The Support team plans, guides, and delivers client projects, all with the aim to meet timeline and budget expectations and achieve organizational goals. This is a Customer-facing project implementation role. Candidate must have required skills and experience for defining and performing complex integration development work, in addition to strong communication and organizational leadership skills to act as the overall Tech Lead for assigned projects. Your day-to-day job will consist of: Implement ETL processes that populate a data warehouse using star schemas from a variety of data sources Design and develop SQL Server stored procedures, functions, views and triggers to be used during the ETL process Design and develop Snowflake customizations within the product framework Participates in the requirements gathering process and assists with designing the business process dimensional models Work with data providers to fill data gaps and/or to adjust source-system data structures to facilitate analysis and integration with other company data Perform data profiling and source to target mappings Perform analysis on source data to determine the feasibility of using this data to solve business needs Write scripts for automated testing of data in the target facts and dimensions Capture audit information during all phases of the ETL process Write and maintain documentation of the ETL processes via process flow diagrams Act as the customer-facing PowerSchool technical lead for assigned projects. Provide PowerSchool technical solution expertise and guidance for assigned projects and customers, and lead and coordinate the delivery of technical integrations, customizations, data validation, and system QA together with other assigned PowerSchool team members Minimum Qualifications Bachelor s Degree in Computer Science or STEM majors, or equivalent years of equivalent work experience 5+ years of professional experience in a similar scope role Excellent verbal and written communication skills Experience with relational database design/modeling Experience interfacing with business users and gathering and understanding their requirements SQL coding/querying skills in SQL Server and/or MySQL, Oracle, Postgres, SnowFlake Experience in an Agile environment Preferred Qualifications (These are NICE to haves. Add up to 5, keep them objective and qualifiable/quantifiable if possible)

PowerSchool is hiring a Security Operations Center Associate Analyst. This position is reporting to the Security Operation Center Manager and is part of the 24x7 Security Operations Center team. This position will assist in the operation and configuration of security monitoring tools of PowerSchool including SIEM, Intrusion Detection Systems, Data Loss Prevention, WAF, Advanced Threat Protection and others. This is a great opportunity for an individual who wants to start a career in Security, working with high level technologies and professionals. Responsibilities include: Available to work on a 24x7 shift pattern. Act as first line of defense to identify, secure and react to pre-defined security alerts using run books. Assist in the response of high impact incidents, working with all internal stakeholders around the company. Stay up to date with the most recent threats and tecShnologies in the Cybersecurity world and actively contribute in improving the processes and solutions in place. Ability to utilize tools like SIEM, Endpoint protection, Web application Firewalls, Data Loss prevention, etc Able to interpret Vulnerability Scans, security logs and identify risk patterns or breaches Identify, assess and remediate pre-documented low risk security events. Assist in automating security routines and event treatment using the available tools and scripting languages. Execute Runbooks and SOC procedures and contribute in improvements. Monitor security access and conduct security assessments to identify vulnerabilities and perform risk analysis Analyze the root cause of incidents working with SME s and application team Minimum Qualifications Minimum of 2 to 3 years of relevant and related work experience. Be passionate about Cyber Security. Bachelor s degree in Computer Science, Information Security or Information Technologies. Preferred Qualifications Prefer to have experience in Splunk and Crowdstrike

Description The Senior Quality Assurance Engineer, under the general direction of the Lead and/or Manager, Quality Assurance Engineering, is responsible for working within an Agile framework and collaborating with other team members to deliver compelling, high quality solutions via integrative sprint commitments and periodic release vehicles. Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Within an Agile framework, collaborate with other team members to deliver compelling, high quality solutions via iterative sprint commitments and periodic release vehicles Research and internalize proposed software requirements, functional designs and technical designs Develop and implement test strategies and test plans that result in effective identification of software defects Design, create and execute effective automation tests using Selenium, including creation of necessary test data Communicate and present test artifacts such as test plans, test cases and test results; aid in the interpretation of test results Perform verification of software defect fixes to ensure they resolve the stated problem Follow sound problem solving methodologies to identify, troubleshoot and properly document software defects Perform maintenance on existing test ware and implement incremental improvements Identify, quantify and communicate software risks and produce comprehensive mitigation strategies Uphold existing quality assurance and test standards and processes and be a champion in driving further improvements Produce accurate estimates for the time needed to execute on assigned projects and tasks Train and mentor new and more junior test engineers and perform peer test plan review Other duties as assigned Qualifications 6+ years professional experience Bachelor s degree in Computer Science, Information Systems or equivalent degree required Last Modified Date: June 2017 Page 2 Ability to program in Java, JavaScript and/or Python Good hands on experience in developing framework using Java/Selenium/webdrive.io Good hands on experience in writing APIs automation along with UI automation. Good understanding of emerging AI technologies, hands on usage of OpenAI/CoPilot etc. Advanced problem solving, troubleshooting and analytical skills Understanding of SQL in order to manipulate and validate test data Understanding of XML, HTML Strong written and verbal communication skills Strong time management skills Ability to work both individually and in a team environment Exposure to Selenium automation tool preferred

The Resource Manager is responsible for supporting all members of the TSG Team toward a goal of effective Case and Resource management. They will work with the TSG team and Managers to perform any functions to ensure all work is being completed efficiently and effectively including creating and assigning cases, documenting processes and progress, and managing client-facing queries. Responsibilities Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Process all Customer inquiries and create cases accurately and efficiently Demonstrate ability to successfully handle multiple cases and tasks simultaneously Demonstrate expert knowledge of all products and services to assign cases Be able to clearly and concisely communicate via phone, e-mail, and live remote chat Follow prescribed processes, procedures and utilize provided tools Demonstrate ability to think independently and analyse for solutions and propose changes to increase efficiency and quality Communicate TSG needs to the department Ensure compliance with company policies, procedures, standards and expectations Conduct regular communication with supervisor Exhibit continued growth in knowledge and skills Track progress and time utilization Work closely with all TSG staff to effectively accomplish goals Other duties and responsibilities: Other responsibilities assigned by management Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: High School Diploma required Bachelor s Degree preferred 2-5 years related job experience Excellent organizational skills Excellent written and oral communication skills Strong computer skills, including: CRM (Customer Relations Management) tools Salesforce (minimum 1 year) Online meeting/conference tools Proficient in Microsoft Office suite Proven ability to manage large volume of work and multiple priorities in a demanding work environment Proven ability to thrive with strict time management requirements Diligent in tracking progress and schedules Proven ability to work cohesively with a team Self-motivated and self-directed Accepts and responds to feedback quickly and positively Physical Requirements Lifting/Carrying: Occasionally carrying items weighing under 10 lbs. Rarely carrying items weighing between 11-20 lbs. Twisting/Turning: Occasionally reaching over shoulder Overhead and reaching outward Occasionally bending Frequently walking normal surfaces Constant sitting Other: Constant use of keyboard, fine dexterity, grasping, holding Constant repetitive motion hands

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means youre joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.Team OverviewOur Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool.Role OverviewThe Senior System Administrator, NetSuite will support the ongoing maintenance and customization of PowerSchools instance of NetSuite to ensure the continued delivery of innovative, high-quality solutions that enable PowerSchool to accomplish its company and financial business objectives. This role will work cross-functionally with a variety of PowerSchool departments to maximize the value NetSuite provides to PowerSchool. This includes managing the day-to-day incoming requests from business users, understanding requirements and determining complexity, defining solution functionality, designing solutions, developing and maintaining solutions over time. The Senior System Administrator - NetSuite will be hands-on and be involved in the support of managing NetSuite in a diverse working environment. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.DescriptionThe Enterprise Applications team is responsible for establishing and configuring enterprise software applications, providing training to IT staff and employees, supporting users, and troubleshooting issues.Your day-to-day job will consist of:Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customization of PowerSchool’s NetSuite instance using SuiteScript in support of key business initiatives inclusive of maintaining and creating new scriptsSupport integration of NetSuite with other platforms, including Salesforce.comAnalyze business needs and facilitate design, review & training sessions with technical and business stakeholdersPrepare and deliver saved searches, reports, recommendations, or alternatives that address existing and potential trouble areas in operating NetSuite across the organizationManage system enhancement projects in accordance with established SDLC and agile methodologiesCreate systems documentation including, business requirements documents, functional designs, user manuals, test scripts, test plans and training materialsWork collaboratively across teams and/or independently to design and build solutions on the NetSuite, SuiteScript, and SuiteBuilder platform using progressively complex capabilitiesAdministration of new enhancements: creation of custom functions, processes, forms, reports, workflowsDevelop reports, dashboards, and processes to continuously monitor data quality and integrityManage security, users, roles, profiles, groups, queues and other NetSuite setup options as necessaryServe as a subject matter expert on items related to NetSuite and SuiteAppsCoordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation supportIdentify opportunities for automation to increase quality and speed of processes.Prioritize tasks, manage time effectively and work on projects in parallel.Other duties as assigned.QualificationsTo be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:Bachelor's Degree in Computer Science, Engineering or related technical field preferred4+ years of experience as a NetSuite Developer or NetSuite Administrator requiredNetSuite SuiteFoundation, Administrator and SuiteCloud Developer Certifications desiredTrack record of multiple successful NetSuite and similar ERP full-lifecycle implementationHands on knowledge and proven competency coding in SuiteScriptDeep knowledge of NetSuite functionality, and the coding that brings about this functionalityHighly skilled at coding in HTML, CSS, JavaScriptExperience with revenue-based functionality such as Advanced Revenue Management and Fixed Asset ManagementExperience working with the Electronic Bank Payments SuiteAppKnowledge of the NetSuite Dunning moduleExperienced in SuiteAnalytics and SuiteAnalytics ConnectHands on knowledge of Salesforce, Coupa, Boomi a plusHas a professional image and builds strong relationships across functionsExcellent analytical, mathematical, and creative problem-solving skillsExcellent written and verbal communication skills while maintaining objectivity and proper understanding of a problem or situation when placed under stressful conditionsExcellent listening and interpersonal skills with ability to communicate and explain complex concepts across functions and levels of the organizationMust have the ability to make recommendations to effectively resolve problems or issues using judgement that is consistent with standards, practices, policies, procedures, regulation or government lawAbility to conduct research into NetSuite issues and related products as requiredAbility to communicate ideas in both technical and user-friendly languageHighly self-motivated and directed and work well as with a team while learning software capabilities hands-on and willingness to be self-driven in ongoing skills developmentAbility to effectively prioritize and execute tasks in a high-pressure environmentAbility to research and analyze information from a variety of sources to determine best go forward pathFamiliarity with integrated application platforms and the impact of data quality on the successful transformation of information between systems.

The Consulting Services team provides information technology (IT) support and implements hardware and software solutions, with a focus on enhancing our IT systems and helping our organization operate more efficiently. Your day-to-day job will consist of: Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the company s and client s business requirements All other duties as assigned Minimum Qualifications Bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred Strong knowledge of standard IT practices and workflows Experience in Snowflek and SQL Experience with building dashboards or a deep understanding of Business Intelligence Advanced knowledge and applications troubleshooting with industry specific applications Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology Strong customer service skills Strong project management, verbal and written communication skills and customer service skills Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution Strong analytical, troubleshooting and organization skills Able to work both independently and as a member within a team environment

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction. Responsibilities Your day-to-day job will consist of: Implement ETL processes that populate a data warehouse using star schemas from a variety of data sources Design and develop SQL Server stored procedures, functions, views and triggers to be used during the ETL process Design and develop Snowflake customizations within the product framework Participates in the requirements gathering process and assists with designing the business process dimensional models Work with data providers to fill data gaps and/or to adjust source-system data structures to facilitate analysis and integration with other company data Perform data profiling and source to target mappings Perform analysis on source data to determine the feasibility of using this data to solve business needs Write scripts for automated testing of data in the target facts and dimensions Capture audit information during all phases of the ETL process Write and maintain documentation of the ETL processes via process flow diagrams Act as the customer-facing PowerSchool technical lead for assigned projects. Provide PowerSchool technical solution expertise and guidance for assigned projects and customers, and lead and coordinate the delivery of technical integrations, customizations, data validation, and system QA together with other assigned PowerSchool team members Minimum Qualifications bachelors Degree in Computer Science or STEM majors, or equivalent years of equivalent work experience 5+ years of professional experience in a similar scope role Excellent verbal and written communication skills Experience with relational database design/modeling Experience interfacing with business users and gathering and understanding their requirements SQL coding/querying skills in SQL Server and/or MySQL, Oracle, Postgres, SnowFlake Experience in an Agile environment

OverviewThe Senior System Administrator - Salesforce will be responsible for the design, configuration, development, testing, documentation, and deployment of CRM solutions on the salesforce.com platform. The solutions encompass the sales and service clouds. The Senior System Administrator - Salesforce must possess good interpersonal skills as he/she will partner with business analysts, end users, and IT personnel to create and implement end to end solutions aligned with PowerSchool processes. As a key member of the Application Administration team, the Senior System Administrator - Salesforce will be a key player in enhancing how PowerSchool uses Salesforce. Candidates must be self-motivated and able to work with minimal supervision.ResponsibilitiesEssential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Responsible for the SFDC configurations and customizations needed to deliver the desired solution.Perform administration of the Salesforce.com instance including managing fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email notifications, custom buttons/links, etc.Develop or enhance custom objects, Visual Force pages, APEX classes, triggers and services, reports, dashboards, and workflows.Work collaboratively across teams and/or independently to design and build solutions on the Salesforce.com platform, includingWeb Services APIs, Apex, and Visualforce.Provide guidance on solution requirements, technical design, integration architecture, and solution recommendations.Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers and email alerts.Integrate Salesforce with other platformsImplementations change control from development sandboxes to production and across the development lifecycle. Ensure that all necessary changes are documented, reviewed, tested, and approved before being deployedLog and track identified system problems and work with Salesforce team through resolutionImplement and govern security related to profiles, permission sets, roles, sharing settings and login access policiesUnderstand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades.Apply change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments.Manage and configure Salesforce integrations, including custom integrations.Proficient in Lightning Platform and capabilities.Manage new user set-ups and deactivationImplement and govern security related to profiles, permission sets, roles, sharing settings and login access policiesResearch and stay current on security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and or toolsRegularly audits data to uncover data integrity issues and/or opportunities for process improvement.Maintains updated system documentation and Salesforce policies/procedures.Serve as a subject matter expert on items related to Salesforce.com, third party integrations, and AppExchangeRemain current on new Salesforce features and functionality and providing recommendations for process improvementsQualificationsTo be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:Bachelor's Degree in Computer Science, Engineering or related technical field preferred4+ years experience in technical implementations of Salesforce CRM or similar roleSalesforce Certified Administrator requiredSalesforce Certified Advanced Administrator desiredSalesforce Certified Platform Developer desiredExperience with CPQ systems, such as Salesforce CPQ requiredCompetent with Apex and VisualforceProven ability to independently perform development, testing, implementation, documentation and updates as it relates to the SalesForce.com software and system administrationExperience with FinancialForce a plusHands-on experience managing sales operations processesBusiness Analyst experience a plusExtensive experience with custom objectsStrong understanding of Marketing Cloud, Sales Cloud and Service CloudBuilds relationships and works well across functionsCan work independently, as well as with a teamGood analytical skills and ability to distil salient points from large dataAbility to communicate and explain complex numbers across functions and levels of the organizationPossess a strong analytical and communication skills, both written and verbalPrioritize tasks, manage time effectively and work on projects in parallelMust have the ability to make recommendations to effectively resolve problems or issues, by using judgement that is consistent with standards, practices, policies, procedures, regulation or government lawWillingness to learn new technologies, self-motivatedAbility to act quickly and iterate to achieve results

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Within an Agile framework, collaborate with other team members to deliver compelling, high quality solutions via iterative sprint commitments and periodic release vehicles Research and internalize proposed software requirements, functional designs and technical designs Develop and implement test strategies and test plans that result in effective identification of software defects Design, create and execute effective automation tests using Cypress.IO, including creation of necessary test data Communicate and present test artifacts such as test plans, test cases and test results; aid in the interpretation of test results Perform verification of software defect fixes to ensure they resolve the stated problem Follow sound problem-solving methodologies to identify, troubleshoot and properly document software defects Perform maintenance on existing test ware and implement incremental improvements Identify, quantify and communicate software risks and produce comprehensive mitigation strategies Uphold existing quality assurance and test standards and processes and be a champion in driving further improvements Produce accurate estimates for the time needed to execute on assigned projects and tasks Other duties as assigned Qualifications Minimum Qualifications Mininimum of 5+ years of professional experience in quality assurance Bachelor s degree in Computer Science, Information Systems or equivalent degree required Ability to program in at least one programming language like NodeJS, Javascript and Java Experience with Test Frameworks like Cypress.io, JMeter, K6.io is required Experience with Databases: MySQL, Postgres or similar RDBMS required Experience with AWS Cloud Infrastructure is preferred Experience with version control tools - Github is preferable Problem solving, troubleshooting and analytical skills Understanding of SQL in order to manipulate and validate test data Understanding of XML, HTML Strong written and verbal communication skills Strong time management skills Ability to work both individually and in a team environment

The Financial Analyst will serve as a key member of the Financial Planning Analysis (FPA) team reporting directly to the Senior Manager, Finance and will be expected to leverage financial systems to streamline PowerSchool s financial reporting and forecasting. By way of first-class management reporting, diligent analyses, and strategic modelling, the Finance team plays a key role in informing leadership of actual and projected performance in a fast-paced and highly collaborative environment. You will be empowered to expand PowerSchool s use of financial planning software, visualization tools, and ETL tools/processes to automate our finance operations and extract valuable insights from PowerSchool s various software tools. We are seeking an experienced finance and systems professional, to move our team beyond Excel and maximize the value of our data and financial planning software. Responsibilities Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Extract data and harness insights from/using CRM/ERP/BI/Financial Software tools Function as Adaptive Insights Systems Admin and represent FPA on technology discussions with Accounting, Data Governance, and other cross-functional operations Translate Excel models to Adaptive Build dashboards in DOMO or other visualization tools To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications Minimum Qualifications Qualifications include: 3+ years of experience in a finance or technology setting working with CRM/ERP/BI/Financial Software tools Expert knowledge of Adaptive Insights or similar financial planning software (Vena, Anaplan) with the confidence to function as our Adaptive Systems Admin Direct experience with Salesforce CRM, Netsuite ERP and visualization tools (Domo, PowerBi, Tableau) Strong understanding of RDBMS and experience leveraging ETL and BI tools on large data sets/databases Working knowledge of accounting and finance to draw upon while translating Excel models to Adaptive Intermediate Excel skills, including pivot tables, vlookups, and sumifs - VBA, MDX or DAX knowledge a plus Ability to manage multiple competing priorities The ability to work cross-functionally to effect change in our systems and our data The willingness to dive into the detail to resolve even the smallest of issues Experience working in SaaS-based business and constructing SaaS-driven data analytics/KPIs as an asset

A quality assurance engineer is responsible for designing and executing both manual and automated tests to ensure high-quality software delivery. Collaborating within an agile framework with engineering, product management, and design teams, they identify test strategies, troubleshoot quality issues, and provide detailed defect analysis. This role also involves creating documentation, optimizing departmental processes, and preparing analytical reports. Your day-to-day job will consist of: Be part of Agile Scrum team and manage quality of software projects from inception to delivery Be a highly technical hands-on engineer. Coach and mentor junior team members for skill development and experience Works to increase team efficiency and effectiveness in order to achieve long term goals Analyze requirements, architect testing and quality assurance strategies, implement continuous automation, as well as all the required testing disciplines / artifacts to ensure highest quality for all product deliverables Communicate cross-functionally and drive quality Work in partnership with product management, engineering and other stake holders to drive quality and deliver the best products that delight end users Ensure unit testing, code reviews, functional testing, integration testing, etc., are implemented and completed for functionality, performance, scalability and security. Ensure adherence to standards and best practices Drive automation initiatives that reduce time spent on QA processes Employ continuous automation and continuous improvement; continually drive improved disciplines, process and tools Collaborates with other departments to direct customer compliance issues to appropriate areas for investigation and resolution Other duties as assigned Qualifications Minimum Qualifications 5+ years of software development, quality engineering and / or quality assurance experience for enterprise software products. Experience working in products in Financial accounting domain is a must. Bachelor s degree in computer science or related technology field Deep understanding and proven track record of delivering enterprise software products with solid understanding and experience in Agile software development Experience developing automation framework in webdrive.io/selenium. Experience in development of, automation of enterprise scale web applications in accounting domain. Prior experience coding in Java, SQL and web technologies such as JavaScript/Typescript, jQuery and CSS3 as well as automation technologies such as Junit, Selenium and webdriverIO is a plus Excellent written and verbal communication skills with the ability to effectively communicate across all levels of the company. Ability to work in a fast-paced, dynamic, and innovative environment, with the ability to deliver outstanding results Self-starter who can perform flawlessly with minimal oversight/direction; possess a whatever it takes to get the job done work ethic (i.e., pick up the phone, stop by a desk, follow-up multiple times, etc.) Analytical and strategic thinker; outstanding business analysis and associated problem-solving skills; attention to detail is a must Concise, creative presentation skills, both verbally and in written format

A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices. Your day-to-day job will consist of: Responsible for execution of day-to-day tasks related to monitoring and managing complex cloud infrastructure to ensure service availability and data security Execute ticket triage, investigation and resolution of reported incidents Participate in 24x7 on-call rotations to resolve incidents in support of production systems Monitor and configure systems resources (memory, disks space & CPU utilization) Improve customer experience with infrastructure performance tuning and optimization Manage and perform operating system and application software patches and updates Performs root cause analysis on trended incidents and major outages up through the application stack Develops automation that can trigger off a variety of industry standard monitoring tools to resolve common issues in the environment or maintain operating levels Qualifications Minimum Qualifications 3-5 years experience supporting cloud-based applications and services Bachelor s degree in Computer Science, Information Systems, or equivalent degree Minimum 3 years experience with application server technologies such as IIS, Tomcat Minimum 3 years practical experience of AWS and/or Azure equivalent technologies such as EC2, NSGs, VPC/VNETs, Load Balancers, DNS, and certificate management 1+ years experience in server administration and cloud deployment of both Windows and Linux Minimum 1 years experience with Infrastructure as Code (IaC) orchestration technologies such as Chef, Puppet, Ansible, Salt, Cloud Formation, ARM Templates, Terraform or comparable (demonstrable proficiency or professional experience in same preferred) Preferred Qualifications Demonstrable knowledge of Python, PowerShell, Ruby, or other programming languages Demonstrable knowledge of cloud Identity and Access Management (IAM), Azure AD (AAD) Ability to handle a heavy workload with multiple projects and frequent interruptions Ability to work in a changing, dynamic environment