Process Excellence Manager

Job Description

Roles and Responsibilities: Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes: Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma) Supports process alignment based on best-in-class processes Balance Scorecard for leadership reporting Fosters the global sharing of innovation, new methodologies, and benchmarking Support Big Data analytics and Cloud Computing services. Requirements: Delivery excellence : experience and capability in conducting process assessment, identifying improvement opportunities, ideation to implementation cycle, etc. Should be at least BB certified with exposure to leading Lean Six Sigma projects Exposure to the current automation tools and its implementation Preferred experience in driving process improvement, process transformation Should have knowledge on different RPA strategies & RPA products (certification added advantage and tools such as PowerAutomate, Uipath, Blueprism, AA, AI ) Advantage to have knowledge in: Dashboard & reporting tools like Power BI, Tableau, Qview Algorithms using R /Python/SAS programming, Chatbots, Artificial intelligence, Process mining tools Cloud services & Analytics AGILE based project management