Roles and ResponsibilitiesStructured tasks and goals, set priorities, organize information, efficiently execute daily tasks.Managing, motivating and instructing all operational team members to deliver the company's targets.Hire, onboard and train call center personnelTrain, and manage a team of call center representativesCollect and Analyze call center statistics and adjust processes to meet or exceed goalsCreate weekly reports for Senior Management Oversee the daily workflow and scheduling of telemarketing staff.Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices.Desired Candidate ProfileMaintaining significant visibility in each part of the daily operation, whilst serving as primary informationalEfficient utilization of equipment and labourExperience in customer service is requiredProficient in MS Office and call center equipment/software programsExcellent organizational and leadership skills with a problem-solving abilityProven experience as call center manager or similar position