Process & Demand Analyst

Job Description

Job Description Demand & Process Analyst Bengaluru, Karnataka India The Demand & Process Analyst reviews all new project demand and creates application delivery process. Application Delivery is composed of Application Solutions, Digital Factory, and Transversal Application Services with this role works across the areas. In this role, the Demand and Process Analyst will assess demand, estimate it, and project on when the work can start. They will also document processes, inventory processes, and looked at for continuous process improvements. What You’ll Be Doing What will your essential responsibilities include? Analyze Application Delivery Project Demand for complex pieces of work requiring a cross functional team to deliver. Responsible to assess demand including creation of estimates, resource needs, contribute inputs into the creation of business cases, and understanding the customer needs. Clear communication back to customers around where the demand is within the pipeline. Coordination with GT Application Delivery Teams, GT CTO Team, and Cloud teams on demand management and project mobilization. Work closely with product owners, scrum masters of agile product squads (and other stakeholders) and project managers of waterfall project to forecast and coordinate need for additional resources in line with approved budgets for resources. Investigate, analyze, and recommend cost effective resource solutions for relevant assignments, including considerations across internal and external sources and from current and new worldwide locations. Understand department’s resource demand and capacity on in- flight projects as well as planned work, for projects and non-project work. Application Delivery Processes documented, new processes developed, and Rollout of Process Changes Processes storage and organization maintained for easy access to all of Application Delivery. The Demand & Process Analyst will report to the Demand & Process Lead. What You Will BRING We’re looking for someone who has these abilities and skills: Bachelor's degree in business administration, Computer Science, or a related field and/or prior experience working within the technology industry or related sectors. Master's degree is a plus. Project Management and Agile Methodologies experience. Process Management expertise related to implementing Software Development Lifecycle processes. Workforce Planning expertise. Knowledge of scaled agile methodologies (SAFe certification is desirable) and waterfall methodologies, resources management, forecasting techniques, financial management, and project estimations Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders. Flexibility and adaptability to handle changing priorities. Strategic thinking, problem-solving skills and a proactive attitude towards addressing challenges. Familiarity with agile tools and software, such as Planview, JIRA, and Confluence. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Corporate Responsibility At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”. Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world. Water: We’re developing water resilience where it is — and will be — needed most. Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes. Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs. For more information, please see the Corporate Responsibility section on our website Show more Show less