Job Title: Service Delivery Head Finance & Accounts Shared ServicesQualificationsCA / MBA (Finance) / CMA / CPA preferred.Certifications in Six Sigma, Lean, or Project Management (PMP) are advantageous.Job SummaryWe are seeking an accomplished Service Delivery Head Finance & Accounts Shared Services to lead service delivery excellence, drive business transformation, and manage multi-client engagements. The ideal candidate will have extensive experience in Client Engagement, Delivery management, Transitions, Transformations, SLA management, and Operational optimization, with exposure to quick commerce and e-commerce sectors.Key ResponsibilitiesService Delivery & Operational ExcellenceOversee end-to-end Finance & Accounts (F&A) shared services operations, ensuring high service levels and compliance.Define and manage SLA/KPI frameworks, continuously enhancing service quality and efficiency.Optimize core F&A processes (O2C, P2P, R2R) and implement automation and digital solutions.Ensure strong governance, risk management, and compliance adherence.Transition & Transformation LeadershipLead transitions, ensuring seamless process migration with minimal business disruption.Drive business process transformation and automation initiatives using AI, RPA, and analytics.Collaborate with technology teams to enhance digital capabilities and scalability.Client & Stakeholder EngagementManage multiple client engagements, fostering long-term partnerships and ensuring satisfaction and repeat and upsell opportunities. Act as a strategic advisor to clients, providing insights on financial process optimization and cost efficiencies.Drive continuous improvement initiatives and value-add projects to strengthen client relationships.Leadership & People ManagementLead and develop high-performing teams, ensuring strong capability-building and resource planning.Foster a culture of innovation, collaboration, and operational excellence.Drive workforce transformation and digital adoption across teams.Industry Expertise & Strategic InitiativesStay updated on market trends, evolving regulations, and best practices in quick commerce, e-commerce, and shared services.Develop and implement innovative financial models to support business scalability.Align service delivery strategy with overall business goals and industry benchmarks.Required Skills & Qualifications15+ years of experience in Finance & Accounts shared services, with a focus on service delivery, transitions, and transformation.Strong expertise in multi-client service management, SLA governance, and financial process automation.In-depth understanding of quick commerce and e-commerce financial operations.Experience in driving large-scale transitions and digital transformation initiatives.Proficiency in ERP systems (SAP, Oracle, Workday) and automation tools.Strong leadership, stakeholder management, and problem-solving abilities.

Major Activities:1. Income Tax Notices:IT Notices: Checking and updating IT notices through the mail communication.TDS Traces Portal: Checking status of TDS and updating new messages received from IT Dept.2. TDS:Updating Exemption Certificates: Updating Tax excemption certificates to the respective PIC to update in SAP.Monthly TDS Remittances: Making TDS payments by rechecking the 194C, 194H, 194I, 194J, 194Q & 194R related gls and TB balances.TDS Return Fillings (26Q, 27Q & Trust): Downloading the 26Q report and rectifying the errors. After rectified errors or mistakes should be corrected by manual or adjustments. The finalized file is to be shared with consultant team to TDS return fillings.Sharing TDS Breakup: Sharing TDS breakup to the respective vendors.TDS Defaults: Clearing TDS defaults by downloading JR file & Conso file and rectifying through – Short TDS deductions, PAN Errors.Reconciliation of TDS Gl’s3. Statutory Audit & Tax Audit:Tax Audit: Finalized TDS details is to be shown in the Tax audit with additional details of interest related to TDS on delay in deduction – delay in deposit (Clause 34C)4. Internal Audit Queries:Responding to the internal audit queries.5. Compliance Check u/s 206AB & 206CCAOther Supporting Activities:Downloading GL’s by list for audit/reconciliation purpose.Printing & Scanning of ITAT Paper Books.Support in submitting documents to NNMS.Support in Statutory Audit/Tax Audit.Support in RPT related workings.Support in booking vehicles for auditors/team members.Verifying and sorting sample documents for internal audit/other.

Providing help and advice to visiting customers in case any help they ask for.Communicating courteously with customers by telephone, email and face to face.Investigating and solving customers' problems.Handling customer complaints or any crises, such as security issues or a customer being taken ill.Make customers aware of non-accessibility in an under construction unit.Liaise with Security team in case of lost and found and communicate with customer.Keeping accurate records of discussions or correspondence with customers.Writing reports on analysing the customer service, that Property provides.Ensure completion if the activities with respect to the job requests /work orders and acknowledge by the complainants /recipients/ tenantsMaintain complaint tracker (Manual & Electronics)Developing feedback or complaints procedures for customers to use.Get customer feedback and liaise with Customer Relationship Manager for any remedial action.Inform Housekeeping team in case of any untidiness found or any complaint received from customerInform Security and Help Desk in case of any untoward incident.Perform all work as assigned by the Assistant Property Manager/ Customer relationship manager as deemed necessary to maintain and operate the Property at an optimum level.

1.Candidate to have 1- or 2-years hands on experience2.Purchase Fundamentals & Buying Basics3.Sourcing & Pricing4.Project Mgmt. skills5.Reading Technical Drawings, ECI Mgmt. etc. (Engg Change Instruction)6.Gemba Shop Floor Knowledge (Quality, Delivery, Cost etc.)

Import Purchase order creation (Basic trading knowledge an advantage)Import Document Check (Import Process know-how an advantage)Coordinate Custom clearances (with CHA/ Port / Importer etc)Database management ExcelPayment ProcessingUploading of BOE’s in ERPPO CreationShipping documents creationFollow-up custom clearance activitiesExport Payment follow upMonitoring Service providers paymentAudit/compliance related activitiesExport shipping seclude upload