Process Associate - Voice & Non-Voice Services Fresher Walk-in

Job Description

Are you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures! Key responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns. 2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues. 3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented. 4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service. 5. Stay updated on product knowledge and company policies to provide accurate information to customers. 6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates. 7. Continuously strive to improve processes and contribute to a positive team environment. Key Roles and Responsibilities: Technical Support: DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments. Hardware and Software Management: DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies. Problem Resolution: DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base. End-User Training: DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems. Network Connectivity: DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively. Inventory Management: DSEs may be responsible for managing technology inventory, tracking hardware and software assets. Documentation: DSEs document technical issues, solutions, and procedures for future reference. Escalation: DSEs understand when to escalate complex issues to higher-level support personnel. Customer Interaction: DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills. Salary: 2,8,0000 - 450000 /year Experience : 0 year to 2 years Skills required: English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written) Total Vacancy: 250 Talk to HR Mahalakshmi 8056905397