Job Description

The Collections Analyst is responsible forthe collection of all outstanding balances assigned. This includes, collectingto payment terms, minimizing balances more than 30 days past terms, addressingPO and billing issues, resolving unapplied cash and short payment timely, andmaintaining overall Accounts Receivable balances at levels consistent with thecompany\u2019s DSO target. The CollectionsAnalyst will provide management with account status during the weekly portfolioreview and escalate unpaid aged balances to ensure resolution prior to 90 days.Thereby minimizing our bad debt reserve. Responsible for managing assigned accounts;all-encompassing of collection calls and/or correspondence in a fast-paced goaloriented Collections Department. Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer\u2019s history. Accountable for reducing delinquency for assigned accounts. Enlist the efforts of management when necessary to accelerate the collection process. Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution. Work in partnership with various internal departments such as Billing, Credit, Payroll and Cash Application teams to resolve collection issues and to achieve common goals and objectives. Initiate all verbal and written communication necessary to resolve collection problems on past due invoices. Submit customer refunds requests, prepare and review account adjustments, resolve client discrepancies and short/over payments. Recommend action to be taken on delinquent customer accounts. Update management biweekly on top issue past due customers within assigned portfolio. Ensure all credit balances on accounts are resolved and cleared wit hin 90 days. Perform other assigned tasks and duties necessary to support the Collections Department. Prepare, deliver, and present when requiredinternal or external aging reviews. Requirements Minimum 2 year college degree preferred Minimum of 2-4 years of Accounts Receivable and/or Collections experience Microsoft Office experience required Strong knowledge of Excel a must (Pivot Tables and VLOOKUP) PeopleSoft Financials (or similar application) Staffing industry knowledge preferred Should have excellent communication and training skills. Must have excellent customer service skills at both the internal and external levels. Strong analytical sense with excellent attention to detail is necessary. Strong interpersonal skills; ability to utilize independent judgment Should be comfortable using and researching with multiple computer systems. Must have the ability to handle multiple tasks. Ability to prioritize and meet deadlines as new tasks are assigned and changes to other tasks occur. Must possess a high level of professionalism and flexibility in the performance of duties.