Pinkerton is a global security and investigations firm that provides risk management services, including corporate and operational security, investigations, and consulting.
Not specified
INR 9.0 - 13.0 Lacs P.A.
Work from Office
Full Time
Job Summary: The incumbent is a critical member of VOIS Corporate Security Organisation and will be accountable for ensuring in creating and driving the following key agenda primarily for VOIS Europe and support other VOIS Centres as needed. Essential Functions: Represent Pinkertons core values of integrity, vigilance, and excellence. Support the BCM Program Initiatives for VOIS Europe including Crisis Management Support stakeholder Management across VOIS Europe and Group entities. Develop annual activity calendar and maintain the enterprise-wide business continuity Program. Ensure that the program is aligned as per the Group framework work closely with Group BCM Team. Ensure that Business Continuity program components (Business Impact Analysis, Risk Assessments. Plans, Strategies, testing etc.) are effective and up to date. Support Annual Certification Audits and Internal audits. Responsible for publishing all reporting requirements Group KPIs, RCC etc. Handling end to end cycle of Crisis Management, Emergency Communications with Employees, Management, Business Units, and Partners through Employee Notification System. Owns and supports projects and business initiatives. Review Conduct Business Recovery exercises for Business Operations and enabling functions. All other duties, as assigned. Education, Experience, and Certifications: Any Graduate with 5 - 7 years experience in developing, deploying, testing and managing business continuity programs. Preferably a CBCI / MBCI certified.ISO 22301 Lead Auditor / Implementer Certification will be an advantage. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies: Strong interpersonal skills. Ability to influence leadership team internally and clients externally. Must have flexibility and willingness to support on call, considering the nature of the role. Must have technical / professional qualifications: BCM and Crisis Management experience in large scale organizations Strong communication interpersonal skills. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Exposure to sensitive and confidential information. Regular computer usage. Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. Occasional reaching and lifting of small objects and operating office equipment. Ability to adjust focus between close and distance vision.
Not specified
INR 1.0 - 5.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The GSOC Supervisor, assigned to one of Pinkertons largest global clients, leads the day-to-day activities of assigned shifts within the clients alarm monitoring centre. The Supervisor is responsible for line-level supervision of up to ten Operators, ensures that all positions are staffed with qualified personnel and operations are conducted within established policies and procedures. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Receive shift pass-down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance. Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally. Draft and send emergency mass notifications and other crisis communications. Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents in a timely manner. Assist the clients security personnel with the development and/or revision of security operation centre processes, protocols, and systems. Identify and route security concerns for resolution regarding physical security alarms. Provide back-up support and on-call functions, as needed. Oversee quality control and oversight for all production, support, and staffing functions in conjunction with BAC Operations Manager. Directly assist in developing and maturing the capabilities of the BAC including support for operations and the intelligence/analytics areas. Supervise the maintenance and deployment of a BAC knowledge management dashboard. Partner with Operations Manager to identify process and quality improvements. Represent the BAC in meetings with client personnel. Triage and manage incidents of workplace violence or other associate misconduct. Develop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team. All other duties, as assigned. Qualifications Graduate with at least five years of experience in BMS, command centre, and/or security operations including dispatch duties within a Supervisor role. Effective instructional, written, and verbal communication skills. Customer service skills. Knowledge of security systems for access control, CCTV systems, badging systems, and alarm monitoring systems. Knowledge of research and analysis processes. Able to multitask in a fast-paced, and at times stressed work environment. Comfortable with a high-tech work environment and constant learning of new tools and innovations. Self-motivated, curious, and knowledgeable pertaining to news and current events. Dependable team leader with business maturity, enthusiasm, and a positive attitude. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Flexibility to work all shifts, and willingness to assist the team with overtime when needed.
Not specified
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Global Security Operations Center (GSOC) Operator- Customer Service, assigned to one of Pinkertons largest global clients, will be responsible for utilizing best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. The Operator monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. This role assists corporate employees, vendors, and visitors, by way of written correspondence, with concerns that pertain to safety and security around the globe. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Provide first line assistance to the clients employee, vendors, and visitors regarding all concerns relating to safety and security. Utilize effective writing capabilities to provide consistent and quality customer support. Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image. Follow procedures for managing a variety of incidents, from minor to major situations. Provide back-up support and on-call functions, as needed. Maintain a high level of professionalism and approachability. All other duties, as assigned. Qualifications Associate degree (Bachelors preferred) in international affairs/relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security. Knowledge of GSOC, SOC, and/or TOC systems and administration, preferred. Able to effectively read, write, and speak clearly in English. Client orientated and results driven. Able to multitask in a fast-paced, and at times within a stressful work environment. Serve as an effective team player. Comfortable with a high-tech working environment and willing to learn new tools and innovations. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Flexibility to work a variety of different shifts and willing to assist with overtime when needed.
Not specified
INR 4.0 - 8.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The GSOC Lead Operator, assigned to one of Pinkertons largest global clients, will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house systems. The Lead monitors and assesses safety and security concerns including extreme weather conditions, political instability, crime, terrorism, and technical failures. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Detect, analyze, and alert others of any incidents which may impact the clients people, products, property, or brand image. Assist with company personnel in all concerns relating to the safety and security of corporate locations around the globe. Conduct ongoing review of multiple systems and sources to detect potential risks. Notify and coordinate corporate response through distribution of advisories and other communications. Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the India Supervisors. All other duties, as assigned. Qualifications Associate degree or two years of equivalent military, law enforcement, government, corporate security experience within a security operations center including knowledge of security systems such as alarm monitoring, electronic access control, and CCTV. Able to read, write, and speak clearly in English. Customer service skills. Client orientated and results driven. Effective written and verbal communication skills. Able to multitask in a fast paced, at times stressed work environment. Serve as a positive team player. Comfortable with high-tech work environment and constant learning of new tools and innovations. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Flexibility to work all shifts, and willingness to assist the team with overtime when needed. Frequent sitting. Travel, as required.
Not specified
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Regional Security Assurance Specialist, assigned to one of Pinkertons largest global clients-Amazon, will contribute to multiple projects within the Security Assurance program workstream. The Specialist executes project components to meet department objectives, ensuring deliverables are completed on time, within quality standards, and identifying potential improvements. This role supports regional assurance efforts and participates in audit projects ranging from simple activities to complex assessments. Working with colleagues, security teams, and business stakeholders, the Specialist assists with project execution, maintains documentation and data, and supports continuous improvement initiatives. Responsibilities Responsible to support day-to-day operation within assigned programs. Validate audit defects for credibility and accuracy. Identify, communicate, and escalate issues as required. Perform assigned tasks within assigned deadlines and requirements. Maintain good working relations with external and internal customers. Conduct process compliance and quality management system internal audits, per schedule and defined procedures, using audit checklists and other documentation tools and standards. Investigate and follow-up on issues observed during assurance activities to determine impact and recommend mitigation strategies. Adhere to and apply all aspects of assurance and validation protocols in a consistent manner. Ensure audits and self-inspections are closed out and submitted on time. Complete quality review of assurance assessments and preparation of reports. Comply with all applicable laws, statutes, or standards from regulatory and accrediting agencies as applicable. Assist with document retrieval /organization support for external inspections. Participate in cross-functional team efforts addressing security and compliance issues. All other duties, as assigned. Qualifications Bachelors degree with three or more years of physical security, risk management, and/or compliance experience, including related audit requirements. Corporate security knowledge, preferred. ISO 9001, LEAN, and/or Six Sigma certification, preferred. Understanding of risk management, technology, document control, and physical security. Organizational and time management skills. Detail-oriented with proficient documentation abilities. Able to work effectively with diverse teams and cultures. Clear written, verbal, and presentation skills. Self-motivated. Able to identify process improvement opportunities. Analytical and problem-solving skills. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel both domestic and international, up to 20%, and work flexible hours, as required.
Not specified
INR 1.0 - 2.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Customer Service Representative (CSR) I, assigned to one of Pinkertons largest global clients, works directly with the internal and external customers either in person or via email correspondence. The CSR manages access control requests and directs to the appropriate groups/businesses/individuals for resolution, facilitates effective communication both internal and in coordination with external stakeholders and interest groups, and assists in the completion of inter-business unit projects. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Greet and assist all Global Security Access Management (GSAM) customers within the assigned area while ensuring quality customer service. Process incoming emails using clients ServiceNow ticketing system and messaging communication platforms to GSAM. Provide tier 1 and tier 2 support for network access including troubleshooting. Coordinate issuance and administration of physical access cards. Monitor the system and respond in accordance with prescribed access control procedures. Provide ongoing support for system users (cardholders) and offsite users. Use the clients shipping tool to ship and track packages worldwide to ensure delivery. Provide daily administration of the global access control system. Maintain an in-depth knowledge of all established policies and procedures. Support all department and company goals and objectives. Process incoming mail and packages as established by internal GSAM policy. Acknowledge and execute safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. All other duties, as assigned. Qualifications Degree in computer sciences or relevant discipline with up to one year in customer support, technical support, or similar field. Capable of working under pressure while maintaining professionalism and patience with internal and external clients. Effective written and verbal communication skills in English. Serve as a productive and collaborative team member. Strong analysis, research, and problem-solving skills. Attentive to detail and accuracy. Able to effectively manage competing priorities and deadlines within a fast-paced environment. Computer skills; Microsoft 365 and SharePoint. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required.
Not specified
INR 1.0 - 2.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Badging Officer, assigned to one of Pinkertons largest global clients, will be responsible for the management of the processes relating to the creation and maintenance of physical identify access cards and the monitoring of the access control program for corporate sites within the identified geography. The Officer partners closely with local management, employees, contractors, and vendors in those locations to successfully deliver achieve deliverables. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the Corporate Global Badge policy. Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that Service Level Agreement (SLA) and commitments to internal customers are met. Provide input to the Site Setup Matrix (SSM) for new and existing Corporate Office projects such as day 1 and day 2 works. Monitor RightCrowd system working status and coordinate with global team for area access request. Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations. Ensure proper maintenance of badging inventory and records across assigned Corporate Offices. Perform other badge and physical identity area access management related duties as assigned by the line manager. All other duties, as assigned. Qualifications At least two years of experience in management of access controls (Lenel preferred), badging operations, security platforms, and customer service. Competencies: Able to adapt to a fast paced, high demand and dynamic work environment. High degree of technical knowledge. Attention to detail and a high degree of personal organization. Responsive and responsible attitude. Effective written and verbal communication skills. Client orientated and results driven. Able to resolve customer issues in a timely manner through alternative solutions or group problem solving approach. Able to multi-task and deep-dive as needed. Computer skills, Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking.
Not specified
INR 14.0 - 19.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security Consultant, assigned to one of Pinkertons largest global clients, will coordinate the deployment of physical security solutions and connected devices throughout the APAC region. This role gathers risk-related information and stakeholder requirements, manages the tender process, evaluates RFP returns, and provides strategic direction and oversight for all security projects. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Act as the APAC point of contact for all electronic security requirements. Contribute, develop, and provide guidance on the clients APAC Global Security Design Requirements (GSDR) policy. Provide consulting services to Real Estate and Security for all projects. Ensure compliance with GSDR are maintained through design and implementation. Provide cost estimates for new project planning. Manage and create detailed security requirements packages for new additions, moves, or changes to the external customers chosen security systems. Tender all security requirement packages and provide evaluated results back to stakeholders. Support the APAC Security Consulting Manager with the management of the approved security vendor list. Serve as the acting APAC Security Consulting Manager, as needed. Contribute to the development and continual improvement of the APAC regional specific standards, processes, and supporting documentation. Attend all regional project design conference calls. Retain full strategic direction and oversight of all assigned active projects providing necessary support and guidance to the Security Project Manager, as needed. Retain accountabilities for all assigned security projects until completion. Manage key stakeholders expectations to ensure risks and deadlines are thoroughly understood. Serve as the external customers trusted advisor and SME to ensure the best investment value. Share best practices through collaboration with colleagues/peers across the global organization. Conduct site surveys and assessments and provide appropriate recommendations and reports, as needed. Support security operations with GSDR audit remedial costs and audit planning material. All other duties, as assigned. Qualifications Bachelors degree with at least five years in security consulting and/or security project management role as well integrated electronic security systems design and implementation experience. Knowledge of biometrics, Lenel, Milestone, and Galaxy security systems or the ability to learn them. Knowledge of region regulations, legislation, and local norms, preferred. Commercial awareness and understanding of the procurement process within an enterprise environment, preferred. Physical security project management skills. Able to interact effectively with stakeholders, colleagues, and influencers across diverse cultures. Able to analyze complexities or ambiguities and establish appropriate next steps. Attentive to detail and accuracy. Able to manage multiple tasks simultaneously with competing priorities and deadlines. Serve as an effective team member and leader. Effective independent judgment and decision-making ability. Computer skills; Microsoft Office and IT principles. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 7.0 - 12.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Site Security Manager provides comprehensive security management support to ensure the security and safety of company assets, associates, information and interests in the defined area as well as provides security consulting and risk management services for company interests notably in all locations. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Responsible for comprehensive security practices implementation. Establish relationship with external stakeholders like business centre security teams, external security experts, law enforcement agencies, regulators etc. Provide training, coaching and supervision to internal staff. Maintain all organizational and professional ethical standards under minimal supervision. Manage security and investigation projects. Provide subject matter expertise to internal Physical Security clients and external clients across Company, as needed. Provide advice and counsel on complex physical security, internal fraud investigations or prevention, life safety risk, fire safety, crisis management, and emergency response issues. Establish partnerships with other site Physical Security Specialists and external clients on the security and safety-related aspects. Assist the security manager in monitoring progress against strategic plans. Maintain report metrics through collecting data from different resources. Ensure work performed meets or exceeds established timelines, quality standards, and maintains review processes to ensure adherence. Conduct periodic site risk assessments, security audits, and fire safety drills. All other duties, as assigned. QualificationsGraduate with ten to fifteen years of security management, investigations, and/or security risk consulting experience plus team management. Bilingual skills; written and verbal competency in English and Telegu is mandatory. Knowledge of integrated physical security, life safety, fire safety and emergency management systems. Knowledge of security equipment, like CCTV, Access control, barriers, intruder/fire alarms, firefighting equipment, GPS monitoring, DFMD, HHMD, and control panels. Project management skills. Excellent decision making skills. Stakeholder management skills. Strong work ethics, integrity, and confidentiality. Serve as an effective team member. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Must be willing to work for 24*7 and 5 Days in a week. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Regular computer usage. Frequent, sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Job Summary: Security System Analyst, will be responsible to look after the day to day operations in the Security Operation Centre of the client along with his team of Security System Analyst-II, under the supervision of Security Lead. Security Analyst will be responsible to monitor Surveillance Systems, Access Control, and Life Safety Devices Essential Functions: Represent Pinkertons core values of integrity, vigilance, and excellence. Monitor Surveillance Systems, Access Control, and Life Safety Devices in Security Operation Centre. Comply with laid down measures to achieve, under supervision of the Physical Security Manager and locational Corporate Security Manager; protection, goals, objectives, and metrics consistent with the corporate strategic plan of the client within specified geographic boundaries. Implement the laid down security policies, standards, guidelines, and procedures to ensure ongoing maintenance of security within specified geographic boundaries. Assist security leads to Investigate security breaches compilation of incident reports for the same. Monitor the SOC post-integration of all electronic security and life safety systems and generate an analysis for the Corporate Security Function. Ensure all the above-mentioned activities are performed 24x7 for the entire period of the contract. All other duties, as assigned. Education, Experience, and Certifications: Graduate or Postgraduate, with one to two years or more experience in corporate security, electronic security monitoring, forensics, or risk management industry. Experience in control room operation and team management is highly desirable. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies: Previous experience in security control room operations or electronic security surveillance is preferred. Attention to detail and accuracy. Able to analyze issues and propose appropriate solutions. Strong written and verbal communication skills. Professional demeanor while interacting with internal and external stakeholders. Able to carry out responsibilities under general supervision. Serve as an effective team member. Able to organize workload for effective implementation. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Must undergo and meet company standards for background and reference checks, drug testing, and behavioral selection survey. Roaster System; 24X7*6 days a week. Experience in managing a team of control room security associates. Cab on subsidized rates for evening and night shifts shall be provided. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Exposure to sensitive and confidential information. Regular computer usage. Ability to handle multiple tasks concurrently. Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment. Close and distance vision and ability to adjust focus. Travel, as required.
Not specified
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
Job Summary:The Security Specialist, assigned to a specific client location, will ensure the security and safety of the facility, property, and personnel. The Specialist is responsible for the related training, procedures/policies, equipment, and reporting. Essential Functions: Represent Pinkertons core values of integrity, vigilance, and excellence. Provide subject matter expertise to internal physical security clients and external clients across company, as needed. Provide advice and counsel on complex physical security, internal fraud investigations, prevention, life safety risk, fire safety, crisis management, and emergency response issues. Responsible for recruiting members of the team as well as on-the-job coaching, supervision, and evaluation; Assist with security staff development plans by identifying current needs as well as future career objectives. Create partnerships with other site Physical Security Specialists and external clients regarding security and safety-related aspects. Build and maintain relationships with other teams in the area of Operations. Develop a network of industry experts, drawing on the experience of others to learn more about the prevalent security trends challenges. Collect metrics from varying sources and create reports, as needed. Ensure work performed meets or exceeds established timelines and quality standards; Establish review processes to ensure adherence. Conduct periodic site risk assessments, security audits, and fire safety drills. All other duties, as assigned. Education, Experience, and Certifications: Graduate with ten to fifteen years of experience in security management, investigations, and/or security risk consulting. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies: Demonstrated skill and record of achievement in business-to-business operational activities. Security equipment experience including; CCTV, access control, barriers, intruder/fire alarms, firefighting equipment, GPS monitoring, DFMD, HHMD, and control panels. Knowledge of service industry cost and profitability drivers. Strong customer service and delivery orientation. Able to create and present a strong value proposition. Excellent planning and organization skills. Self-starter and results driven. Serve as an effective team member and leader. Computer skills; Microsoft Office, computer network architecture, data transmission, and bandwidth. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Exposure to sensitive and confidential information. Regular computer usage. Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. Occasional reaching and lifting of small objects and operating office equipment. Ability to adjust focus between close and distance vision.
Not specified
INR 3.0 - 8.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security Manager, located on-site with a specific client, will oversee the client s corporate security department, including but not limited to, guard force operations, physical security, corporate security policies, programs, and training. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Oversee all aspects of the clients corporate security department, including guardforce operations, physical security, processes, policies, programs, and training. Collaborate with client stakeholders and executives to understand security and regulatory compliance requirements and align them with ongoing security projects. Inspect and assess risks to ensure adequate coverage for client sites, making recommendations for solutions when needed. Interface with physical security technology providers to develop integrated risk mitigation solutions, such as access control systems and CCTV systems. Manage scheduling and staffing of security personnel, including approving overtime hours. Review and audit billing for baseline and service request hours, taking corrective actions as necessary. Conduct regular inspections of security posts to ensure compliance, housekeeping, and emergency call listings. Ensure proper inspection and maintenance of fire and emergency equipment. Continuously monitor and protect facility, personnel, and information systems. Evaluate security incidents and recommend corrective actions, including incidents involving outside vendors. Coordinate and execute security incident response planning. Establish and monitor security standards for new applications or technologies. Develop and champion Security Awareness and Workplace Violence programs. Respond to client requests for security and investigation services, coordinating and completing tasks as required. Assess security impacts of environmental changes and present findings to management. Collaborate with Human Resources to handle potential hostile terminations. All other duties, as assigned. Qualifications Associate s degree with minimum five years of progressively responsible security and safety program management experience. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives. Project management skills. Excellent verbal, written, and presentation skills. Able to interact effectively at all levels and across diverse cultures. Able to assist in facilitating progressive change. Serve as an effective team leader. Able to identify and adapt quickly to emerging situations. Strategic thinker and analytical ability. Results-oriented and client focused. Computer skills: Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 3.0 - 7.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Dynamics ERP Developer will collaborate closely with business stakeholders to understand their needs and ensure our financial and operational systems are enhanced through tailored solutions. The Developer will take a hands-on role in designing, developing, and deploying customized solutions within the Microsoft Dynamics 365 FO environment. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Work closely with senior stakeholders to understand business requirements and translate these into technical requirements for the development team. Design, develop, and implement customizations and configurations for Dynamics 365 Finance and Operations to meet specific business needs. Customize Dynamics 365 FO modules, including finance, human resources, and PMA. Configure workflows, forms, reports, and dashboards to optimize business processes. Develop and manage integrations between Dynamics 365 FO and other systems using Data Entities, Power Automate, Azure Logic Apps, and custom APIs. Utilize X++ for custom development, including creating and modifying forms, reports, and data entities. Develop and deploy custom business logic and functionalities. Conduct unit testing, integration testing, and user acceptance testing to ensure the accuracy and performance of custom solutions and configurations. Create and maintain comprehensive technical documentation for customizations, configurations, and integrations. Provide L3 technical support for Dynamics 365 FO, troubleshoot issues, and resolve system-related problems. Collaborate with support teams to address user-reported issues and provide solutions. Work closely with business analysts, project managers, and end-users to gather requirements, offer technical insights, and ensure the successful implementation of solutions. Assist in the training of end-users and support staff, developing user guides and training materials as needed. Share responsibility with teammates for occasional after-hours on-call rotation for support of production-level systems. Participate in the full application lifecycle (design, develop, test, deploy, and maintain) and innovate in each step. All other duties, as assigned. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. Equivalent work experience will be considered. Minimum of five years of experience in Dynamics 365 Finance and Operations development, including customizations and integrations plus Power BI for reporting and data visualization and X++ programming language and development within Dynamics 365 FO. Competencies: High level of hands-on experience with Knowledge of Dynamics 365 Finance and Operations modules, including finance, supply chain management, and project management. Familiarity with Data Entities, Power Automate, Azure Logic Apps, and integration patterns. Knowledge of SQL and data management best practices. Effective written and verbal communication skills. Able to work successfully with teams across the organization. Willing to learn new technologies and architectures and apply them accordingly. Knowledge of backend development best practices. Effective problem-resolution skills. Unit testing and test-driven development experience. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Ability to adjust focus between close and distance vision. Frequent sitting.
Not specified
INR 10.0 - 15.0 Lacs P.A.
Work from Office
Full Time
The Sales Support Team Leader will focus on the sales and marketing efforts of Pinkertons service models. The Leader collaborates with the Corporate Business Development team and field operations to support the capture of new business from existing and prospective clients. Responsibilities Represent Pinkertons core values of integrity, vigilance, and excellence. Respond to all sales bids, as assigned by the President or his designee. Develop and submit proposals and responses to RFQs/RFPs issued by prospective clients. Assist Pinkerton Directors and Business Development Managers with analyzing local markets to identify region opportunities, prospective clients, and associated buyers. Assist Pinkerton Directors with prospecting continuously through a variety of outbound targeting techniques including telephone and email solicitation. Secure prospect visits with appropriate Operations personnel and other subject matter experts. Assist in the preparation of face-to-face and/or web-based sales presentations for Pinkerton Directors and Business Development Managers. Assist Pinkerton Directors and Business Development Managers with follow-ups on referrals, inbound leads, and self-generated leads. Monitor prospects contract calendars. Utilize CRM software to manage prospect pipelines for Pinkerton regions. Prepare a variety of sales-focused reports, as required. Develop pricing and business development strategies in collaboration with, and under the direction of, the Global Head Business of Development and Regional Vice Presidents or their designees. Assist Pinkerton Directors and Business Development Managers with orders and process approved services schedules; Strive to assist P&L holders in their geographic territory achieve sales goals. Partner with other regional Business Development Managers, Pinkerton Directors, and the Marketing department; Focus sales efforts on developed/graded leads and established campaigns to maximize sales efforts. Participate in trade associations and trade shows and assist in other promotional efforts. Enhance and maintain business development skills through participation in a variety of training programs, as assigned. Support all Pinkerton Directors, in their assigned areas, with opportunity development and relevant business development training. Communicate with internal personnel, at all levels of the organization, for the purpose of education, training, and response. All other duties, as assigned. Qualifications Bachelors Degree with at least one year of sales administration experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Competencies: Background screening, administrative, and/or compliance experience. Technical writing experience for business-to-business RFP responses, preferred. Technical intelligence and threat analysis knowledge, preferred. Persuasive oral and written communications skills. Demonstrated sales and business development skills. CRM, preferably SalesForce.com experience. Able to assist in the interpretation of market analysis, data sets, and assist in the development of strategic business and sales direction. Effective planning and organization skills. Knowledge of various sales methodologies including RFP/RFQ response. Able to carry out multiple assignments with competing deadlines and priorities. Able to interact effectively at all levels and across diverse cultures. Serve as an effective team member. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Exposure to sensitive and confidential information. Regular computer usage. Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. Occasional reaching and lifting of small objects and operating office equipment. Ability to adjust focus between close and distance vision.
Not specified
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Quality Control Specialist, assigned to one of Pinkerton s largest global clients, will ensure the highest standards of quality in processes and outputs within the Global Customer Service operations. This role identifies areas of improvement within customer service processes, analyses key metrics to identify trends, ensures regulatory compliance, and partners with cross functional stakeholders regarding quality initiatives. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Monitor and evaluate customer service interactions to ensure compliance with the clients quality standards and guidelines. Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements. Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement. Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards. Prepare detailed reports on quality findings and present to management while offering insights and recommendations. Ensure all customer service activities comply with company policies, procedures, and regulatory requirements. Work closely with cross-functional teams to align quality initiatives with broader business goals. Maintain high standards of customer service within APAC team by ensuring consistent delivery of excellent customer experiences through effective quality control measures. All other duties, as assigned. Qualifications Bachelor s degree or equivalent experience in a related field with previous service in quality control or assurance roles, preferably within a customer service environment and experience managing security systems, risk assessments, incident management, and regulatory compliance. Previous APAC region and/or global customer service work environment knowledge, preferred. Knowledge of corporate security systems and processes. Able to apply quality assurance tools and methodologies to ensure the safety, security, and efficiency of our physical security operations. Client orientated and results driven. Attentive to detail and accuracy. Computer skills; Microsoft Office, Lenel, Tableau, security-focused PSIMs and industry standard technical applications. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Quality Control Specialist, assigned to one of Pinkerton s largest global clients, will ensure the highest standards of quality in processes and outputs within the Global Customer Service operations. This role identifies areas of improvement within customer service processes, analyses key metrics to identify trends, ensures regulatory compliance, and partners with cross functional stakeholders regarding quality initiatives. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Monitor and evaluate customer service interactions to ensure compliance with the clients quality standards and guidelines. Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements. Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement. Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards. Prepare detailed reports on quality findings and present to management while offering insights and recommendations. Ensure all customer service activities comply with company policies, procedures, and regulatory requirements. Work closely with cross-functional teams to align quality initiatives with broader business goals. Maintain high standards of customer service within APAC team by ensuring consistent delivery of excellent customer experiences through effective quality control measures. All other duties, as assigned. Qualifications Bachelor s degree or equivalent experience in a related field with previous service in quality control or assurance roles, preferably within a customer service environment and experience managing security systems, risk assessments, incident management, and regulatory compliance. Previous APAC region and/or global customer service work environment knowledge, preferred. Knowledge of corporate security systems and processes. Able to apply quality assurance tools and methodologies to ensure the safety, security, and efficiency of our physical security operations. Client orientated and results driven. Attentive to detail and accuracy. Computer skills; Microsoft Office, Lenel, Tableau, security-focused PSIMs and industry standard technical applications. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Quality Control Specialist, assigned to one of Pinkerton s largest global clients, will ensure the highest standards of quality in processes and outputs within the Global Customer Service operations. This role identifies areas of improvement within customer service processes, analyses key metrics to identify trends, ensures regulatory compliance, and partners with cross functional stakeholders regarding quality initiatives. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Monitor and evaluate customer service interactions to ensure compliance with the clients quality standards and guidelines. Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements. Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement. Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards. Prepare detailed reports on quality findings and present to management while offering insights and recommendations. Ensure all customer service activities comply with company policies, procedures, and regulatory requirements. Work closely with cross-functional teams to align quality initiatives with broader business goals. Maintain high standards of customer service within APAC team by ensuring consistent delivery of excellent customer experiences through effective quality control measures. All other duties, as assigned. Qualifications Bachelor s degree or equivalent experience in a related field with previous service in quality control or assurance roles, preferably within a customer service environment and experience managing security systems, risk assessments, incident management, and regulatory compliance. Previous APAC region and/or global customer service work environment knowledge, preferred. Knowledge of corporate security systems and processes. Able to apply quality assurance tools and methodologies to ensure the safety, security, and efficiency of our physical security operations. Client orientated and results driven. Attentive to detail and accuracy. Computer skills; Microsoft Office, Lenel, Tableau, security-focused PSIMs and industry standard technical applications. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 1.0 - 2.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Badging Officer, assigned to one of Pinkertons largest global clients, will be responsible for the process management of physical identify access cards creation and maintenance as well as the monitoring of the access control program for corporate sites within the identified geography. The Officer partners closely with local management, employees, contractors, and vendors in those locations to successfully deliver achieve deliverables. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the corporate global badge policy. Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that the Service Level Agreement (SLA) and commitments to internal customers are met. Provide input to the Site Setup Matrix for new and existing corporate office projects. Monitor RightCrowd system working statuses and coordinate with global team for area access requests. Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations. Ensure proper maintenance of badging inventory and records across assigned corporate offices Perform other badge and physical identity area access management related duties as assigned by the line manager. All other duties, as assigned. Qualifications At least two years of experience in management of access controls (Lenel preferred), badging operations, security platforms, and customer service. Competencies: Able to adapt to a fast paced, high demand and dynamic work environment. High degree of technical knowledge. Attention to detail and accuracy. Organizational skills. Responsive and responsible attitude. Effective written and verbal communication skills. Client orientated and results driven. Able to resolve customer issues in a timely manner through alternative solutions or group problem solving approach. Able to multi-task and deep-dive as needed. Computer skills, Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 1.0 - 2.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Badging Officer, assigned to one of Pinkertons largest global clients, will be responsible for the process management of physical identify access cards creation and maintenance as well as the monitoring of the access control program for corporate sites within the identified geography. The Officer partners closely with local management, employees, contractors, and vendors in those locations to successfully deliver achieve deliverables. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Ensure local and regional badge operations in the assigned area of responsibilities are compliant with the corporate global badge policy. Monitor all badge and access applications via the Trouble-Ticket/SIM and RightCrowd systems and ensure that the Service Level Agreement (SLA) and commitments to internal customers are met. Provide input to the Site Setup Matrix for new and existing corporate office projects. Monitor RightCrowd system working statuses and coordinate with global team for area access requests. Serve as point of contact with Corporate Security Badge Office (CSBO) in support of badging operations. Ensure proper maintenance of badging inventory and records across assigned corporate offices Perform other badge and physical identity area access management related duties as assigned by the line manager. All other duties, as assigned. Qualifications At least two years of experience in management of access controls (Lenel preferred), badging operations, security platforms, and customer service. Competencies: Able to adapt to a fast paced, high demand and dynamic work environment. High degree of technical knowledge. Attention to detail and accuracy. Organizational skills. Responsive and responsible attitude. Effective written and verbal communication skills. Client orientated and results driven. Able to resolve customer issues in a timely manner through alternative solutions or group problem solving approach. Able to multi-task and deep-dive as needed. Computer skills, Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 8.0 - 12.0 Lacs P.A.
Work from Office
Full Time
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Global Maintenance Support Engineer, assigned to one of Pinkerton s largest global clients, will support the maintenance and improvements of security and operating systems as dictated by the Security Consulting Manager. This role maintains service metrics, identifies technical issues, reviews and responds to service tickets, and overall is responsible for timely security service support. Responsibilities Represent Pinkerton s core values of integrity, vigilance, and excellence. Review the software and hardware issues reported via SNOW ticket tool and service requests from the site point of contact or Global Security Operation Center (GSOC). Identify technical issues, escalate to security integrators or relevant stakeholders, and keep the site point of contact informed. Validate the work done by the security integrators. Capture the security integrators response time taken to resolve the issue and if any spare parts were used. Execute periodic updates for the NVRs and Lenel ISCs in the region. Follow up requests from site point of contacts such as masking or mute the alarms, validate requests whether it is appropriate. Capture these requests via SNOW. Keep track on the warranty of all equipment for all sites. Escalate unresolved issues to the Security Consultant in the region that requires their attention. Maintain monthly/quarterly metrics of the service requests in the region. Assist the Global Engineering team on improvement initiatives such as to upgrade the firmware of the current system and operating systems as part of Global maintenance deliverables. Support other regions on critical maintenance issues during Asia business hours. Oversee and support preventive maintenance and power shutdown support work in the region, which will require working on weekends. All other duties, as assigned. Qualifications Bachelors degree with three to five years of experience in security systems related fields. Effective English written and verbal communication skills. Knowledge of biometrics, Lenel, Milestone, and other access control/CCTV systems. Knowledge of region regulations, legislation, and local norms, preferred. Strong organizational skills with an ability to prioritize. Able to interact effectively with stakeholders, colleagues, and influencers across diverse cultures. Able to analyse complexities or ambiguities and establish appropriate next steps. Able to manage multiple tasks simultaneously with competing priorities and deadlines. Serve as an effective team member. Able to maintain professional composure when dealing with unusual and stressful circumstances. Computer skills; Microsoft 365 and IT principles. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Work schedule may include after normal business hours, weekends, and/or holidays. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Not specified
INR 5.0 - 9.0 Lacs P.A.
Work from Office
Full Time
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