Job Description

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles and responsibilities: Conduct quality assurance evaluations for client sites to ensure the websites are in Web Content Accessibility Guidelines (WCAG) 2.0 AA compliance with Americans with Disabilities Act (ADA) standards. Conduct fully automated and manual audits of a representative sampling from client sites to ensure the websites are in Web Content Accessibility Guidelines (WCAG) 2.0 Level AA compliance with Americans with Disabilities Act (ADA) standards. Establish communication and monitor implementation of corrective actions based on audit findings. Suggest necessary support procedures and training documentation. Collaborate with web developers on WCAG compliant designs. Develop and maintain standard templates for testing applications for WCAG compliance. Create and execute WCAG test plans and test scenarios of new products and upgrades to existing products. Record problems/defects identified during testing. Retest problems after they are resolved by the development team. Communicate the status of testing, including reporting of overall test results. May create/maintain automated test scripts. Maintain updated resource materials for ongoing WCAG Compliance. Technical and Functional Skills: Bachelor Degree with 4+ years of experience in HTML, CSS, and JavaScript Good understanding of WCAG 2.1, or local accessibility guidelines Knowledge of WAI-ARIA (preferably skilled use of) Ability to effectively use JAWS or another screen reader Familiarity with mobile screen readers Familiarity with automated web-accessibility checking tools Familiarity with browser-based accessibility-testing tools (plugins, etc.) Knowledge of accessibility issues in technologies such as Flash and Java Knowledge of cross-browser accessibility considerations Skill in the management and execution of test cases to ensure appropriate coverage of the systems functionality. Strong diagnostic, testing and problem-solving skills. Strong analytical, communication, and team skills.