About Us:Platform9: A Better Way to Go Cloud Native Platform9 is a leader in simplifying enterprise private clouds. Our flagship product, Private Cloud Director delivers an open, comprehensive private cloud platform that is developer-friendly and cost-effective, while providing enterprise IT teams with key capabilities they need to modernize their legacy virtualized infrastructure, including: Production ready virtualization: Comprehensive virtualization management, from advanced resource scheduling to powerful cluster-wide Software Defined Networking. Built for the enterprise: Ability to run hundreds of clusters with high availability, seamless in-place upgrades, and backed by Platform9 s Always-On Assurance . Integrated and extensible: Integrated platform includes Kubernetes and Kubernetes based platform extensions making it easier for enterprises to harness the ever-growing ecosystem of open-source infrastructure and cloud-native services. Platform9 was founded by a team of VMware cloud pioneers and has over 20,000 nodes in production at some of the world s largest enterprises, including Cloudera, EBSCO, Juniper Networks, and Rackspace. Platform9 is an inclusive, globally distributed company backed by prominent investors, committed to driving private cloud innovation and efficiency. We have a high energy start-up culture. We value customer obsession, innovation, openness, bias towards action, and speed.And we are looking to add a seasoned cloud support engineer to our tight-knit and customer support team. About the Role We are seeking a highly motivated and experienced Senior DevOps Engineer to join our growing team. In this role, you will be responsible for the design, implementation, and maintenance of our cloud infrastructure, ensuring high availability, scalability, and security. You will be working closely with our engineering team to automate deployments, manage infrastructure as code, and troubleshoot production issues. This is a unique opportunity to work on cutting-edge technologies and contribute to the success of a rapidly growing company. We offer a fast-paced and collaborative work environment where you will have the opportunity to learn and grow your skills. Responsibilities Design, implement, and maintain our cloud infrastructure on AWS, including Kubernetes clusters, OpenStack environments, and supporting services. Automate infrastructure provisioning, configuration management, and application deployments using tools like Terraform. Implement and manage monitoring and logging solutions using Prometheus, Grafana, and other relevant tools. Develop and maintain internal tooling and scripts to improve operational efficiency. Troubleshoot and resolve production issues related to infrastructure, applications, and performance. Collaborate with engineering teams to implement and maintain CI/CD pipelines. Participate in on-call rotation to ensure 24/7 availability of critical services. Stay up-to-date on the latest technologies and trends in cloud computing and DevOps. Qualifications 5+ years of experience in a DevOps or SRE role, with a strong understanding of cloud infrastructure and operations. Extensive experience with Kubernetes, including cluster administration, deployment strategies, and troubleshooting. Experience with OpenStack is highly desirable, but not required. Proficiency in infrastructure-as-code tools like Terraform or Ansible. Strong scripting skills in Python or similar languages. Strong programming skills in Golang or similar languages. Strong configuration management skills with Salt, Chef or similar languages. Experience with Observability tools like Prometheus, Cortex, Grafana, and Loki. Experience with CI/CD tools and best practices. Experience with administrating and debugging on Linux-based operating systems. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration skills. Strong incident management experience. Bonus Points Experience with EKS (Elastic Kubernetes Service). Experience with Cluster API, Cluster API Provider for AWS or Kamaji. Experience with managing on-premise infrastructure. Familiarity with OpenTelemetry and AI-powered observability tools. Experience working in a fast-paced startup environment.

Work with product managers and engineering leads to execute the product roadmap. Hire, mentor and guide engineers on the team on technical tasks and career development Work with the customer support team to help manage customer escalations Have an unwavering commitment to quality deliverables Provide technical support to solutions team for pre-sales activities Ideal Characteristics/Profile Bachelors or Masters degrees in computer science or a related discipline Extensive related work experience is also acceptable 10 years experience as a hands-on engineer or leader in large-scale distributed systems 3 years experience in a lead/management role for an infrastructure engineering team Built and led strong engineering teams in the distributed systems space Mentor and motivate team members, along with aiding their growth and advancement Exposure to and understanding of open-source projects While not limited to specific technologies, some exposure to public / private cloud-based development with the big 3 clouds, OpenStack, Kubernetes, and languages like Node.js, Python, and Golang is desirable Technically proficient enough to drive tradeoff evaluations and execution decisions. Dives deep and understands tradeoffs in technology and strategy decisions Can manage geographically distributed teams, even with small numbers of individual contributors in different locations Strong organizational skills: ability to manage schedule, people and cost / budget Culture fit: identifies with our core values Bar raiser - Amplifies the overall ability and productivity of the team. Nice to have Exposure to application development in the cloud-native landscape is a bonus Entrepreneurial bent - ability to balance growth with development Evangelism: interest and ability to be the spokesperson for Platform9 externally Familiarity with Kubernetes and the associated ecosystem Exposure to serverless and SaaS technologies, particularly within the Kubernetes ecosystem. Benefits and Perks: Employees today are looking for companies that truly care and recognize their whole person. Platform 9s benefits and perks have been carefully designed to ensure that we take care of an employees emotions and physical well-being. Many of our benefits extend to families, who form a significant part of our well-being at work Please note that benefits change by country. Competitive Compensation and Equity Medical Healthcare for you and your family Generous Time-Off Programs & Annual Year-End Shutdown Hybrid Work Model Wellness Benefits Professional Development/Global certifications Reward and Recognition Programs Team-building activities Hackathon Company-wide programs