Job Description

Role Accountabilities (What is this role responsible for delivering?) Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to) Support Ticket Handling/Management (Email, Phone, Live/Web-Chat). Execution & handling of Export & Import Shipment documentation related tasks. Execution & handling of Export & Import Vessel Reconciliation. Execution & handling of Rate Audit. Prior experience in shipping operations desirable. Execution & handling of DG Shipment. Rate/Contract, Filing, Billing & Vendor/Partner Onboarding. Responsible for adhering to defined processes. Accountable for achieving customer satisfaction on case by case, at the interaction level. Excellent interpersonal, problem-solving, and analytical skills. Handling all the business processes efficiently. Offering guidance and training to the newly joined team members.