Process Analyst

Job Description

We are hiring! Osfin.ai helps firms streamline their financial operations. Leading organizations across industries have automated their fin-ops processes using Osfin.ai. Osfin.ai is founded by alumni of IIT Kanpur and ISB with extensive experience across product development and management consulting. Who is an ideal fit for us? We are looking for skilled Process champions with a focus on UPI/IMPS/ATMs/Cards/BNAs Financial Operations and Dispute management to join our team. What will you get to work on? As a core member of the Process automation team, you will: Perform and manage the end-to-end process, resolving unmatched/open transactions items and managing the disputes and chargeback processes Collaborate with Customers to understand challenges and deliver tailored solutions Configure and maintain automated systems, ensuring accuracy and efficiency in handling large volumes of financial data Run processes at banks/customer premises seamlessly Demonstrate strong troubleshooting skills and conduct Root Cause Analysis (RCA) to resolve implementation challenges efficiently Maintain comprehensive documentation of processes, workflows, and system configurations What do we expect from you? For the Process Analyst role, we are seeking candidates with the following skills and expertise: Proficiency in MS Excel and hands on experience in UPI/IMPS/ATMs/Cards/BNAs payment operations for Banks in India Experience of managing dispute and chargebacks is mandatory Basis knowledge of SQL is a plus Hands-on experience with financial systems or related softwares. Strong understanding of payment processes and financial transactions. Strong analytical skills with the ability to interpret complex financial data. Excellent communication and interpersonal skills to liaise with customers and internal teams. Previous experience in working on automation projects, bringing valuable insights and efficiencies to the processes Work From Office: Bangalore/ Mumbai / Customer locations Why join us? Discover unparalleled professional and financial growth by joining our dynamic team, where we offer: A remarkable team of industry experts with a proven track record for driving impact Competitive compensation packages and a generous Employee Stock Ownership Plan Opportunities to work with leading financial services and Banks. An engaging and enjoyable work environment that fosters collaboration and innovation