The Engagement Coordinator provides front-line customer service to internal team members, clients and vendors. You will be responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. You must work with all parties for problem resolution, providing a professional response and exhibit strong customer service orientation when dealing with all external clients. Your main responsibilities are listed below: ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for the contractor onboarding process. Responds to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA s. Uses working knowledge of various supported Vendor Management Software to troubleshoot issues. Uses customized and standardized situational responses and processes to resolve customer issues. Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process. Makes recommendations to improve efficiencies where applicable. Assists with training of peers in the standards and practices within the Customer Support organization. Receives and reviews new requisition requests daily using the VMS tool. Participates in special projects and performs other duties as assigned. EDUCATION/EXPERIENCE AND OTHER POSITION REQUIREMENTS: Were looking for candidates with Bachelors Degree. Ideally, we would like work experience in recruitment (in-house, RPO, MSP or Core HR) Youll need to be skilled in communicating effectively, both in one-on-one and in group settings You must have the ability to establish and maintain effective working relationships We need someone to work in a fast-paced environment and perform multiple work assignments simultaneously You will possess data entry, analytical, and organizational skills with attention to detail Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

The Engagement Coordinator provides front-line customer service to internal team members, clients and vendors. You will be responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. You must work with all parties for problem resolution, providing a professional response and exhibit strong customer service orientation when dealing with all external clients. Your main responsibilities are listed below: ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for the contractor onboarding process. Responds to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA s. Uses working knowledge of various supported Vendor Management Software to troubleshoot issues. Uses customized and standardized situational responses and processes to resolve customer issues. Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process. Makes recommendations to improve efficiencies where applicable. Assists with training of peers in the standards and practices within the Customer Support organization. Receives and reviews new requisition requests daily using the VMS tool. Participates in special projects and performs other duties as assigned. EDUCATION/EXPERIENCE AND OTHER POSITION REQUIREMENTS: Were looking for candidates with Bachelors Degree. Ideally, we would like work experience in recruitment (in-house, RPO, MSP or Core HR) Youll need to be skilled in communicating effectively, both in one-on-one and in group settings You must have the ability to establish and maintain effective working relationships We need someone to work in a fast-paced environment and perform multiple work assignments simultaneously You will possess data entry, analytical, and organizational skills with attention to detail Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outloo

If youre the sort of person who obsesses about high levels of customer service and is passionate about managing key HR activities, then we have a role for you! Pontoon is looking for an Sourcer who can competently manage the day-to-day HR operations. Someone who is easy to do business with and capable of resolving challenging issues. Someone who is also a data entry whiz and can expertly and accurately maintain vendor information systems. What does a day in the life of a Pontoon Engagement Coordinator look like An Engagement Coordinator is a wizard on admin tasks and data entry. You are responsible for our contactor onboarding process and will spend much of your time responding to inquiries, making assignment updates and changes, answering questions or concerns on invoices and timesheets, working on visa letter requests and coordinating general reporting requests, among other administrative and data entry activities. You will experience a high volume of calls, tickets, and emails that require responses according to client SLAs, so being a great communicator who works with a sense of urgency and accuracy is the recipe to success. You ll spend much of your day in Vendor Management technology and will be a subject matter expert for both your team and the client before you know it! At Pontoon, we are customer obsessed. We partner with some of the largest companies in the world, to transform their talent strategy. We are game changers who don t believe in standing still. If you are looking to make an impact and to learn and develop, then Pontoon is the place for you to thrive.

SUMMARY: The Senior Specialty Recruiter is accountable for the recruitment for one or more clients, with a focus on meeting and/or exceeding performance expectations as identified by Service Level Agreements (SLAs) and ensuring a positive and efficient experience for prospective candidates and our clients. Serves as primary point of contact for the requisition and maintains healthy relationships with hiring managers and candidates. Drives requisition health and candidate flow, creating added value to achieve client strategy. Typically, responsible for one or more client accounts with requisitions that cover various roles and skillsets, including specialized or niche roles, as defined by the client. GENERAL RESPONSIBILITIES: Determines or is provided with staffing needs of one or more clients and identifies, engages and recruits qualified candidates from the candidate pipeline. Analyzes client requirements and qualifies candidates by conducting telephone and/or face-to-face interviews according to identified qualification standards. Selects candidates using discretion and independent judgement and prepares and delivers candidate presentations for clients. Enters and tracks candidate data in various electronic systems and runs standard reports as required. Maintains effective, ongoing relationships with candidates throughout the recruitment process, in addition to candidates who are in between assignments. Fields moderately complex to complex inquiries from candidates and hiring managers; escalates inquiries to senior team members and/or management as necessary. Resolves issues with client(s), utilizing a defined escalation matrix. Coordinates logistics for recruiting events, such as job fairs, open houses, and invitation-only events. Identifies areas of potential optimization, shares with management, and assists with developing solutions. Collaborates with team members to develop and maintain a unified approach to talent sourcing and recruitment. Trains and provides guidance on industry best practices, as well as client-specific needs and expectations, to less experienced team members. Proactively establishes and maintains beneficial business relationships through networking with industry contacts, association members, trade groups, employment groups and/or social media. May initiate requisitions and/or assist with facilitating appropriate approvals for requisitions. May schedule candidates for telephone and/or face-to-face interviews and orientations. May administer pre-employment activities, including, but not limited to, coordinating forms, applications, offer letters and expense reports, drug testing, background and reference checks, and security clearance validation. May coordinate the preparation of and/or assist with the distribution of new hire informational packets. May audit candidate files to ensure required records are completed and entered in the appropriate electronic systems. Participates in special projects and performs other duties as assigned. EDUCATION JOB REQUIREMENTS: Education: APAC: Bachelor s Degree Experience: Minimum four (4) years of agency and/or corporate recruiting experience. Previous experience utilizing Applicant Tracking Systems (ATS) and/or Human Resources Information Systems (HRIS) is preferred. KNOWLEDGE, SKILLS ABILITIES: Skilled in communicating effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to maintain confidentiality and handle highly sensitive/confidential information. Ability to function effectively with or as part of a team. Ability to demonstrate critical thinking based on in-depth data, substantiating information, considering/respecting of others input, personal values and ethics. Ability to demonstrate effective customer services skills. Ability to utilize market research tools and techniques. Ability to identify and/or document existing and new trends as well as evaluate and predict their impact on the organization. Ability to understand, interpret and apply related federal, state, and local laws, rules and regulations. Knowledge of and the ability to apply the principles, best practices, and standards of recruiting. Advanced proficiency with electronic recruiting resources, such as customer relationship management (CRM) tools, applicant tracking systems (ATS), and job boards. Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook.

As a Sourcer, you know that you need to come up with fresh ideas in order to drive candidate flow in the full lifecycle recruiting process. You also know that customer service is key to successfully supporting your customers and attracting top talent. Pontoon is looking for someone who can bring a new outlook to candidate attraction. As a part of the sourcing team, you will be tasked with communication and outreach to create a candidate funnel. Your top priority will be marketing to top talent and searching for ideal candidates for our clients. The ideal Sourcer is confident in data mining, social media campaigns, and advertisements. The Sourcer is a vital part of the talent acquisition process because they are our front line of defense when it comes to producing quality candidates for our clients. Are you up for this task What does a day in the life of a Pontoon Sourcer look like Each role will require its own sourcing strategy, so it s up to you to get creative with marketing content, including postings, email campaigns, and flyers! Being a job board and sourcing tool wizard as you leverage these platforms to post approved requisitions, identify and attract talent, and build your pipeline Developing research skills using Boolean searches and leveraging relevant media and communication channels Utilizing data and metrics to evaluate current initiatives, strategies, pipelines, tools, technologies, job boards, etc. and identify, recommend, and develop best practices Daily interaction with your recruiting team as well as hiring managers and candidates At Pontoon we are customer obsessed. We partner with some of the largest companies in the world to transform their talent strategies. We are game changers who don t believe in standing still. If you are looking to make an impact and to learn and develop, then Pontoon is the place for you to thrive. So are looking for a company that not only caters to its clients but its employees as wellThen Pontoon is waiting for candidates like you! Click here to find out more.

SUMMARY: The Engagement Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. The Engagement Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients. Responsibilities may include requisition review, and maintenance using VMS technology, and other systems as required. Works under general supervision. GENERAL RESPONSIBILITIES: Responsible for the contractor onboarding process. Validates client onboarding documents to ensure compliance. Serves as a primary point of contact for multiple vendors to facilitate onboarding. Build strong relationships with all stake holders. (Client, Suppliers and Internal Team) Responsible to ensure that the vendors are following the client guidelines for onboarding. Responds and answers all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA s. Respond to Various partners via phone call/ Emails or any other mode suggested by management. Supports the business as backup when the team members are on leave. Uses customized and standardized situational responses and processes to resolve customer issues. Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process. Makes recommendations to improve efficiencies where applicable. Works to meet all contracted SLA s and works to improve overall process by recommending improvements to Advisory Consultant and/or Program Manager. Documents and escalates all contacts reported by users following Customer Support standard operating procedure. Maintains and continually increases knowledge of supported software solutions. Assists with training of peers in the standards and practices within the Customer Support organization. Receives and reviews new onboarding requests daily using the VMS tool. Updates and maintains records of all the onboarding information to organize and prioritize work. Maintains thorough and accurate documentation on any end user interactions. Participates in special projects and performs other duties as assigned. EDUCATION AND EXPERIENCE REQUIREMENTS: Education: Bachelor s Degree Experience: Minimum of two (2) years work experience in a service level industry and/or one (1) to three (3) years experience in a customer service environment or equivalent. KNOWLEDGE, SKILLS ABILITIES: Skilled in communicating effectively verbally and in writing. Ability to establish and maintain effective working relationships through strong customer service skills. Proven ability to work in a fast-paced and dynamic environment. Possess strong attention to detail. Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

JOB SUMMARY: The Engagement Coordinator provides front-line customer service to internal team members, clients and vendors. You will be responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. You must work with all parties for problem resolution, providing a professional response and exhibit strong customer service orientation when dealing with all external clients. Your main responsibilities are listed below: ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for the contractor onboarding process. Responds to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA s. Uses working knowledge of various supported Vendor Management Software to troubleshoot issues. Uses customized and standardized situational responses and processes to resolve customer issues. Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process. Makes recommendations to improve efficiencies where applicable. Assists with training of peers in the standards and practices within the Customer Support organization. Receives and reviews new requisition requests daily using the VMS tool. Participates in special projects and performs other duties as assigned. EDUCATION/EXPERIENCE AND OTHER POSITION REQUIREMENTS: Were looking for candidates with Bachelors Degree. Ideally, we would like work experience in recruitment (in-house, RPO, MSP or Core HR) Youll need to be skilled in communicating effectively, both in one-on-one and in group settings You must have the ability to establish and maintain effective working relationships We need someone to work in a fast-paced environment and perform multiple work assignments simultaneously You will possess data entry, analytical, and organizational skills with attention to detail Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook Equal Opportunity Employer M/F/D/V We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Kind attention: Pontoon India does not collect any fee/s from the candidate for recruitment. Pontoon India employees are not allowed or authorized to collect any fee/s from the associates, candidate and client. Selection of candidate/associate is based on defined process, merit and as per the requirement.

Are you solution focused with excellent communication skillsDo you enjoy providing data to help drive talent acquisition needsIf so, keep reading! Pontoon has a need for an Advisory Consultant. This individual would manage our customer s recruitment needs for their contingent workforce. Pontoon s Advisory Consultants excel at communication as they have direct interaction with our customers and partners. By utilizing a consultative approach, our Advisory Consultants provide market and industry insight to help influence decision making for our customers. While this role would be an individual contributor, Advisory Consultants often grow into exceptional Program Managers. What does a day in the life of a Pontoon Advisory Consultant look like You are the trusted advisor on all workforce solutions for your client, guiding them end to end through the requisition process Your partnership includes reviewing current business challenges and needs, guiding decision making on roles and job descriptions, providing insights gained from market intelligence, and creating custom talent acquisition strategies to address each unique challenge As an Advisory Consultant your focus is the client and you will spend most of your time acting as a liaison with key stakeholders, while receiving support from internal colleagues to complete the full lifecycle of talent acquisition Internal and external partners will look to you to offer subject matter expertise specific to domain knowledge, industry, contingent labor, etc. At Pontoon, we are customer obsessed. We partner with some of the largest companies in the world to transform their talent strategies. We are game changers who don t believe in standing still. If you are looking to make an impact and to learn and develop, then Pontoon is the place for you to thrive.