Senior Manager - Business Systems (GTM) - India (remote) - Pleo Senior Manager - Business Systems (GTM) - India (remote) The Senior Manager of Business Systems for GTM Business Applications will have comprehensive oversight of the business applications that are essential for the operation of key commercial functions, including Sales, Marketing, and Customer Success. This role encompasses a wide range of responsibilities focused on ensuring that these applications operate seamlessly, maintain data integrity, and provide scalable solutions that directly support and enhance revenue growth. Specifically, the Senior Manager will be responsible for the implementation, enhancement, management, and onboarding of all tools, technologies, and budgetary resources that are integral to the GTM system. This includes overseeing the technical aspects of these applications, as well as managing the relationships with vendors and stakeholders across the organization. By effectively managing the GTM system, the Senior Manager will play a critical role in enabling the organization to achieve its commercial objectives and drive sustainable revenue growth. Key Responsibilities: Lead the GTM business applications team, overseeing the development, administration, and optimization of tools such as CRM, marketing automation, customer success platforms, and sales enablement tools. Partner with Sales, Marketing, and Customer Success leaders to align technology with business objectives and drive operational efficiencies. Evaluate, recommend, and implement technology solutions that enhance customer engagement, streamline workflows, and improve data accuracy. Own the integration strategy across GTM applications, ensuring seamless data flow and reducing system redundancies. Establish and maintain governance frameworks, ensuring compliance with data security, privacy regulations, and best practices. Lead system consolidation efforts to optimize the GTM tech stack, reducing costs and complexity while maintaining business continuity. Manage vendor relationships, negotiate contracts, and drive accountability with third-party application providers. Collaborate with Data and Analytics teams to enable robust reporting and insights, ensuring GTM teams have access to real-time, actionable data. Develop and manage the roadmap for GTM technology improvements, prioritizing initiatives that provide the highest business impact. Provide leadership and mentorship to the business applications team, fostering a culture of innovation and continuous improvement. Qualifications: 10+ years of experience in business applications, CRM, or enterprise systems management, with a focus on GTM technologies. Deep expertise in CRM platforms (e.g., Salesforce, HubSpot, Dynamics), marketing automation (e.g., Marketo, Pardot), sales engagement (e.g., Outreach, Salesloft), customer success platforms (e.g., Gainsight, Totango) and Support Desk (e.g. Freshdesk, Zendesk) Knowledge of AI/ML applications in GTM technology Strong understanding of data governance, integrations (e.g., using APIs, middleware solutions), and business intelligence tools. Experience managing system migrations, implementations, and vendor negotiations. Ability to work cross-functionally with leadership, IT, and operations teams to align technology with business goals. Excellent project management skills, with experience leading multiple initiatives simultaneously. Strong analytical and problem-solving abilities, with a focus on process optimization and automation. Experience managing teams and fostering a high-performance culture. Preferred Skills: Proven experience managing high performance teams Ability to build and manage Roadmap for self and the Team Full cycle implementation experience on GTM tools Ability to work with remote stakeholders and teams Knowledge on end to end customer lifecycle in subscription business Full fledged knowledge on project management through Agile / Waterfall model Drive meaningful impact by optimizing systems that power revenue growth and customer success. Show me the benefits! Your own Pleo card (no more out-of-pocket spending!) A monthly allowance of 55 per month (INR equivalent) towards your lunch Hybrid, flexible working arrangement 25 days of PTO + public holidays Option to purchase 5 additional days of holiday through a salary sacrifice We re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously Paid parental leave - we want to make sure that were supportive of families and help you feel that you dont have to compromise your family due to work All of us have a stake in Pleo s success - ask us about our equity grant scheme Why join us Working at Pleo means youre working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means more than you d expect , and it s been the secret to our success over the last 8 years. So it s only fitting that we d pass this philosophy onto our customers to help them make the most of their finances. We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn t be siloed from the rest of the organisation they should work in unity with marketing, sales, IT and everyone else. Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is champion the customer , which means we address real pain points that businesses face. Next up is succeed as a team , which highlights how our strength lies in our diversity and trust in each other. We also make it happen by taking bold decisions and following through to deliver results. Last but not least, we build to scale , creating lasting solutions that address today s challenges and anticipate tomorrow s needs. So, in a nutshell, thats Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices and quite a few full-time remotes in 35 other countries! Being HQd out of Copenhagen means were inspired by things like a good work-life balance. If you dont work in the office with us, well help you set up the best remote setup possible and make sure you still have time to connect with your team. About your application Please submit your application in English; it s our company language so you ll be speaking lots of it if you join We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isnt able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone We re on a mission to make everyone feel valued at work. That s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs. When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page. Apply for this role We re looking for new friends, gifted minds, team players, restless talents and passionate problem solvers. (File type: pdf, doc, docx, txt, rtf), max 5MB LinkedIn Profile Some more roles for you... And it doesn t stop there. Why not have a browse at our other open roles in this department 1 The first call(s) Let s get to know each other. We want to find out more about you, your motivations, and give you more information about the role. The task is deliberately open-ended and based on something youll actually work on. There are no right or wrong answers here. Expect to share a (virtual) meeting room with two to three people youll work with regularly if you get the job. A call with someone in leadership who ll walk you through the big picture and chat about how your role will figure into that.

We are seeking an experienced and driven Senior IT Manager to lead our team of Business Systems Analysts within the IT Commercial organization. In this role, you will play a critical part in ensuring our business applications and website effectively support our commercial teams and drive business growth. You will lead the analysis, design, implementation, and optimization of solutions across a variety of SaaS platforms, fostering a culture of collaboration and continuous improvement within your team. Key Responsibilities: Team Leadership: Lead, mentor, and develop a team of Business Systems Analysts, fostering a high-performing and collaborative environment. Strategic Planning: Contribute to the IT Commercial strategy, aligning your teams activities with overall business objectives. Requirements Gathering: Oversee the process of gathering and analyzing business requirements from stakeholders across commercial teams. Solution Design: Guide the design and implementation of technical solutions that meet business needs, ensuring scalability, reliability, and efficiency. Project Management: Manage the delivery of projects related to business applications, ensuring on-time and within budget execution. Vendor Management: Collaborate with vendors to address technical issues, negotiate contracts, and stay informed about product updates and new features. Process Optimization: Identify opportunities to improve business processes through technology and automation. Communication: Facilitate effective communication between technical and non-technical stakeholders, ensuring alignment and transparency. Performance Management: Set clear goals and expectations for your team, providing regular feedback and performance reviews. Essential Skills and Experience: 5+ years of experience in IT management, with a focus on business systems analysis or a related field. Proven experience leading and mentoring a team of technical professionals. Strong understanding of business processes and requirements gathering techniques. Experience with SaaS platforms like HubSpot, Clay, Segment or other commercial tools. Familiarity with system integration methodologies and best practices. Excellent communication, interpersonal, and leadership skills. Strong analytical and problem-solving abilities. Ability to work effectively in a fast-paced and dynamic environment. Preferred Qualifications: Experience in the technology industry, preferably with a focus on commercial operations. Knowledge of ITIL, Agile, or similar methodologies. Relevant certifications in project management or business analysis.