Roles and ResponsibilitiesManage customer care operations to ensure timely resolution of customer queries and issues.Develop and implement effective strategies to improve customer satisfaction, loyalty, and retention.Lead a team of customer service representatives, providing guidance on product knowledge, sales techniques, and performance management.Collaborate with other departments (e.g., marketing, operations) to resolve complex customer complaints and improve overall business outcomes.Analyze metrics such as first call resolution rate, average handling time, and customer feedback to identify areas for improvement.