Plm Support Engineer

Job Description

Job Summary: We are seeking a proactive and technically skilled Teamcenter Support / PLM Consultant to join our Product Lifecycle Management (PLM) team. The ideal candidate will be responsible for providing comprehensive support for the Siemens Teamcenter application, handling user queries, troubleshooting issues, coordinating with development teams, and delivering user training. The role demands strong problem-solving capabilities, excellent communication skills, and the ability to manage and mentor support team members effectively. Key Responsibilities: Lead and mentor support team members in resolving issues related to the Teamcenter PLM application. Provide first-line and second-line support to users, ensuring prompt resolution of incidents and queries to minimize downtime and avoid escalations. Act as a single point of contact for critical issue management , including handling high-priority support requests and coordinating special case testing for patch or release updates. Collaborate with end-users and stakeholders to gather business requirements, prepare Business Requirement Documents (BRDs) , and liaise with development teams to ensure accurate implementation. Delegate and monitor tasks within the support team to ensure on-time task delivery and alignment with support SLAs. Conduct training sessions for users on Teamcenter custom processes and functionalities to enhance end-user capability and system adoption. Participate actively in testing and validation of custom modules and Teamcenter enhancements in line with business priorities. Prepare and maintain documentation related to issue resolution, training materials, and knowledge base articles for knowledge transfer and future reference. Qualifications & Skills: Bachelors degree in Engineering, 3 12 years of hands-on experience in Teamcenter support or PLM consulting roles. Strong understanding of Teamcenter architecture, custom modules, workflows , and data models. Experience in working with cross-functional teams including development, QA, and end-users. Ability to create clear and concise documentation such as BRDs, test cases, and training materials. Proficiency in handling production issues, providing impact analysis, and performing root cause analysis. Excellent communication, team leadership, and interpersonal skills. Experience with Teamcenter version upgrades, patch deployments, and system configuration is a plus.