Job Description

We are looking for an experienced and results-driven Pre-Sales Delivery Director to join our leadership team. In this role, you will be responsible for leading the pre-sales strategy and execution, ensuring the seamless delivery of our solutions, and driving customer satisfaction across key accounts. The ideal candidate will bring strong leadership skills, extensive experience in pre-sales and delivery management, and a deep understanding of the customer lifecycle to shape our go-to-market approach and service delivery excellence. Key Responsibilities: Lead pre-sales efforts across various accounts, acting as the primary point of contact for prospective clients during the sales cycle. Collaborate closely with the sales and leadership team to develop tailored proposals, solutions, and strategies that address client needs and challenges. Manage the end-to-end pre-sales process, from solution design to pricing and proposal delivery. Establish and maintain strong relationships with key client stakeholders, acting as the primary escalation point for any delivery-related issues or concerns. Ensure all client deliverables meet or exceed quality standards and proactively identify opportunities for continuous improvement. Champion a customer-first approach, ensuring that all internal teams are aligned toward delivering superior customer experiences and outcomes. Manage and mentor cross-functional teams, technical delivery teams, and consultants to drive consistent delivery excellence. Lead initiatives to optimize operational efficiency, resource management, and project execution within the delivery team. Oversee the successful delivery of client solutions, ensuring projects are completed on time. Manage project budgets, forecasts, and resource allocation to ensure profitable and efficient delivery of solutions. Regularly report on the status of pre-sales and delivery activities to leadership, identifying risks, opportunities, and performance metrics. Identify and capitalize on market trends, emerging technologies, and new business opportunities to drive growth and innovation. Requirements: Minimum of 14 years of progressive experience in IT services or a related industry, with at least 4 years in a leadership role. Proven track record of successfully driving pre-sales initiatives and managing and growing an IT services business. Strong expertise in customer engagement, solution selling, and project management methodologies. Experience leading cross-functional teams, managing stakeholder relationships, and driving high-value sales and service delivery. Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences. Proven track record of leading teams of professionals and driving engagement and positive culture. Strong analytical, problem-solving, and decision-making skills, with the ability to balance business needs and security risks. SmarTek21 stands at the forefront of innovation, leveraging Generative AI to power advanced data ecosystems and industry-leading conversational interfaces that transform customer interactions. Established in 2006, we seamlessly blend human acumen with cutting-edge artificial intelligence to tackle the most complex challenges in digital integration and data governance.