparation of the Annual Security Plan in line with the Safety requirements with cost approximations.Provide inputs to the GM Ops& Chief Engineer for preparing the budget (both operational expenditure and capital expenditure requirements) for own area of operation.Monitor the expenses (both capital and operational expenditure) of the function against the assigned budget and ensure complianceVerify the invoices raised by the agencies before forwarding the same to finance and accounts department and ensure payment within defined timelines.Ensure proper documentation of all expenses incurred and follow the guidelines provided by the Finance & Accounts function to ensure compliance.Other General ResponsibilitiesConduct inspections to check that FLS standards are maintained during renovation.Maintain good relationship with Authorities.Endeavors to promote goodwill and create a pleasant atmosphere amongst fellow workers/officersAbides to rules, regulations and policies of the mall.Perform other tasks as assigned by the mallBe the first point of contact in any exigency situation and take immediate and appropriate action to address any major fire-related issue.Participate in daily morning meetings to discuss the plan for the day by other departments and its impact on fire operations to determine safety arrangements accordingly (need for additional staff, redeployment schedule, etc.).Responsible for making suitable safety arrangements in case of any events/promotions/ marketing initiative as informed by the Operations Head.Ensure availability and use of stipulated safety equipment and protective gear for all mall personnel, file indents for the same, as required.Ensure and supervise ERT and CR-ERT supervisor for proper audit and report of audit.Update to CSO and Chief Engineer for their information and action.Follow up with the engineering team to complete the pending work and rectify the fire related work.